Hodusoft
SEPTEMBER 4, 2024
How The Right Call Center Solution Can Enhance E-commerce Sales? If you ask yourself, “Which sectors need call centers more than others?” you’ll realize that the e-commerce industry would be one of the few to appear on the top. That’s because everything in e-commerce, starting from placing orders to making payments, is tech-driven and powered by sophisticated digital technology.
CCNG
SEPTEMBER 4, 2024
Resilience-the Power to Reclaim our Sanity, Health, and Civility Have you noticed that people seem to have shorter fuses these days? Are you seeing more outbursts by colleagues, clients, and family members, in public, or online? What the heck is going on? Maybe you’re noticing it’s you who has become quicker to react with anger, fear, or anxiety. Perhaps you’re wondering, am I the only one feeling this way?
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Callminer
SEPTEMBER 4, 2024
The experience a customer has with an organization's contact center has a direct impact on overall CSAT. Learn why CX management is crucial for today's contact centers and strategies to improve it.
Cisco - Contact Center
SEPTEMBER 4, 2024
Cisco Secure Network Analytics provides pervasive network visibility and security analytics for advanced protection across the extended network and cloud. The purpose of this blog is to review two methods of using threat intelligence in Secure Network Analytics.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
AWS Machine Learning
SEPTEMBER 4, 2024
Kubernetes is a popular orchestration platform for managing containers. Its scalability and load-balancing capabilities make it ideal for handling the variable workloads typical of machine learning (ML) applications. DevOps engineers often use Kubernetes to manage and scale ML applications, but before an ML model is available, it must be trained and evaluated and, if the quality of the obtained model is satisfactory, uploaded to a model registry.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
SEPTEMBER 4, 2024
Generative artificial intelligence (AI) foundation models (FMs) are gaining popularity with businesses due to their versatility and potential to address a variety of use cases. The true value of FMs is realized when they are adapted for domain specific data. Managing these models across the business and model lifecycle can introduce complexity. As FMs are adapted to different domains and data, operationalizing these pipelines becomes critical.
Cisco - Contact Center
SEPTEMBER 4, 2024
Technology modernizations, reliable broadband access, and upskilling are transforming the way Claflin University delivers a high-quality education and how students and the community can now connect in ways they've never connected before.
Interactions
SEPTEMBER 4, 2024
It’s that time of year again — when customers are rushing left and right to their favorite retailers (in-store and online) to start or finish up holiday shopping. Black Friday, Cyber Monday, and the Holiday season are officially here — and while that can mean great things for businesses, it’s often a stressful and frustrating time of year for consumers.
Momentum Telecom
SEPTEMBER 4, 2024
Download our datasheet to learn more about GCC High Teams Phone solution Microsoft created Government Community Cloud (GCC) and GCC High to enable compliance with federal government information and cybersecurity regulations. Make the switch to a GCCH-compliant Teams Phone solution today. Download our datasheet to learn more. DOWNLOAD DATASHEET The post GCC High Teams Phone Datasheet appeared first on Momentum.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Zappix
SEPTEMBER 4, 2024
As budget season approaches, companies are scrutinizing every line item to find ways to optimize spending while still driving growth and efficiency. In this environment, digital engagement tools like self-service options, orchestrated outreach, and visual IVR have become essential assets. These technologies not only reduce costs but also streamline operations, making them invaluable for companies looking to do more with less.
Momentum Telecom
SEPTEMBER 4, 2024
The rapid growth of Microsoft Teams doesn’t seem to be slowing down—with more than 300 million annual users on the platform in 2023. And now, with Operator Connect and other Microsoft Teams phone solutions readily available, the platform has quickly become the go-to choice for PSTN calling, too. But what about in more complex environments, like the government, where enhanced security and compliance are top priorities?
CSM Magazine
SEPTEMBER 4, 2024
Carter Busse, CIO, Workato Dialling the number for a company call centre is unlikely to be your first choice of outreach nowadays, especially for younger generations, but many of us will remember when that was the only option. If you experienced an issue, you needed to ring the company’s helpline first. This often resulted in listening to hours, and I mean hours, of terrible hold music before finally being put through to a person to discuss the query.
Momentum Telecom
SEPTEMBER 4, 2024
Ronald McDonald House saves thousands annually with bespoke phone system Ronald McDonald House Charities (RMHC) Baltimore, dedicated to providing a home away from home for seriously ill children, needed a phone system that was both cost-effective and tailored to their unique needs. After an extensive search, they partnered with Momentum to deploy a highly customized phone solution that not only met their budget but also empowered their employees to better serve the Baltimore community.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Calltools
SEPTEMBER 4, 2024
Contact centers need the most efficient technologies to keep costs low while providing customers with excellent levels of support. Anything that falls short of those expectations creates opportunities for competitors. Click-to-call has become an increasingly popular feature that can help your sales agency hold more engaging, meaningful conversations with leads close to becoming customers.
Momentum Telecom
SEPTEMBER 4, 2024
PTR simplifies DR planning and trims costs with dynamic hosted phone system PTR Baler & Compactor, a leader in the recycling and waste reduction industry, was facing challenges with their outdated, premise-based phone system. As the company expanded, they needed a more advanced and reliable solution to support their growing operations and commitment to sustainability.
AWS Machine Learning
SEPTEMBER 4, 2024
Many ecommerce applications want to provide their users with a human-like chatbot that guides them to choose the best product as a gift for their loved ones or friends. To enhance the customer experience, the chatbot need to engage in a natural, conversational manner to understand the user’s preferences and requirements, such as the recipient’s gender, the occasion for the gift, and the desired product category.
Momentum Telecom
SEPTEMBER 4, 2024
Grand Bear Golf Club’s improves guest experience and productivity with new fiber install Grand Bear Golf Club, a prestigious Jack Nicklaus Signature Design course, is renowned for its breathtaking scenery and top-tier golfing experience. However, the club faced significant challenges with unreliable internet and poor voice quality, which directly impacted both guest satisfaction and employee productivity.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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