ShepHyken
JANUARY 10, 2024
I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it. I booked an international trip for a speaking engagement. On the day of departure, I was dropped off at the airport and went directly to the ticket counter.
AWS Machine Learning
JANUARY 10, 2024
This post is co-written with Jayadeep Pabbisetty, Sr. Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. The large machine learning (ML) model development lifecycle requires a scalable model release process similar to that of software development. Model developers often work together in developing ML models and require a robust MLOps platform to work in.
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Totango
JANUARY 10, 2024
Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. We’re more inclined to work proactively together versus being reactive and defensive. Madhavi Bezwada, VP of Client Success at Waystar. What could your organization accomplish if your workplace embraced a culture of listening and learning from one another rather than being siloed off and defensive?
Cisco - Contact Center
JANUARY 10, 2024
Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more?
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
customer sure
JANUARY 10, 2024
These are the most common pitfalls we’ve witnessed from organisations when they’re evaluating and improving customer experience. Neglecting Customer Feedback One of the most common mistakes businesses make is disregarding customer feedback. Some companies fail to actively seek and listen to what their customers have to say, missing out on valuable insights that can inform decision-making.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
TCN
JANUARY 10, 2024
When the vacuum salesman sees a ‘no-soliciting’ sign posted on someone’s front door, he usually. The post How can I keep up with compliance guidelines? appeared first on TCN.
Hodusoft
JANUARY 10, 2024
Seamless Connectivity: Exploring the World of IP PBX for Hosted Service Providers Would you be surprised to know that many hosted service providers are adopting hosted IP PBX systems and hosted telephony systems more than ever before? It shouldn’t because the evolution of telephony systems has revolutionized the way businesses communicate. Traditional phone systems are gradually giving way to more flexible and scalable solutions.
Calltools
JANUARY 10, 2024
Average handle time (AHT) is an important metric call center agents use to measure how much time it takes to interact with a customer. This metric measures the average length of time on the phone with the customer and includes the wait time and time spent on agents after the call has been completed. Your agents’ time is important to the success of your call center.
Help Scout
JANUARY 10, 2024
Learn how to manage each stage of the customer lifecycle so that customers will not only stick around long-term, they’ll also become advocates for your company.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Bill Quiseng
JANUARY 10, 2024
English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So I encourage you to remind yourself and your colleagues every day about each one of these reminders I published in 2023: 25 QUI QUOTE Reminders about Customers and Customer Service. QUI QUOTES Reminders about Customers and Customer Service 15 QUI QUOTE Reminders about Leadership and Employee Engagement.
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