Thu.Apr 25, 2024

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Crafting Compelling Stories: The Key to Unlocking True Customer Engagement

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Once upon a time… These four words are the unmistakable beginning of a story, and if there is one thing we humans love, it’s stories. We love them in our news, in our dinner conversations, and even in our commercials.

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Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

Organizations across industries are using automatic text summarization to more efficiently handle vast amounts of information and make better decisions. In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. Media companies use summarization to monitor news and social media so journalists can quickly write stories on developing issues.

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A Five-Phase Strategy for Embracing Industry 4.0 with Cisco

Cisco - Contact Center

Embark on the Industry 4.0 revolution, where AI and ML supercharge automation and data analytics blend with robust cybersecurity and human-machine collaboration.

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Deploy a Hugging Face (PyAnnote) speaker diarization model on Amazon SageMaker as an asynchronous endpoint

AWS Machine Learning

Speaker diarization, an essential process in audio analysis, segments an audio file based on speaker identity. This post delves into integrating Hugging Face’s PyAnnote for speaker diarization with Amazon SageMaker asynchronous endpoints. We provide a comprehensive guide on how to deploy speaker segmentation and clustering solutions using SageMaker on the AWS Cloud.

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The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Embrace the Future: Elevating Customer Service with Smart Technology

Working Solutions

In an era where technology continually transforms customer engagement, making informed and strategic technology investments is not just an option; it’s a necessity for any forward-thinking business.

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The Front Lines of Gaming: Overcoming Player Support Hurdles in 2024

5CA

The post The Front Lines of Gaming: Overcoming Player Support Hurdles in 2024 appeared first on 5CA.

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