Tethr

MARCH 27, 2024

Customer satisfaction (CSAT) surveys are embedded into many CX programs, but are they effective? 4 CX leaders weigh in.

Surveys 97

Surveys 97

AWS Machine Learning

MARCH 27, 2024

Amazon Titan lmage Generator G1 is a cutting-edge text-to-image model, available via Amazon Bedrock , that is able to understand prompts describing multiple objects in various contexts and captures these relevant details in the images it generates. It is available in US East (N. Virginia) and US West (Oregon) AWS Regions and can perform advanced image editing tasks such as smart cropping, in-painting, and background changes.

Accountability 122

Accountability APIs Engineering Entertainment 122

AnswerConnect

MARCH 27, 2024

Could a business call forwarding service help grow your business? Our guide explores the what, how and why of call forwarding (with real examples of how it works). The post Can business call forwarding services grow small companies? appeared first on AnswerConnect Blog.

Answering services 98

Answering services Customer Service Management 98

AWS Machine Learning

MARCH 27, 2024

In software engineering, there is a direct correlation between team performance and building robust, stable applications. The data community aims to adopt the rigorous engineering principles commonly used in software development into their own practices, which includes systematic approaches to design, development, testing, and maintenance. This requires carefully combining applications and metrics to provide complete awareness, accuracy, and control.

Enterprise 122

Enterprise APIs Metrics Engineering 122

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Bill Quiseng

MARCH 27, 2024

You’ve heard of The Golden Rule: Treat people as you want to be treated. Dr. Tony Alessandra has shared with everyone about The Platinum Rule: Treat people as they want to be treated. Today I offer The QUI Rule also known as the GREAT Rule: Treat customers a little better than they want to be treated. You are happy because customers leave satisfied with your product or service.

Customer Service 88

Customer Service Customer Experience 88

Cisco - Contact Center

MARCH 27, 2024

Many Cisco enterprise customers have decades of Cisco Catalyst routing and security capabilities functioning at branch locations.

Enterprise 65

Enterprise Management 65

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. It should enable agents to respond to the unique aspects of each call while maintaining a high standard of service. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create.

Scripts 62

Scripts Call Center Customer Service Coaching 62

OctopusTech

MARCH 27, 2024

Non-profit Organizations are essential in the digital world for they address societal issues and effect social change. A strong online presence is essential to expanding influence in the non-profit sector, as the internet has emerged as a primary tool for outreach and engagement. It might be challenging to choose the best web hosting company to meet the unique needs of nonprofit institutions.

Customer Support 62

Customer Support Management Technology Customer Experience 62

DMG Consulting

MARCH 27, 2024

MEDIA ALERT DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report Contact center digitalization AI, the cloud, and adoption outside of contact centers drives reinvention and growth of the WFM market Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2024 Workforce Management for the Enterprise in the Digital Era Report When: Today, 15 March 2024 Where:

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

24-7 InTouch

MARCH 27, 2024

What if, instead of coaching associates on their past mistakes, you could prevent those mistakes in real time? Introducing Sidd, Laivly’s virtual real-time AI assistant that guides associates through complex processes with best actions to take, checklists, and automated approvals. This agile technology integrates with your existing software using an augmented display screen overlay, moving from post-contact interactions to providing real-time coaching.

Coaching 59

Coaching CRM Technology Customer Experience 59

VirtualPBX

MARCH 27, 2024

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication.

Contact Center 59

Contact Center 59

Cisco - Contact Center

MARCH 27, 2024

In my last blog , I shared the progress we’re making toward building the Cisco Security Cloud , an open, integrated security platform capable of tackling the rigors of securing highly distributed, m… Read more on Cisco Blogs

Engineering 57

Engineering 57

VirtualPBX

MARCH 27, 2024

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication.

Contact Center 52

Contact Center 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Zappix

MARCH 27, 2024

In today’s rapidly evolving business landscape, companies constantly seek innovative ways to improve customer satisfaction while reducing operational costs. According to recent research conducted by CMP, self-service solutions emerge as a key strategy in achieving both objectives. A staggering 59% of companies acknowledge that increasing customer adoption of self-service is crucial for cost reduction.

Self service 52

Self service Customer Experience Education Feedback 52

VirtualPBX

MARCH 27, 2024

Ensuring safety in public spaces is paramount. One of the cornerstones of public safety is the presence of emergency phones, often recognized by their distinctive blue lights. However, not all emergency phones feature this iconic blue light. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication.

Contact Center 52

Contact Center 52

CSM Magazine

MARCH 27, 2024

D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. Previously known as D2 Maintenance, the Kent and London based company achieved a 200 percent increase in turnover in its first year of operation. D2 Facilities provides a range of building maintenance and facilities management services to blue chip clients across London and the South East.

Management 52

Management Finance Engineering CRM 52

Help Scout

MARCH 27, 2024

Let’s take a closer look at some FAQs about how Help Scout's customer support team manages and uses saved replies!

Customer Support 49

Customer Support Management 49

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait times

CSM Magazine

MARCH 27, 2024

The success of an online casino depends on its ability to retain players. Learn about the best practices and strategies that will help you retain your user base. How to keep your players Customer Retention is a set of activities to retain customers within a product or to ensure repeat sales. The concept is relevant for all verticals where earnings are based on long-term services (gambling, betting, dealing, binary options, crypto).

Customer retention 52

Customer retention Advertising Best practices Metrics 52

Help Scout

MARCH 27, 2024

Kickstart your cold email open rate with our list of 11 templates and learn the steps you can take to craft compelling templates of your own.

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49

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62