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In todays fast-paced world, customer service is all about speed. Customers dont care how much information you have they care about how fast you can solve their problem. When a customer is on hold or waiting for a response, time is critical. The last thing they want is for your agent to be scrolling through a never-ending document or searching through 10 articles to find the right answer or walking through a 20 page process to complete a customer interaction.
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Good afternoon. We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. We’ve encountered a few new customers recently who left their previous provider because that provider was no longer offering the ability to use VPN. Many businesses have legitimate reasons for using VPNs to protect their environments, and losing that option can be a huge dealbreaker for them.
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Net Promoter Score (NPS) is a measure of customer satisfaction. It first appeared in the 2003 Harvard Business Review article, The One Number You Need to Grow. Employee Net Promoter Score (eNPS) was derived from NPS. It is a measure of employee satisfaction, and just like NPS, it asks one simple question: "On a scale from zero to ten, how likely is it that you would recommend our company as a place of work to a friend or acquaintance?
Mexico’s call centers are setting new benchmarks in customer retention. With a unique mix of cultural understanding, cost efficiency, and innovative service strategies, theyre proving to be a top choice for businesses seeking long-term customer loyalty. At Outsource Consultants, we’ve observed how Mexico customer service centers are outperforming their global counterparts.
Software-defined networking (SDN has gained a lot of traction over the past few years, making it the perfect fit for the modern workplace. An SDN is more cost-effective, flexible, and scalable than traditional infrastructure. It can quickly evolve alongside a business’s changing networking requirements while also giving administrators significantly more control over and visibility into their networks.
Good afternoon. We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. We’ve encountered a few new customers recently who left their previous provider because that provider was no longer offering the ability to use VPN. Many businesses have legitimate reasons for using VPNs to protect their environments, and losing that option can be a huge dealbreaker for them.
Microsoft Teams has rapidly become the business worlds go-to solution for communication and collaboration. The latest statistics from Microsoft indicate over 320 million daily active users as of Q1 2024, a significant increase from 145 million in 2021. Although it’s a powerful collaboration tool, Microsoft Teams on its own is only a partial telecom solution.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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SD-WAN and AI are the perfect fit, delivering enhanced network resiliency, responsiveness, and efficiency. Gartner predicts by 2027 that roughly 70% of network operators will use generative artificial intelligence (GenAI) for Day 2 SD-WAN management. In early 2024, that figure only totaled 5%. Together, those numbers paint a very clear picture. AI is a game-changer, and people now see the writing on the wall.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
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Introduction Sales configurators are no longer just nice-to-have tools but essential for businesses dealing with complex products and services. These systems go beyond basic quoting tools, integrating automation, guided selling, and real-time validation to ensure every quote is accurate, optimized, and tailored to customer needs. But not all configurators are the same.
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