ChurnZero
OCTOBER 25, 2024
There are so many questions to answer when considering how to scale a customer success team. How many people should one report to one manager? When is it time to add frontline managers? What about team leads? When do I split my one team into two teams? How do I split one team into two? Oof. Sorry, I didn’t mean to stress you out with all those questions.
Working Solutions
OCTOBER 25, 2024
Customer service is the backbone of any thriving retail business, especially during high-pressure seasons like Halloween. Delivering an exceptional customer experience can be the difference between loyal customers and missed opportunities.
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Ambs Call Center
OCTOBER 25, 2024
Most virtual receptionist services will answer your phone twenty-four hours-a-day, seven days-a-week. They often call this 24/7. Beware, not all 24/7 coverage is the same.
Outsource Consultants
OCTOBER 25, 2024
What is the ‘BPO Health Check’ Series? In today’s CX world, businesses rely on BPO partners to deliver great customer experiences. But with AI evolving and customer expectations changing, it’s not always smooth sailing—especially as year-end contract negotiations approach. Our BPO Health Check Series dives into the key challenges businesses face with their BPOs.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SharpenCX
OCTOBER 25, 2024
Get insight into how brands connect with their customers and explore the 5 capabilities call center software is improving to strengthen these connections.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
SharpenCX
OCTOBER 25, 2024
Learn how well-known brands are nailing personalized CX and how you, too, can streamline your CX strategy with the Sharpen platform.
Cisco - Contact Center
OCTOBER 25, 2024
Since large language models like ChatGPT have become mainstream, Artificial Intelligence (AI) and its role in our day-to-day are on everyone’s mind. Much of the attention around AI has been about its potential negative impacts on security.
Hodusoft
OCTOBER 25, 2024
Can AI-Powered Contact Centers Enhance Patient Care? Discover Insights at HoduSoft’s Webinar! Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Whether offering personalized care or carrying out seamless hospital operations, AI technology has reshaped the patient experience massively.
AWS Machine Learning
OCTOBER 25, 2024
This post is co-written with Lee Rehwinkel from Planview. Businesses today face numerous challenges in managing intricate projects and programs, deriving valuable insights from massive data volumes, and making timely decisions. These hurdles frequently lead to productivity bottlenecks for program managers and executives, hindering their ability to drive organizational success efficiently.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
OCTOBER 25, 2024
As a business owner, chances are you’re always looking for new ways to keep your employees engaged and motivated. Interestingly, one of the best tools for improving employee engagement is an intranet. For those who don’t know, an intranet is a private, internal network that allows employees to access information about the company, and collaborate with one another.
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