Callminer

DECEMBER 1, 2024

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare contact centers can drive better patient experiences.

Contact Center 182

Contact Center Healthcare 182

ShepHyken

DECEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones.

Journey mapping 185

Journey mapping Customer Service Customer Experience Marketing 185

AWS Machine Learning

DECEMBER 1, 2024

As developers gear up for re:Invent 2024, they again face the unique challenges of physical racing. What are the obstacles? Let’s have a look. In this blog post, I will look at what makes physical AWS DeepRacer racing—a real car on a real track—different to racing in the virtual world—a model in a simulated 3D environment. I will cover the basics, the differences in virtual compared to physical, and what steps I have taken to get a deeper understanding of the challenge.

Calibration 95

Calibration Transportation Scripts Engineering 95

AWS Machine Learning

DECEMBER 1, 2024

We are excited to announce the availability of Cohere’s advanced reranking model Rerank 3.5 through our new Rerank API in Amazon Bedrock. This powerful reranking model enables AWS customers to significantly improve their search relevance and content ranking capabilities. This model is also available for Amazon Bedrock Knowledge Base users. By incorporating Cohere’s Rerank 3.5 in Amazon Bedrock, we’re making enterprise-grade search technology more accessible and empowering organizations to enhanc

APIs 114

APIs Benchmark Engineering Enterprise 114

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center