Ambs Call Center

OCTOBER 25, 2024

Most virtual receptionist services will answer your phone twenty-four hours-a-day, seven days-a-week. They often call this 24/7. Beware, not all 24/7 coverage is the same.

83

83

Outsource Consultants

OCTOBER 25, 2024

What is the ‘BPO Health Check’ Series? In today’s CX world, businesses rely on BPO partners to deliver great customer experiences. But with AI evolving and customer expectations changing, it’s not always smooth sailing—especially as year-end contract negotiations approach. Our BPO Health Check Series dives into the key challenges businesses face with their BPOs.

outsourcing 67

outsourcing Metrics Finance Service level 67

SharpenCX

OCTOBER 25, 2024

Get insight into how brands connect with their customers and explore the 5 capabilities call center software is improving to strengthen these connections.

call center software 67

call center software Customer Service Call Center Customer Experience 67

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. How many people should one report to one manager? When is it time to add frontline managers? What about team leads? When do I split my one team into two teams? How do I split one team into two? Oof. Sorry, I didn’t mean to stress you out with all those questions.

B2B 52

B2B Coaching Management Engineering 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

SharpenCX

OCTOBER 25, 2024

Learn how well-known brands are nailing personalized CX and how you, too, can streamline your CX strategy with the Sharpen platform.

Personalization 67

Personalization Call Center Customer Experience 67

Hodusoft

OCTOBER 25, 2024

Can AI-Powered Contact Centers Enhance Patient Care? Discover Insights at HoduSoft’s Webinar! Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Whether offering personalized care or carrying out seamless hospital operations, AI technology has reshaped the patient experience massively.

Contact Center 52

Contact Center Healthcare contact center solutions Consulting 52

Working Solutions

OCTOBER 25, 2024

Customer service is the backbone of any thriving retail business, especially during high-pressure seasons like Halloween. Delivering an exceptional customer experience can be the difference between loyal customers and missed opportunities.

Customer Service 52

Customer Service Customer Experience outsourcing Contact Center 52

Brad Cleveland Blog

OCTOBER 25, 2024

Too often, I’ll see a vision or mission statement on an entry wall, but then observe very different priorities in day-to-day operations. We put our customers first, but keep the time you spend with them to three minutes. Or we … Continue reading → The post Aligning Service with Vision and Mission appeared first on Brad Cleveland.

Customer Experience 24

Customer Experience Customer Service 24

AWS Machine Learning

OCTOBER 25, 2024

This post is co-written with Lee Rehwinkel from Planview. Businesses today face numerous challenges in managing intricate projects and programs, deriving valuable insights from massive data volumes, and making timely decisions. These hurdles frequently lead to productivity bottlenecks for program managers and executives, hindering their ability to drive organizational success efficiently.

Management 100

Management APIs SaaS Engineering 100

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

CSM Magazine

OCTOBER 25, 2024

As a business owner, chances are you’re always looking for new ways to keep your employees engaged and motivated. Interestingly, one of the best tools for improving employee engagement is an intranet. For those who don’t know, an intranet is a private, internal network that allows employees to access information about the company, and collaborate with one another.

Employee engagement 52

Employee engagement Analytics Feedback Accountability 52