TCN

MARCH 13, 2024

While maximizing return on investment (ROI) is a constant pursuit for any business, contact centers. The post How to Maximize ROI with Contact Center Software appeared first on TCN.

Contact center software 52

Contact center software Contact Center call center software Call Center 52

CCNG

MARCH 13, 2024

Just like that 2024 is upon us and while looking back at 2023 can help us understand what to expect with CX in the new year, it can also hinder our thinking. While we dive into what new trends and technology we will see, it is great to understand what won’t change in the contact center: a never-ending quest to elevate the customer experience while driving efficiency.

Customer Experience 195

Customer Experience outsourcing Contact Center Analytics 195

AWS Machine Learning

MARCH 13, 2024

Online gaming and social communities offer voice and text chat functionality for their users to communicate. Although voice and text chat often support friendly banter, it can also lead to problems such as hate speech, cyberbullying, harassment, and scams. Today, many companies rely solely on human moderators to review toxic content. However, verifying violations in chat is time-consuming, error-prone, and challenging to scale.

APIs 137

APIs Engineering Advertising Management 137

Cisco - Contact Center

MARCH 13, 2024

Good news, tech learners. The Pi Day Sale returns to the Cisco Learning Network Store this week! For 24 hours, starting March 14, 2024, at 8 a.m.

Sales 88

Sales 88

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

AWS Machine Learning

MARCH 13, 2024

Today, we’re excited to announce that the Gemma model is now available for customers using Amazon SageMaker JumpStart. Gemma is a family of language models based on Google’s Gemini models, trained on up to 6 trillion tokens of text. The Gemma family consists of two sizes: a 7 billion parameter model and a 2 billion parameter model. Now, you can use Gemma 2B and Gemma 7B pretrained and instruction-tuned models within SageMaker JumpStart.

Benchmark 136

Benchmark Scripts APIs Feedback 136

AWS Machine Learning

MARCH 13, 2024

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing.

Accountability 125

Accountability Engineering Enterprise Big data 125

Cisco - Contact Center

MARCH 13, 2024

If you’ve ever wanted to learn more about what the Cisco Store Tech Lab looks like on the road, here’s your chance!

Technology 69

Technology 69

Global Response

MARCH 13, 2024

Creating a seamless, personalized customer experience (CX) is one of the most crucial investments businesses can make today. It distinguishes you from competitors, fosters customer loyalty, and, ultimately, determines business success. Yet, with limited time and resources, it is challenging for businesses to achieve excellent customer care. That’s where CX outsourcing comes in.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

Tethr

MARCH 13, 2024

AI and humans working together can increase contact center efficiency and improve customer experiences. Here’s how to balance the work of humans and AI.

Contact Center 59

Contact Center Customer Experience 59

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Cisco - Contact Center

MARCH 13, 2024

Introduction In my previous blog post , we discussed the state of the union for shift left and and how many organizations are not implementing correctly. So what now?

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Genroe

MARCH 13, 2024

Unlock the secrets of CX success! Master the art and science of measuring customer experience in this game-changing guide. The post 8 Essential Customer Experience Metrics and Best Practices (2024) appeared first on Genroe | Customer Experience | Net Promoter Score.

Best practices 52

Best practices Metrics Customer Experience 52

CSM Magazine

MARCH 13, 2024

So, you’ve got a great product or service. You’ve nailed down your target audience, you’ve crafted compelling marketing campaigns, and you’re seeing some success. But you know what’s even better than making a sale? Turning that sale into a loyal, lifelong customer. That’s where customer success management (CSM) comes in.

Management 52

Management Upselling Sales Marketing 52

Zappix

MARCH 13, 2024

BURLINGTON, MASS. ( EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. This recognition highlights Zappix’s commitment to elevating customer engagement in the utility space through modern digital engagement solutions.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

CSM Magazine

MARCH 13, 2024

Quick Response (QR) codes have emerged as a convenient bridge between offline and online customer experiences. Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Retail businesses and service industries are now using these pixelated squares to provide exceptional service to their customers in innovative and efficient ways.

Customer Service 52

Customer Service Automotive Wait times Feedback 52

Quality Contact Solutions

MARCH 13, 2024

Understanding the complexities of Prior Express Written Consent (PEWC) can be challenging for many telemarketing compliance businesses. PEWC is a cornerstone principle, ensuring adherence to regulatory standards and ethical engagement practices. Exploring the intricacies of PEWC to gain valuable insights will help navigate compliance requirements effectively.

Telemarketing 52

Telemarketing Accountability Marketing Technology 52

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. Some of them are: Complex queries The ever increase demand for fast resolution Increasing customer expectations The need for round-the-clock availability, and more. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait times