Vistio

MARCH 18, 2024

For contact center managers, trying to keep a full staff of experienced agent can feel like trying to fill a leaky bucket. High turnover rates are common, with many agents feeling overwhelmed, underprepared, or simply uninspired. But here’s a secret: it doesn’t have to be that way. A vital tool in our arsenal to tackle this issue is training—not just any training, but effective, confidence-boosting training techniques.

call center workforce 52

call center workforce Call Center Construction Best practices 52

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Do You Know Who Your Competition In Business Really Is? by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.

Customer Service 227

Customer Service Government Customer centricity Customer Experience 227

Cisco - Contact Center

MARCH 18, 2024

Today, we are excited to share that Splunk is now officially a part of Cisco.

Technology 98

Technology 98

Ambs Call Center

MARCH 18, 2024

Your medical practice has finally decided on the need for a medical answering service. Maybe you’ve never had one before, or maybe you just simply don’t know what’s required.

Answering services 90

Answering services Healthcare 90

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

MARCH 18, 2024

Join the guided tour outside the Security Operations Center, where we’ll discuss real time network traffic of the RSA Conference, as seen in the NetWitness platform.

Engineering 74

Engineering 74

Cisco - Contact Center

MARCH 18, 2024

What do you get when you combine the full power of the network with market-leading security and observability solutions? More customer value and an amazing partner ecosystem. It’s official!

Marketing 73

Marketing 73

Kapta Customer Success

MARCH 18, 2024

Looking for ways to increase customer retention and lifetime value? Read our blog to learn what customer bonding is and how it helps increase customer lifespan.

Customer retention 59

Customer retention Accountability CRM Management 59

Cisco - Contact Center

MARCH 18, 2024

AI is the biggest topic of conversation these days. At Cisco Live EMEA in Amsterdam in early February, you couldn’t swing an Ethernet cable without hitting someone who was talking about it.

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MiaRec

MARCH 18, 2024

When it comes to selecting the right Conversation Intelligence solution for your organization, it is crucial that you assess various vendors to ensure they align with your specific needs. Depending on those needs, some vendors will be a better fit than others.

Quality management 52

Quality management Management 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self service 52

Self service Chatbots Best practices Customer Support 52

Zappix

MARCH 18, 2024

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing an AI-powered digital Engagement Platform to the market. This is a sales quota carrying role and amazing opportunity to exceed on-target earnings with an un-capped sales model.

Sales 52

Sales Management Interactive Voice Response Self service 52

Injixo

MARCH 18, 2024

Can AI really predict the future? You've probably heard countless forecasting solutions claiming AI capabilities, but let's face it, often it feels more like marketing hype than actual science. Is AI-driven forecasting just a buzzword, or is there something more substantial behind it?

Marketing 52

Marketing 52

CSM Magazine

MARCH 18, 2024

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities. Organisations have so much to gain from embracing neurodiversity. Not only can a company create a richer, more inclusive culture, but also unlock a wealth of innovation, creativity, and problem-solving abilities within teams.

Technology 52

Technology Customer Service 52

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self service 40

Self service Chatbots Best practices Customer Support 40

CSM Magazine

MARCH 18, 2024

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website. The FCA Financial Lives survey indicates that around 47% of all customers have characteristics that could make them vulnerable. These customers are reliant on organisations to provide clear communications, fair value and relevant support.

Customer Support 52

Customer Support Government Consulting Consulting 52

Brad Cleveland Blog

MARCH 18, 2024

Some managers assume that quality standards are primarily for individuals, those actually delivering the service. But don’t miss half the fun and half the value. Establish the right quality standards for your organization, and you’ll see great things happen. In … Continue reading → The post The Enablers: 3 Essentials for High-Quality Customer Service appeared first on Brad Cleveland.

Customer Service 26

Customer Service Management Quality management Contact Center 26

AWS Machine Learning

MARCH 18, 2024

NVIDIA NIM m icroservices now integrate with Amazon SageMaker , allowing you to deploy industry-leading large language models (LLMs) and optimize model performance and cost. You can deploy state-of-the-art LLMs in minutes instead of days using technologies such as NVIDIA TensorRT , NVIDIA TensorRT-LLM , and NVIDIA Triton Inference Server on NVIDIA accelerated instances hosted by SageMaker.

Engineering 134

Engineering Enterprise Advertising Chatbots 134

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience