AWS Machine Learning

OCTOBER 25, 2024

This post is co-written with Lee Rehwinkel from Planview. Businesses today face numerous challenges in managing intricate projects and programs, deriving valuable insights from massive data volumes, and making timely decisions. These hurdles frequently lead to productivity bottlenecks for program managers and executives, hindering their ability to drive organizational success efficiently.

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Ambs Call Center

OCTOBER 25, 2024

Most virtual receptionist services will answer your phone twenty-four hours-a-day, seven days-a-week. They often call this 24/7. Beware, not all 24/7 coverage is the same.

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Outsource Consultants

OCTOBER 25, 2024

What is the ‘BPO Health Check’ Series? In today’s CX world, businesses rely on BPO partners to deliver great customer experiences. But with AI evolving and customer expectations changing, it’s not always smooth sailing—especially as year-end contract negotiations approach. Our BPO Health Check Series dives into the key challenges businesses face with their BPOs.

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Cisco - Contact Center

OCTOBER 25, 2024

Since large language models like ChatGPT have become mainstream, Artificial Intelligence (AI) and its role in our day-to-day are on everyone’s mind. Much of the attention around AI has been about its potential negative impacts on security.

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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SharpenCX

OCTOBER 25, 2024

Get insight into how brands connect with their customers and explore the 5 capabilities call center software is improving to strengthen these connections.

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call center software Customer Service Call Center Customer Experience 67

SharpenCX

OCTOBER 25, 2024

Learn how well-known brands are nailing personalized CX and how you, too, can streamline your CX strategy with the Sharpen platform.

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Personalization Call Center Customer Experience 67

Working Solutions

OCTOBER 25, 2024

Customer service is the backbone of any thriving retail business, especially during high-pressure seasons like Halloween. Delivering an exceptional customer experience can be the difference between loyal customers and missed opportunities.

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CSM Magazine

OCTOBER 25, 2024

As a business owner, chances are you’re always looking for new ways to keep your employees engaged and motivated. Interestingly, one of the best tools for improving employee engagement is an intranet. For those who don’t know, an intranet is a private, internal network that allows employees to access information about the company, and collaborate with one another.

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ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. How many people should one report to one manager? When is it time to add frontline managers? What about team leads? When do I split my one team into two teams? How do I split one team into two? Oof. Sorry, I didn’t mean to stress you out with all those questions.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Brad Cleveland Blog

OCTOBER 25, 2024

Too often, I’ll see a vision or mission statement on an entry wall, but then observe very different priorities in day-to-day operations. We put our customers first, but keep the time you spend with them to three minutes. Or we … Continue reading → The post Aligning Service with Vision and Mission appeared first on Brad Cleveland.

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