Wed.Feb 28, 2024

article thumbnail

Call Center Services for Small Businesses: Enhancing The Customer Experience

Global Response

As small businesses gain traction and expand their services, real growing pains can set in. What was once easily handled by a team of five may no longer be manageable anymore. With limited staff and resources, small businesses often struggle to provide high-quality customer support and stay focused on core business practices. This often leads to delayed response times, missed calls, and, ultimately, dissatisfied customers.

article thumbnail

Four Hybrid Workforce Best Practices to Implement in 2024

CCNG

When the COVID-19 pandemic flipped the world on its head four years ago, many organizations scrambled to adapt. They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. Fortunately, thanks to technology and support from companies like Zoom, organizations quickly pivoted to support a remote workforce.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Build a robust text-to-SQL solution generating complex queries, self-correcting, and querying diverse data sources

AWS Machine Learning

Structured Query Language (SQL) is a complex language that requires an understanding of databases and metadata. Today, generative AI can enable people without SQL knowledge. This generative AI task is called text-to-SQL, which generates SQL queries from natural language processing (NLP) and converts text into semantically correct SQL. The solution in this post aims to bring enterprise analytics operations to the next level by shortening the path to your data using natural language.

article thumbnail

Contact Center Compliance & Conversation Analytics

Tethr

Staying on top of contact center compliance is daunting. Learn how conversation analytics software uses AI to find and reduce sources of compliance risk.

article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

Enterprise security: Making hot desking secure and accessible on a global scale

Cisco - Contact Center

Making hot desking secure and accessible on a global scale The first rule of interviewing a CISO at the Australian division of Laing O’Rourke is this: You can’t dig deep into use cases or cli… Read more on Cisco Blogs

More Trending

article thumbnail

Healthcare BPO Services: Navigating Success in Healthcare Outsourcing

Global Response

The healthcare industry requires the highest level of precision and customer service. Patients need support as they navigate personal health issues and complex insurance coverage. Doctors’ offices, hospitals, and insurance providers can all become overwhelmed handling both patient care and back-end administrative tasks. That’s where healthcare BPO services come in.

article thumbnail

Showcasing Powerful Private 5G Use Cases at Cisco Live EMEA!

Cisco - Contact Center

For those who joined us at Cisco Live! Amsterdam earlier this month, you might not have noticed that the venue featured a Private 5G Network established in partnership with NTT DATA.

59
article thumbnail

How GenAI-powered auto-call summarization increases ROI and improves workflows

3CLogic

Lately, artificial intelligence (AI) is at the core of any customer-centric digital transformation. Strategies not centering around AI and automation are quickly neglected by executive leaders. While being a relatively new type of AI, Generative AI (GenAI) has quickly proven to be of crucial importance to leading organizations due to its ability to drive personalization and workflow efficiency at scale — leading to both cost savings and revenue increases.

article thumbnail

How HBCUs and Cisco Are Partnering to Provide Opportunities and Advancement for Students

Cisco - Contact Center

Historically Black Colleges and Universities (HBCUs) have played a critical role in higher education in the United States.

article thumbnail

Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

article thumbnail

Staffing Plan Fundamentals: Shrinkage and Utilization — Jeremy Hyde

Vistio

Shrinkage and Utilization are some of the least understood aspects of staff planning in the contact center. (And why we drive ourselves crazy with real-time monitoring.

article thumbnail

Transforming Healthcare: The Rise of Digital Self-Service Options

Zappix

In an era of digital innovation and convenience, industries across the spectrum are witnessing a paradigm shift towards self-service solutions. Healthcare, traditionally known for its intricate webs of paperwork and long wait times, is no exception to this trend. As patients increasingly seek the same level of convenience and efficiency they experience in other sectors, the demand for digital self-service options in healthcare is skyrocketing.

article thumbnail

5 Top Orum Auto Dialer Alternatives to Close More Deals

JustCall

Feeling stuck with Orum’s limitations? You’re not alone! While its AI-powered calling helps some, it might not fit your needs. Many seek alternatives offering better user experience, wider integrations, and affordability. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations.

article thumbnail

Wireless and the CiscoLive Network Operations Center

Cisco - Contact Center

It is a privilege to serve in the CiscoLive NOC. Our team of 60 people worked hard to pre-stage, implement, and monitor the event held earlier this month at the RAI Amsterdam.

article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

article thumbnail

Why Intuitive Design is Crucial for Call Center Software Adoption

TCN

Call center software is the linchpin in the customer service landscape, facilitating seamless communication and. The post Why Intuitive Design is Crucial for Call Center Software Adoption appeared first on TCN.

article thumbnail

JustCall Auto Dialer vs. Mojo Dialer: Which Dialer Is Better for Your Business? [Expert Comparison]

JustCall

The quest for the perfect sales dialer is a struggle every sales professional and business owner knows well – so do we. It’s not just about finding a dialer that power dials through your lead list; it’s about strengthening your outbound communication strategy. JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls.

article thumbnail

Andy Roberts: My Leadership Journey at Sabio

CSM Magazine

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. How did we get here? It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first.

article thumbnail

Adobe Summit Scooter Raffle

Concentrix

Join Us At Adobe Summit in Las Vegas! Win an E-Scooter! Stop by Booth #285 to Enter Enter to Win March 26-28, 2024 During Expo Hours Thanks for your interest! Want to share the experience?

48
article thumbnail

Case Study: Key Insights on Wait Times and Customer Service

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

article thumbnail

What is Knowledge Management? A Beginner’s Guide

Help Scout

Learn the basics about knowledge management and some practical tips to start building your own system.

article thumbnail

General Adobe

Concentrix

Join Us for Adobe Summit in Las Vegas! Check Out What We Are Doing at Summit 2024!

48
article thumbnail

Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango

Totango

In today’s dynamic landscape, the customer holds unprecedented power. It’s no longer sufficient for businesses to merely survive; they must deliver measurable value quickly and consistently. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success.

article thumbnail

The Evolution of Online Dating: From Taboo to Commonplace

CSM Magazine

The journey of online dating is a fascinating story of transformation, from a whispered concept shrouded in stigma to a widely accepted and embraced means of finding love and connection. In the digital age, the quest for companionship has evolved dramatically, reflecting changes in social norms, technology, and cultural acceptance. This article delves into the milestones and shifts that have marked the evolution of online dating, exploring how it has become a staple in the modern search for love

article thumbnail

The Ultimate Blueprint for an AI-First Contact Center

Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.