ShepHyken
FEBRUARY 18, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the biggest enemy of good customer service? How can companies get better customer feedback? What should companies look for when hiring customer service employees? How can businesses move beyond customer satisfaction metrics? What role does empathy play in customer service?
Outsource Consultants
FEBRUARY 18, 2025
Customer loyalty is a fragile thing. One misstep, one bad experience, and it can shatter. The stakes are high: according to a PWC study, a staggering one in three customers will abandon a brand they love after just a single negative encounter. And the hits keep coming nearly 60% will walk away after several bad experiences , even if they genuinely like the company.
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ShepHyken
FEBRUARY 18, 2025
I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, I ask, What last nugget of wisdom can you share with our listeners? He shared an amazing answer: The enemy of customer service is pride.
Callminer
FEBRUARY 18, 2025
Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthcares use of AI to impact patient outcomes.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
AWS Machine Learning
FEBRUARY 18, 2025
Formula 1 (F1) races are high-stakes affairs where operational efficiency is paramount. During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
NobelBiz
FEBRUARY 18, 2025
Spam Likely, Scam-Likely, Fraud Risk, Potential Fraud, Potential Spam. Just pick one Key Takeaways Call Labeling Risks: "Spam Likely" or "Fraud Risk" tags can block or reduce call answer rates, hurting outreach. Reputation Matters: Carriers flag numbers based on call frequency, answer rates, and complaints. Preventative Measures: Register numbers, follow STIR/SHAKEN, monitor caller ID, and stay compliant.
CSM Magazine
FEBRUARY 18, 2025
As you can imagine, as part of my role at Sabio Group, I’ve seen my fair share of customer service transformation projects. But when approached by Churches Fire & Security about implementing new customer service infrastructure in the form of a new contact centre, something didn’t quite add up. Here’s why we took a completely different approach and how it paid off.
24-7 InTouch
FEBRUARY 18, 2025
At IntouchCX, our tailored training sprints optimize learning, improve performance, and enhance quality assurance. For a home services company, we restructured training, boosting hands-on practice and certification. Key results include: 30-40% of training time shifted to practical application Enhanced nesting framework with structured assessments The post Case Study: Driving Service Excellence Through Customized Training Sprints appeared first on IntouchCX.
CSM Magazine
FEBRUARY 18, 2025
Tongits has emerged as a captivating card game that challenges players’ skills, strategy, and luck. For those aspiring to become a Tong its star in GameZone, the journey is both exhilarating and demanding. This article delves into the intricacies of mastering Tong its go and provides a comprehensive guide to achieving stardom in this popular online platform.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Zappix
FEBRUARY 18, 2025
BURLINGTON, MA – 02/18/2025 ( EIN Presswire ) Zappix, a leading AI-Powered Digital Engagement Platform provider, is proud to announce the successful launch of its cutting-edge Visual IVR solution with a prominent insurance provider in Mexico. This milestone, achieved through Zappixs full integration on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences, underscores a commitment to
SQM Group
FEBRUARY 18, 2025
Call compliance is no longer just about adhering to existing laws, its about anticipating the future of regulations that will shape the industry.
Acquire BPO
FEBRUARY 18, 2025
At Acquire BPO, were all about recognizing the people who go above and beyondnot just at work, but in their communities too. During this years Acquire Beats, Boots & Buckles Kick-Off Party at the World Trade Center in the Philippines, we honored three incredible A-Team members whose dedication to helping others truly embodies our values of Collaboration, Impact, Passion, and Transparency.
Vistio
FEBRUARY 18, 2025
AI is poised to transform how customer service is delivered. While some companies focus on leveraging AI to cut costs and streamline headcount, others recognize its potential as a powerful complement to existing training programs. Forward-thinking teams are embracing a hybrid training model that combines traditional Learning Management Systems (LMS) with AI-powered simulations.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Concentrix
FEBRUARY 18, 2025
Automotive cybersecurity is changing. Learn how you can pivot your security strategy to stay ahead of evolving cyber-threats.
PeopleMetrics
FEBRUARY 18, 2025
Theres been plenty of talk about the death of surveys, but lets be clearsurveys are far from dead! I am sure many of you can appreciate this given the number of surveys you probably receive on a weekly or even daily basis. Surveys are evolving into smarter, more dynamic tools for capturing customer feedback. The real debate isnt about whether to ask for customer input; its about how to do it in a way thats engaging, efficient, and truly insightful.
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