Connect
AUGUST 29, 2024
By Laura Temple, Connect360 Service Portfolio Manager at Connect Businesses looking to modernise their contact centre operation have a wealth of options when it comes to solutions that can deliver business value, particularly when choosing to adopt cloud-based systems to elevate customer service and satisfaction levels and deliver an exceptional customer experience (CX).
Beyond Philosophy
AUGUST 29, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.
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AWS Machine Learning
AUGUST 29, 2024
The AWS DeepRacer League is the world’s first autonomous racing league, open to everyone and powered by machine learning (ML). AWS DeepRacer brings builders together from around the world, creating a community where you learn ML hands-on through friendly autonomous racing competitions. As we celebrate the achievements of over 560,000 participants from more than 150 countries who sharpened their skills through the AWS DeepRacer League over the last 6 years, we also prepare to close this chapter w
Cisco - Contact Center
AUGUST 29, 2024
Discover how Cisco Black Belt Academy's advanced reporting and AI-driven insights empower partners and distributors to make informed decisions, optimize strategies, and achieve business success through customized training and real-time data
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Avoxi
AUGUST 29, 2024
Transforming Voice in the Cloud: Key Insights from AVOXI's Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, "Transforming Voice in the Cloud," featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best… The post Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar appeared first on AVOXI.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Interaction Metrics
AUGUST 29, 2024
Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting the most out of your customer feedback dashboard. Customer Feedback Dashboards: Strengths & Limitations No doubt dashboards will make your business life easier but they do have some strengths and limitations worth considering.
Cisco - Contact Center
AUGUST 29, 2024
Learn more about the beginnings of Tal Schierau's career and see how he got started in customer experience. You might learn a little along the way, just like he has!
VirtualPBX
AUGUST 29, 2024
We recently celebrated our 27th anniversary ( cake was involved ) and took the time to reflect on the journey that got us here. From a basement in San Francisco developing the first “virtual pbx” services for businesses to where we are today, we’ve seen the business communications landscape continuously evolve. And just where are we today?
Cisco - Contact Center
AUGUST 29, 2024
Hybrid mesh firewall platforms enable security policy enforcement between workloads and users across any network, especially in on prem-first organizations.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Amplifai Coaching Category
AUGUST 29, 2024
Learn the effects of call center turnover, and strategies from industry experts to retain top talent and boost overall employee experiences for exceptional customer experiences.
Cisco - Contact Center
AUGUST 29, 2024
Learn how the Ontario Clean Water Agency (OCWA) manages hundreds of water and wastewater facilities as easily as one.
Hodusoft
AUGUST 29, 2024
The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency.
CSM Magazine
AUGUST 29, 2024
As we all know, AI will revolutionise customer experience (CX) – yet research shows under 5% of CX-focused AI initiatives actually reach any sort of significant scale. But why the gap between the hype and reality? Our ebook – entitled ‘ Revolutionising the Customer Experience ‘ – identifies key barriers organisations face when implementing AI across the customer journey.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Advantage Communications
AUGUST 29, 2024
E-commerce has revolutionized the way we shop, offering consumers the convenience of browsing and purchasing products from anywhere in the world. However, this online venture comes with its own set of challenges. From managing logistics to providing exceptional customer service, e-commerce businesses must navigate a complex web of operational hurdles to remain competitive.
Cisco - Contact Center
AUGUST 29, 2024
Cisco FMC 7.6 brings Template support for easy, scalable zero-touch provisioning and SD-WAN setups.
AWS Machine Learning
AUGUST 29, 2024
This post is co-written with Eliuth Triana, Abhishek Sawarkar, Jiahong Liu, Kshitiz Gupta, JR Morgan and Deepika Padmanabhan from NVIDIA. At the 2024 NVIDIA GTC conference, we announced support for NVIDIA NIM Inference Microservices in Amazon SageMaker Inference. This integration allows you to deploy industry-leading large language models (LLMs) on SageMaker and optimize their performance and cost.
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