Vistio
JUNE 4, 2024
Effective training in contact centers is crucial for both operational success and employee satisfaction. Unfortunately, many organizations face persistent issues that indicate their training programs might be fundamentally flawed. Here are some key signs that your contact center training regimen is broken, and why addressing these issues is imperative for the overall health of your organization. 1.
ShepHyken
JUNE 4, 2024
This is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been many comments and emails. Consider these quotes: It was either Mark Twain, Benjamin Franklin, Pascal, Cicero, or some other famous smart person who said, “If I had more time, I would have written a shorter letter.
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AWS Machine Learning
JUNE 4, 2024
As customers seek to incorporate their corpus of knowledge into their generative artificial intelligence (AI) applications, or to build domain-specific models, their data science teams often want to conduct A/B testing and have repeatable experiments. In this post, we discuss a solution that uses infrastructure as code (IaC) to define the process of retrieving and formatting data for model customization and initiating the model customization.
Momentum Telecom
JUNE 4, 2024
New Offering Ensures Secure and Compliant Collaboration for Agencies and Contractors ATLANTA, June 4, 2024 – Momentum , a leading global managed services provider, is excited to announce the availability of PSTN (Public Switched Telephone Network) Calling and Conferencing services for Microsoft Teams for Government Community Cloud (GCC) High. This release marks a significant milestone in providing secure, reliable, and compliant collaboration solutions tailored for U.S. government agencies and c
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
JUNE 4, 2024
Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. However, despite the convenience these platforms offer, there are persistent challenges in seamlessly integrating them into existing workflows. One of the major pain points is the lack of comprehensive tools to automate the process of joining meetings, recording discussions, and extracting actionable insights from them.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AnswerConnect
JUNE 4, 2024
Consumers trust you more when you speak their language. Discover how a Spanish answering service can help you tap into a new client stream and win more work. The post Attract more business with a Spanish answering service appeared first on AnswerConnect Blog.
Tethr
JUNE 4, 2024
Tethr and Awaken Intelligence are merging to become Creovai, bringing together best-in-class conversation intelligence and real-time agent assistance.
Cisco - Contact Center
JUNE 4, 2024
No matter how reliable and performant your network is, it doesn’t matter if it’s not secure. To help make the world a safer place, we need to reimagine security.
Helpware
JUNE 4, 2024
As much as at its core programming revolves around 1's and 0's, quantifying the performance of development teams is a far more complicated story than one number can tell. Measuring and tracking development efficiency has been an ongoing topic of debate and one of the most difficult parts of any engineering manager’s job. The long-held belief is that development processes come with too many moving parts and that there’s often not a clear link between input and output which makes development more
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Cisco - Contact Center
JUNE 4, 2024
Cisco Networking Cloud has made phenomenal progress toward continuous intelligence, predictive analytics, and automated remediation over the past 12 months. At Cisco Live 2024, we show how new additions help customers transform the world with AI-native operations, assurance, secure networking, and infrastructure for AI.
CSM Magazine
JUNE 4, 2024
Instagram is more than just a social media platform; it’s a powerful tool for brands to connect with their audience. Genuine engagement is crucial for building a loyal following and ensuring long-term success. This article explores five top services that can help you increase real interactions on Instagram by providing authentic followers, views, and likes.
Cisco - Contact Center
JUNE 4, 2024
At Cisco Live, we are introducing new and enhanced solutions and technologies enable organizations to operationalize, simplify, and scale data center infrastructures to meet the evolving demands of AI, including a full-stack, cloud-managed AI solution and hyperconverged infrastructure (HCI) to reduce data center footprint and complexity.
AnswerConnect
JUNE 4, 2024
Consumers trust you more when you speak their language. Discover how a Spanish answering service can help you tap into a new client stream and win more work. The post Attract more business with a Spanish answering service appeared first on AnswerConnect Blog.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Cisco - Contact Center
JUNE 4, 2024
Change the economics of your network in your favor with a simplified architecture that converges services on a unified, automated infrastructure for maximum scalability and agility to support the… Read more on Cisco Blogs
CSM Magazine
JUNE 4, 2024
Financing is critical to growing a small business. Securing the right funding allows companies to expand operations, invest in new technology, and hire additional staff. However, with a vast array of financing options available, choosing the right one can feel overwhelming. This guide outlines various methods to finance your business growth, helping you make informed decisions.
Cisco - Contact Center
JUNE 4, 2024
How do you effectively manage experiences if you no longer own all the infrastructure? The answer is at the heart of new operational innovations and infrastructure announced at Cisco Live 2024. They’re all part of the Cisco Networking Cloud platform.
CSM Magazine
JUNE 4, 2024
Building strong and healthy relationships with tenants is key to property management success. When renters feel respected and know their concerns are heard, they’re more likely to abide by the rules, take care of the property, and cooperate with property managers and staff. Tenants feel valued and satisfied when managers respond immediately to urgent issues that require their attention.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
ConvergeOne
JUNE 4, 2024
The above statement is as real in today’s cybersecurity environment as it was in the times of civil unrest for the dominance of land and ultimately empires. In which understanding and increasing the reconnaissance of your adversary leading to mission victory, so is the thought process with today’s data security and privacy objectives in keeping business operation efficacy and continuance, intact.
NobelBiz
JUNE 4, 2024
Customer service is the backbone of any successful call center. It’s the first point of contact between a business and its customers, making it a critical component in shaping the customer experience. In this comprehensive guide, we’ll dive into the nuances of customer service in call centers, exploring everything from the evolution of call centers to the latest trends and best practices.
Amplifai Coaching Category
JUNE 4, 2024
Discover the top 13 call center performance management software. Explore features, benefits, and considerations to find the perfect solution for your contact center in 2024.
Cisco - Contact Center
JUNE 4, 2024
The retail industry faces many challenges forcing retailers to adapt and innovate.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Cisco - Contact Center
JUNE 4, 2024
Take a look at the 2024 Cisco Customer Experience Customer Hero Award winners from 2024!
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