Connect
AUGUST 29, 2024
By Laura Temple, Connect360 Service Portfolio Manager at Connect Businesses looking to modernise their contact centre operation have a wealth of options when it comes to solutions that can deliver business value, particularly when choosing to adopt cloud-based systems to elevate customer service and satisfaction levels and deliver an exceptional customer experience (CX).
Beyond Philosophy
AUGUST 29, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.
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AWS Machine Learning
AUGUST 29, 2024
The AWS DeepRacer League is the world’s first autonomous racing league, open to everyone and powered by machine learning (ML). AWS DeepRacer brings builders together from around the world, creating a community where you learn ML hands-on through friendly autonomous racing competitions. As we celebrate the achievements of over 560,000 participants from more than 150 countries who sharpened their skills through the AWS DeepRacer League over the last 6 years, we also prepare to close this chapter w
Cisco - Contact Center
AUGUST 29, 2024
Learn more about the beginnings of Tal Schierau's career and see how he got started in customer experience. You might learn a little along the way, just like he has!
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Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Avoxi
AUGUST 29, 2024
Transforming Voice in the Cloud: Key Insights from AVOXI's Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, "Transforming Voice in the Cloud," featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best… The post Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar appeared first on AVOXI.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Interaction Metrics
AUGUST 29, 2024
Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting the most out of your customer feedback dashboard. Customer Feedback Dashboards: Strengths & Limitations No doubt dashboards will make your business life easier but they do have some strengths and limitations worth considering.
Cisco - Contact Center
AUGUST 29, 2024
Discover how Cisco Black Belt Academy's advanced reporting and AI-driven insights empower partners and distributors to make informed decisions, optimize strategies, and achieve business success through customized training and real-time data
VirtualPBX
AUGUST 29, 2024
We recently celebrated our 27th anniversary ( cake was involved ) and took the time to reflect on the journey that got us here. From a basement in San Francisco developing the first “virtual pbx” services for businesses to where we are today, we’ve seen the business communications landscape continuously evolve. And just where are we today?
Cisco - Contact Center
AUGUST 29, 2024
Hybrid mesh firewall platforms enable security policy enforcement between workloads and users across any network, especially in on prem-first organizations.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
ROI CX Solutions
AUGUST 29, 2024
Table of Contents Introduction: In this guide, we’ll explore the important distinctions between a help desk and tech support, exploring why both services are key components of a successful company. Additionally, we’ll show you what it takes to succeed when training or hiring your own help desk or tech support team. Reading Time: 11 minutes Key Takeaways: Help Desk vs.
Cisco - Contact Center
AUGUST 29, 2024
Ready to leverage AI in K12 education? First step, learn the 6 principles that will help your school district create a broad AI governance framework for identifying and addressing potential risks.
VirtualPBX
AUGUST 29, 2024
We recently celebrated our 27th anniversary ( cake was involved ) and took the time to reflect on the journey that got us here. From a basement in San Francisco developing the first “virtual pbx” services for businesses to where we are today, we’ve seen the business communications landscape continuously evolve. And just where are we today?
Cisco - Contact Center
AUGUST 29, 2024
Cisco FMC 7.6 brings Template support for easy, scalable zero-touch provisioning and SD-WAN setups.
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Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Amplifai Coaching Category
AUGUST 29, 2024
Learn the effects of call center turnover, and strategies from industry experts to retain top talent and boost overall employee experiences for exceptional customer experiences.
Hodusoft
AUGUST 29, 2024
The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency.
CSM Magazine
AUGUST 29, 2024
As we all know, AI will revolutionise customer experience (CX) – yet research shows under 5% of CX-focused AI initiatives actually reach any sort of significant scale. But why the gap between the hype and reality? Our ebook – entitled ‘ Revolutionising the Customer Experience ‘ – identifies key barriers organisations face when implementing AI across the customer journey.
Advantage Communications
AUGUST 29, 2024
E-commerce has revolutionized the way we shop, offering consumers the convenience of browsing and purchasing products from anywhere in the world. However, this online venture comes with its own set of challenges. From managing logistics to providing exceptional customer service, e-commerce businesses must navigate a complex web of operational hurdles to remain competitive.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
AWS Machine Learning
AUGUST 29, 2024
This post is co-written with Eliuth Triana, Abhishek Sawarkar, Jiahong Liu, Kshitiz Gupta, JR Morgan and Deepika Padmanabhan from NVIDIA. At the 2024 NVIDIA GTC conference, we announced support for NVIDIA NIM Inference Microservices in Amazon SageMaker Inference. This integration allows you to deploy industry-leading large language models (LLMs) on SageMaker and optimize their performance and cost.
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