Tethr

SEPTEMBER 27, 2023

Learn how to improve your contact center's first call resolution using conversation intelligence software to analyze your repeat calls.

First call resolution 101

First call resolution Contact Center 101

CCNG

SEPTEMBER 27, 2023

In constant flux, the current business landscape seems to be rapidly evolving. Different ideas are constantly emerging as the new go-to strategy. Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. Employees and gig workers are harder to retain, and the job of the customer-facing agent is getting more complicated and stressful.

Management 195

Management Average Handle Time Self service First call resolution 195

TechSee

SEPTEMBER 27, 2023

TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. NEW YORK, September 27, 2023 – TechSee , the leading company for remote visual experiences, today announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service.

Virtual Agent 124

Virtual Agent Customer Service Enterprise Customer centricity 124

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. Working with the top 60+ US healthcare networks, MDaudit needs to be able to scale its artificial intelligence (AI) capabilities to improve end-user productivity to meet growing demand and adapt to the changing healthcare landscape.

Healthcare 119

Healthcare Engineering SaaS Analytics 119

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

SQM Group

SEPTEMBER 27, 2023

Working from home has its benefits, but it also brings challenges like distractions, isolation, work-life balance, and burnout for call center agents.

Call Center 93

Call Center 93

Cisco - Contact Center

SEPTEMBER 27, 2023

Segment Routing over IPv6 (SRv6) is an extension of the IPv6 architecture that enables the insertion of routing instructions, known as segments, directly into IPv6 headers.

Government 72

Government 72

Connecting the Dots

SEPTEMBER 27, 2023

Read the Full Article What could fix it? By: The Economist Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages and supply-chain snarl-ups of the pandemic.

Customer Service 62

Customer Service Customer centricity Consulting Consulting 62

Cisco - Contact Center

SEPTEMBER 27, 2023

In our rapidly evolving digital landscape, organizations face countless challenges, from thwarting increasingly sophisticated cyber criminals, to meeting ambitious sustainability targets, to adapting… Read more on Cisco Blogs

Management 66

Management 66

Connecting the Dots

SEPTEMBER 27, 2023

Read the Full Article What could fix it? By: The Economist Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages and supply-chain snarl-ups of the pandemic.

Customer Service 62

Customer Service Customer centricity Consulting Consulting 62

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Cisco - Contact Center

SEPTEMBER 27, 2023

What if young people concerned about the effects of climate change had the opportunity to perform hands-on service to mitigate its effects on vulnerable communities?

61

61

24-7 InTouch

SEPTEMBER 27, 2023

Establishing trust between brand and consumer requires more than providing exceptional products or services; it necessitates creating a safe and transparent environment for your customers. Here we explore the importance of transparency and well-defined trust and safety policies in building consumer trust. We will discuss key strategies and best practices that you can implement to earn and maintain the trust of your customers.

industry standards 59

industry standards Accountability Education Best practices 59

CSM Magazine

SEPTEMBER 27, 2023

Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. That is why every person needs to understand what financial literacy is and how to improve its level. If you haven’t learned this yet and need a payday loan, you can always get an online loan from the safe and secure Payday Depot.

Real estate 59

Real estate Finance Banking Education 59

TCN

SEPTEMBER 27, 2023

Cloud-based call center technology provider TCN will host the final webinar of the 2023 series. The post TCN Capping off its 2023 Webinar Series by Helping Contact Centers Streamline Automated Processes and Payments appeared first on TCN.

Contact Center 59

Contact Center Call Center Technology 59

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. With the proper budget, businesses can outsource metaverse development services and start benefiting from it.

Technology 59

Technology Real estate Entertainment Consulting 59

Vistio

SEPTEMBER 27, 2023

With limited resources, you’re forced to direct your activities toward changes that produce the biggest business outcomes. But without a view of the customer journey, you risk wasting those limited resources on the wrong opportunities.

Best practices 52

Best practices Customer Experience 52

Help Scout

SEPTEMBER 27, 2023

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

Engineering 52

Engineering Customer Experience 52

Unymira

SEPTEMBER 27, 2023

Quick recap of Software Asset Management Strategies (SAMS) Europe 2023 in Amsterdam, which took place from September 24-26, 2023. I'd like to share my key findings from the event that focused on these topics: Increasing Transparency, Reducing Software Costs, and Progressing SAM Maturity.

Management 52

Management SaaS 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money. As per data , improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Cisco - Contact Center

SEPTEMBER 27, 2023

This National Cybersecurity Awareness Month, Senior Director of Security Brand Marketing at Cisco Cecilia Correa shared how she has built a rewarding career in security.

Marketing 52

Marketing 52

Zappix

SEPTEMBER 27, 2023

In a significant milestone achievement, Zappix, a leading provider of Digital Customer Engagement Service solutions, has been honored with the prestigious "Most Innovative Healthcare Company" award for 2023 by CXO Outlook® Magazine.

Healthcare 40

Healthcare 40