What is product experience (PX)? Examples, strategies & more
Callminer
JULY 26, 2023
Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.
Callminer
JULY 26, 2023
Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.
CCNG
JULY 26, 2023
Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Future Change is Often Overlooked Beyond the normal due diligence of comparing vendors’ products to their requirements and doing a cost-benefit analysis, companies often overlook the issue of future change. This can potentially cause serious business or technical challenges down the road.
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Cisco - Contact Center
JULY 26, 2023
There are things in life that just go better together. Salt and pepper. Fish and chips. Chili and cheese. Another perfect pairing, if you’re hungry for tech training, is the combination of Cisco U.
Nuance
JULY 26, 2023
… Meet the 2023 Global Marketing interns Read More » The post Meet the 2023 Global Marketing interns appeared first on What’s Next blog.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Cisco - Contact Center
JULY 26, 2023
Meet Josh, Senior Systems Reliability Engineer at T-Mobile and our Hybrid Work Hero, from the Cisco Global Advocate Awards 2023: Americas event Welcome, Josh! Thanks for joining us today.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JULY 26, 2023
Cisco Secure Endpoint (formerly AMP for Endpoints) provides comprehensive, cloud-based security for endpoint detection and response (EDR).
SharpenCX
JULY 26, 2023
Every call your contact center receives brings heaps of data with it: customer information, customer preferences, product insights, customer satisfaction scores, and much more. It’s what you do with this data that makes it valuable. In fact, research from the University of Texas found increasing data’s usability by just 10% results in an average revenue boost of $2 billion annually for Fortune 1000 companies.
Cisco - Contact Center
JULY 26, 2023
This post was co-authored by Lead Disability Inclusion Consultant Mary Fernandez and Accessibility Program Manager Monica Wegner.
Interaction Metrics
JULY 26, 2023
Everyone is talking about using AI tools to measure the customer experience. Here we explain when AI companies like Clarabridge and CallMiner are the right fit. We also explain 2 situations when they are NOT the right fit. Check it out! Or, if you want to read more about AI for customer experience, check out our blog here. The post Customer Experience: Could AI Tools Be Your Solution?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Cisco - Contact Center
JULY 26, 2023
Just weeks ago at Cisco Live, we shared with the world the general availability of the Cisco Full-Stack Observability Platform.
CSM Magazine
JULY 26, 2023
Workplace wellbeing in the contact centre goes beyond surface-level happiness; it encompasses creating an environment that nurtures the holistic wellbeing of advisors. In recent months at Sabio, we’ve been exploring how organisations can shape work environments for a practical and lasting impact. By gaining insight into the experiences of contact centre advisors and providing the necessary targeted support, organisations can foster wellbeing and enhance performance.
Cisco - Contact Center
JULY 26, 2023
Network connectivity for roadway devices is increasingly important as traffic engineers are tasked with connecting new devices and systems, along with existing infrastructure, as part of an… Read more on Cisco Blogs
Calltools
JULY 26, 2023
Maintaining loyal customers is crucial for business growth and improving brand loyalty. When customers are satisfied, they are more likely to recommend your business to others. That’s why monitoring customer satisfaction is essential for contact centers. The Importance of Customer Satisfaction Do you know your call center’s CSAT scores? Customer satisfaction, commonly referred to as CSAT, measures how well you satisfy your customers through interactions and the products or services y
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
CSM Magazine
JULY 26, 2023
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. If you’re not a fan of wearing a suit and tie every day and want plenty of time to spend with friends and family, then working in a contact centre is for you. That’s the verdict of Bristol-based RED Recruitment , which cites ‘flexible dress codes’ and a ‘great work/life balance’ as 2 of the top 8 reasons to work in a
Concentrix
JULY 26, 2023
Learn how to navigate misconceptions, address risks, and implement a successful proof of concept for Generative AI.
Cisco - Contact Center
JULY 26, 2023
What is zero trust? Zero trust is a cybersecurity concept that helps enable secure access for users and devices and within apps, across networks, and clouds.
5CA
JULY 26, 2023
Hackers are using diverse techniques to target the gaming ecosystems and their players. Read these strategies to build robust defences!
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Vistio
JULY 26, 2023
The question I most often receive is, “How will my contact center job help me get to where I want to go?
Zappix
JULY 26, 2023
Zappix, a leading provider of digital customer service solutions, announced a partnership with Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions. By embedding REPAY’s payment technology.
AWS Machine Learning
JULY 26, 2023
Today we are excited to announce that Stable Diffusion XL 1.0 (SDXL 1.0) is available for customers through Amazon SageMaker JumpStart. SDXL 1.0 is the latest image generation model from Stability AI. SDXL 1.0 enhancements include native 1024-pixel image generation at a variety of aspect ratios. It’s designed for professional use, and calibrated for high-resolution photorealistic images.
JivoChat
JULY 26, 2023
As we delve deeper into the digital era, the world of graphic design has begun to witness a significant shift, all thanks to the groundbreaking advancements in artificial intelligence (AI). AI, with its transformative potential, is making waves across multiple sectors, and graphic design is no exception. Here, we aim to shed light on some of the defining AI trends that are expected to shape the future of graphic design in 2023 and beyond.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
AWS Machine Learning
JULY 26, 2023
Generative AI Foundations on AWS is a new technical deep dive course that gives you the conceptual fundamentals, practical advice, and hands-on guidance to pre-train, fine-tune, and deploy state-of-the-art foundation models on AWS and beyond. Developed by AWS generative AI worldwide foundations lead Emily Webber, this free hands-on course and the supporting GitHub source code launched via AWS Youtube.
Hodusoft
JULY 26, 2023
Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page. Some websites will belong to software providers such as Ameyo and Zendesk and some sites will belong to online platforms such as SoftwareSuggest and G2.
AWS Machine Learning
JULY 26, 2023
Generative AI models have been experiencing rapid growth in recent months due to its impressive capabilities in creating realistic text, images, code, and audio. Among these models, Stable Diffusion models stand out for their unique strength in creating high-quality images based on text prompts. Stable Diffusion can generate a wide variety of high-quality images, including realistic portraits, landscapes, and even abstract art.
JivoChat
JULY 26, 2023
Landing page examples are a great asset to learn how to build a high-converting page that will help you achieve your purpose. It’s fundamental to pay attention to the details that will drive your target audience’s attention. Attractive design, convincing copy, and direct and compelling call to action (CTA) are some of the factors that create a good landing page.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
AWS Machine Learning
JULY 26, 2023
The increase in online social activities such as social networking or online gaming is often riddled with hostile or aggressive behavior that can lead to unsolicited manifestations of hate speech, cyberbullying, or harassment. For example, many online gaming communities offer voice chat functionality to facilitate communication among their users. Although voice chat often supports friendly banter and trash talking, it can also lead to problems such as hate speech, cyberbullying, harassment, and
AWS Machine Learning
JULY 26, 2023
Breakthroughs in artificial intelligence (AI) and machine learning (ML) have been in the headlines for months—and for good reason. The emerging and evolving capabilities of this technology promises new business opportunities for customer across all sectors and industries. But the speed of this revolution has made it harder for organizations and consumers to assess what these breakthroughs mean for them specifically.
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