Callminer

DECEMBER 1, 2024

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare contact centers can drive better patient experiences.

Contact Center 226

Contact Center Healthcare 226

ShepHyken

DECEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones.

Journey mapping 200

Journey mapping Customer Service Customer Experience Marketing 200

AWS Machine Learning

DECEMBER 1, 2024

As developers gear up for re:Invent 2024, they again face the unique challenges of physical racing. What are the obstacles? Let’s have a look. In this blog post, I will look at what makes physical AWS DeepRacer racing—a real car on a real track—different to racing in the virtual world—a model in a simulated 3D environment. I will cover the basics, the differences in virtual compared to physical, and what steps I have taken to get a deeper understanding of the challenge.

Calibration 72

Calibration Transportation Scripts Engineering 72

AWS Machine Learning

DECEMBER 1, 2024

We are excited to announce the availability of Cohere’s advanced reranking model Rerank 3.5 through our new Rerank API in Amazon Bedrock. This powerful reranking model enables AWS customers to significantly improve their search relevance and content ranking capabilities. This model is also available for Amazon Bedrock Knowledge Base users. By incorporating Cohere’s Rerank 3.5 in Amazon Bedrock, we’re making enterprise-grade search technology more accessible and empowering organizations to enhanc

APIs 97

APIs Benchmark Engineering Enterprise 97

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise