AWS Machine Learning

JANUARY 22, 2025

Amazon Bedrock Flows offers an intuitive visual builder and a set of APIs to seamlessly link foundation models (FMs), Amazon Bedrock features, and AWS services to build and automate user-defined generative AI workflows at scale. Amazon Bedrock Agents offers a fully managed solution for creating, deploying, and scaling AI agents on AWS. With Flows, you can provide explicitly stated, user-defined decision logic to execute workflows, and add Agents as a node in a flow to use FMs to dynamically inte

APIs 82

APIs Transportation Best practices Enterprise 82

Zappix

JANUARY 22, 2025

In our recent testimonial, Mark Wilson, Director of Operations at GRM, highlights how Zappix has revolutionized their operations by automating manual outreach and providing a seamless self-service solution for their members. Learn how this innovative approach has enhanced efficiency and improved member satisfaction at GRM. The post Client Story: GRM appeared first on Zappix.

52

52

CSM Magazine

JANUARY 22, 2025

Take the uncertainty out of tax planning that’s what tax attorneys do best. By listening to your concerns, answering your questions, and creating a personalized strategy, they empower individuals and businesses to flourish in an ever-shifting tax environment. However, simply knowing the law is no longer enough in an era where client expectations are higher than ever.

Education 52

Education Finance Best practices Technology 52

Zappix

JANUARY 22, 2025

The Zappix Patient Access Package empowers healthcare organizations to optimize their workflows, overcome workforce shortages, and improve access to patients throughout the patient journey through digital automation. The post Patient Access Brochure appeared first on Zappix.

52

52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Concentrix

JANUARY 22, 2025

Learn what trust and safety ROI is, how to measure it, strategies to improve it, and how it drives sustainable growth.

48

48

AWS Machine Learning

JANUARY 22, 2025

This is a guest post authored by Asaf Fried, Daniel Pienica, Sergey Volkovich from Cato Networks. Cato Networks is a leading provider of secure access service edge (SASE), an enterprise networking and security unified cloud-centered service that converges SD-WAN, a cloud network, and security service edge (SSE) functions, including firewall as a service (FWaaS), a secure web gateway, zero trust network access, and more.

APIs 65

APIs Benchmark Engineering Enterprise 65

Zappix

JANUARY 22, 2025

In todays healthcare landscape, patient access has become a cornerstone of delivering quality care. The rise of digital health technologies has significantly transformed how patients engage with healthcare providers, making access more convenient, efficient, and inclusive. As we trace the evolution of patient access, we uncover key advancements and challenges that have shaped the current state of digital health.

52

52

AWS Machine Learning

JANUARY 22, 2025

Security teams in highly regulated industries like financial services often employ Privileged Access Management (PAM) systems to secure, manage, and monitor the use of privileged access across their critical IT infrastructure. Security and compliance regulations require that security teams audit the actions performed by systems administrators using privileged credentials.

Management 63

Management Engineering APIs Accountability 63

VirtualPBX

JANUARY 22, 2025

What is a secure browser? A secure browser is a web browser built to keep you safe online. It protects you from threats like viruses, phishing scams, and hackers trying to steal your information. Unlike regular browsers, secure browsers come with extra features like encrypted connections, built-in VPNs, and tools to keep your private data safe. For personal use, free secure browsers like Firefox offer simple protection by not storing sensitive information and blocking third-party trackers from m

Engineering 52

Engineering Enterprise Accountability Personalization 52

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

TCN

JANUARY 22, 2025

TCN wrapped up 2024 with a highly productive quarter, delivering significant enhancements across our services. Discover what’s new in Operator for 2025 Q1: Key management tools have been migrated from P3 to Operator, providing greater efficiency and ease of use. Additionally, weve introduced new ways for agents to interact with Journey Collections and Integrations, further […] The post Whats new in Operator: 2025 Q1 appeared first on TCN.

Management 52

Management 52

Calltools

JANUARY 22, 2025

Managing operational costs while meeting customer demands is a difficult challenge for many contact centers. Learn more about the benefits of optimizing your cost per contact (CPC) to lessen the burden and boost success. What Is Cost Per Contact? Cost per contact is defined as the total amount of money the contact center spends divided by the number of contacts it handles within a specific timeframe.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Self service 52

Cincom

JANUARY 22, 2025

The quoting process is a crucial phase in sales where businesses provide potential customers with a detailed breakdown of products or services and their associated costs. It serves as the bridge between initial customer interest and the final agreement, requiring precision and clarity to foster trust and confidence. A seamless quoting process not only enhances the customer experience but also accelerates the sales cycle and improves the likelihood of closing deals.

Engineering 52

Engineering Sales CRM Personalization 52

Zappix

JANUARY 22, 2025

Discover how healthcare technology is set to redefine patient care and industry efficiency in the coming year. This panel brings together top experts, including Zappix president and CEO Yossi Abraham to explore the latest innovations and strategies that are enhancing outcomes and streamlining healthcare delivery. With insights into tools that reduce workload, cut costs, and personalize patient care, this session highlights trends that are reshaping the future of health services.

40

40

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Hodusoft

JANUARY 22, 2025

How Hodu PBX Software Eases MSP's Challenges In today’s time, starting a business is extremely easy but running it and making it successful is extremely difficult. Every business comes with its own share of challenges. For instance, Managed Services Providers (MSPs) face many unique challenges. However, every challenge is an opportunity to grow.

Analytics 52

Analytics Enterprise Sales Surveys 52

Nicereply

JANUARY 22, 2025

Demographic survey questions are an essential part of online questionnaires, review panels, applications, and other forms. They help the organization that is collecting data better understand the group of people they are working with. However, since some people find these to be sensitive questions, navigating with care is crucial. In this article, we will explore demographic survey questions, starting with what they are and when to ask them.

Surveys 52

Surveys Education Marketing Analytics 52