Wed.Jan 22, 2025

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Introducing multi-turn conversation with an agent node for Amazon Bedrock Flows (preview)

AWS Machine Learning

Amazon Bedrock Flows offers an intuitive visual builder and a set of APIs to seamlessly link foundation models (FMs), Amazon Bedrock features, and AWS services to build and automate user-defined generative AI workflows at scale. Amazon Bedrock Agents offers a fully managed solution for creating, deploying, and scaling AI agents on AWS. With Flows, you can provide explicitly stated, user-defined decision logic to execute workflows, and add Agents as a node in a flow to use FMs to dynamically inte

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7 Ways Tax Attorneys Can Provide Superior Service

CSM Magazine

Take the uncertainty out of tax planning that’s what tax attorneys do best. By listening to your concerns, answering your questions, and creating a personalized strategy, they empower individuals and businesses to flourish in an ever-shifting tax environment. However, simply knowing the law is no longer enough in an era where client expectations are higher than ever.

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Top Reasons to Outsource to El Salvador

Outsource Consultants

Maria, the CX Support Director for a major cosmetic brand, faced a common yet complex challenge: how to scale her customer support team while maintaining the high-quality service her discerning clientele expected. A constant influx of inquiries ranging from skincare advice and hair styling tips to concerns about allergic reactions required a robust, efficient support system.

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What is a Secure Browser?

VirtualPBX

What is a secure browser? A secure browser is a web browser built to keep you safe online. It protects you from threats like viruses, phishing scams, and hackers trying to steal your information. Unlike regular browsers, secure browsers come with extra features like encrypted connections, built-in VPNs, and tools to keep your private data safe. For personal use, free secure browsers like Firefox offer simple protection by not storing sensitive information and blocking third-party trackers from m

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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Client Story: GRM

Zappix

In our recent testimonial, Mark Wilson, Director of Operations at GRM, highlights how Zappix has revolutionized their operations by automating manual outreach and providing a seamless self-service solution for their members. Learn how this innovative approach has enhanced efficiency and improved member satisfaction at GRM. The post Client Story: GRM appeared first on Zappix.

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Patient Access Brochure

Zappix

The Zappix Patient Access Package empowers healthcare organizations to optimize their workflows, overcome workforce shortages, and improve access to patients throughout the patient journey through digital automation. The post Patient Access Brochure appeared first on Zappix.

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What Is Trust & Safety ROI? Evaluating the Benefits of Trust & Safety for Your Business

Concentrix

Learn what trust and safety ROI is, how to measure it, strategies to improve it, and how it drives sustainable growth.

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Are Your Agents Prepared for Success?

CCNG

Picture this: A call center bustling with energy, where employees feel valued, supported, and driven to deliver outstanding customer experiences. This isnt just a lofty visionits the reality in many leading call centers. These organizations have cracked the code to hiring, training, and retaining agents who are prepared to thrive in todays fast-paced world.

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How Cato Networks uses Amazon Bedrock to transform free text search into structured GraphQL queries

AWS Machine Learning

This is a guest post authored by Asaf Fried, Daniel Pienica, Sergey Volkovich from Cato Networks. Cato Networks is a leading provider of secure access service edge (SASE), an enterprise networking and security unified cloud-centered service that converges SD-WAN, a cloud network, and security service edge (SSE) functions, including firewall as a service (FWaaS), a secure web gateway, zero trust network access, and more.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How to supercharge productivity by adding AI to Microsoft Teams

Momentum Telecom

Almost every company is rushing to integrate AI into their workflows and processes. But how many of them are getting it right? AI isnt a magic bullet that can solve every problem. You must deploy it in a way that supports the way your people work. After all, no one denies AIs many use cases. The challenge for many companies is finding out where to start.

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Video security analysis for privileged access management using generative AI and Amazon Bedrock

AWS Machine Learning

Security teams in highly regulated industries like financial services often employ Privileged Access Management (PAM) systems to secure, manage, and monitor the use of privileged access across their critical IT infrastructure. Security and compliance regulations require that security teams audit the actions performed by systems administrators using privileged credentials.

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The Evolution of Patient Access in Digital Health

Zappix

In todays healthcare landscape, patient access has become a cornerstone of delivering quality care. The rise of digital health technologies has significantly transformed how patients engage with healthcare providers, making access more convenient, efficient, and inclusive. As we trace the evolution of patient access, we uncover key advancements and challenges that have shaped the current state of digital health.

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What is a Secure Browser?

VirtualPBX

What is a secure browser? A secure browser is a web browser built to keep you safe online. It protects you from threats like viruses, phishing scams, and hackers trying to steal your information. Unlike regular browsers, secure browsers come with extra features like encrypted connections, built-in VPNs, and tools to keep your private data safe. For personal use, free secure browsers like Firefox offer simple protection by not storing sensitive information and blocking third-party trackers from m

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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What’s new in Operator: 2025 Q1

TCN

TCN wrapped up 2024 with a highly productive quarter, delivering significant enhancements across our services. Discover what’s new in Operator for 2025 Q1: Key management tools have been migrated from P3 to Operator, providing greater efficiency and ease of use. Additionally, weve introduced new ways for agents to interact with Journey Collections and Integrations, further […] The post Whats new in Operator: 2025 Q1 appeared first on TCN.

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Benefits of Optimizing Your Cost Per Contact (CPC)

Calltools

Managing operational costs while meeting customer demands is a difficult challenge for many contact centers. Learn more about the benefits of optimizing your cost per contact (CPC) to lessen the burden and boost success. What Is Cost Per Contact? Cost per contact is defined as the total amount of money the contact center spends divided by the number of contacts it handles within a specific timeframe.

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What is the Quoting Process?

Cincom

The quoting process is a crucial phase in sales where businesses provide potential customers with a detailed breakdown of products or services and their associated costs. It serves as the bridge between initial customer interest and the final agreement, requiring precision and clarity to foster trust and confidence. A seamless quoting process not only enhances the customer experience but also accelerates the sales cycle and improves the likelihood of closing deals.

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Efficiency & Impact: Healthcare Tech in 2025

Zappix

Discover how healthcare technology is set to redefine patient care and industry efficiency in the coming year. This panel brings together top experts, including Zappix president and CEO Yossi Abraham to explore the latest innovations and strategies that are enhancing outcomes and streamlining healthcare delivery. With insights into tools that reduce workload, cut costs, and personalize patient care, this session highlights trends that are reshaping the future of health services.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How Hodu PBX Software Eases MSP’s Challenges

Hodusoft

How Hodu PBX Software Eases MSP's Challenges In today’s time, starting a business is extremely easy but running it and making it successful is extremely difficult. Every business comes with its own share of challenges. For instance, Managed Services Providers (MSPs) face many unique challenges. However, every challenge is an opportunity to grow.

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Demographic Survey Questions: How to Ask Them (+ Examples)

Nicereply

Demographic survey questions are an essential part of online questionnaires, review panels, applications, and other forms. They help the organization that is collecting data better understand the group of people they are working with. However, since some people find these to be sensitive questions, navigating with care is crucial. In this article, we will explore demographic survey questions, starting with what they are and when to ask them.

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