TCN
OCTOBER 11, 2023
Effective agent management is vital to ensure your call center is operating at maximum efficiency. The post Best Practices for Workforce Management in Call Centers appeared first on TCN.
CCNG
OCTOBER 11, 2023
Imagine you just came back from an unplanned trip to your aging parents and have a package you want to return, but it's been over 30 days. You try to resolve the issue yourself and spend 10 minutes on the company's website; you even try the automated chatbot, the dreaded last resort. Nothing. You search for a phone number, and after some digging, you finally uncover it.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
OCTOBER 11, 2023
What is the optimal framework and configuration for hosting large language models (LLMs) for text-generating generative AI applications? Despite the abundance of options for serving LLMs, this is a hard question to answer due to the size of the models, varying model architectures, performance requirements of applications, and more. The Amazon SageMaker Large Model Inference (LMI) container makes it straightforward to serve LLMs by bringing together a host of different frameworks and techniques t
VirtualPBX
OCTOBER 11, 2023
Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. Where businesses once relied on landline systems with high costs and limited features, they can now access a scalable solution that integrates with other digital tools.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
OCTOBER 11, 2023
Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. An enterprise search solution should be able to provide you with a fully managed experience and simplify the process of indexing your content from a variet
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
LiveVox
OCTOBER 11, 2023
Financial institutions face a dynamic mix of hurdles that demand innovative solutions going into 2024. To clear these obstacles and overcome financial services challenges, companies should look to offer more personalization in digital interactions, crafting a seamless omnichannel experience, empowering customers through self-service solutions, forging collaborative paths through challenges, and building robust feedback loops, financial […] The post 5 Strategies to Enhance Banking Customer
Tethr
OCTOBER 11, 2023
Learn how managers can use conversation intelligence to make data-driven decisions, increase efficiency, and improve the customer experience.
Cisco - Contact Center
OCTOBER 11, 2023
In recent years, social engineering attacks have become increasingly prevalent and sophisticated.
Working Solutions
OCTOBER 11, 2023
At Working Solutions, we take pride in being the best customer service outsourcing partner that ensures your client satisfaction. We’re dedicated to providing reliable customer service outsourcing solutions you can depend on, collaborate with, and experience growth alongside.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Abby Connect
OCTOBER 11, 2023
Over the years receptionist services have gone by a number of names and through a number of iterations—”answering service” and “virtual receptionist” being the most common. At different times in our history, we’ve called ourselves by both names. But Abby Connect isn’t really an answering service or a virtual receptionist service.
CSM Magazine
OCTOBER 11, 2023
Working in customer service is not an easy task. You need to have strong qualities such as being able to keep your temper at all times, expressing yourself in a clear and concise manner and finding solutions easily. If you possess these qualities, your worth may be high for companies that require to add someone to their customer service. But first, you have to know how to make them understand that you are the right candidate for the job.
JustCall
OCTOBER 11, 2023
In today’s fast-paced environment, time is a dwindling resource. With entities competing for individuals’ time and attention, businesses play the two-pronged role of respecting customers’ time while also staying in touch – and enriching the overall experience. Such a balancing act requires swift, efficient, and intentional communication. SMS response automation can be a much-needed piece required to complete an omnichannel customer service jigsaw.
Zappix
OCTOBER 11, 2023
In today's information-rich world, health literacy has become vital, offering individuals the tools to navigate complex healthcare systems and make.
Advertisement
CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
JustCall
OCTOBER 11, 2023
Up until a few years ago, the ability to establish a global presence was once the sole province of large businesses. Today, however, times have changed, and not only is globalization accessible to businesses of any size, it has become a necessity to stay on par with the competition. That said, one of the quickest ways to expand your business overseas is to set up global phone numbers.
SmartKarrot
OCTOBER 11, 2023
When it comes to customer onboarding , time and consistency is of high importance. Customers stick around when they are able to achieve outcomes using the product. Time is of essence to build right customer sentiment and thus, the stickiness. Hence, optimizing customer onboarding is imperative, and playbooks assist in optimizing the process by bringing in consistency, predictability and trackability.
JustCall
OCTOBER 11, 2023
The struggle to get back into productivity mode after dealing with multiple tools is real—so says Cornell research. Reportedly, people spend 36 minutes every day switching back and forth between applications. And it takes agents 9 and a half minutes to get back into a good workflow: Imagine the magnitude of time that must get wasted with agents transferring thousands of calls every day.
SmartKarrot
OCTOBER 11, 2023
Client partners commonly come across projects with a plethora of different stakeholders in the dynamic business ecosystem of today. Whether they are members of internal teams, clients, regulators, or end-users, each of these stakeholders brings to the table unique viewpoints, vested interests, and degrees of power. For client partners , the ability to successfully negotiate this complex web of multi-stakeholder management has become essential.
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
JustCall
OCTOBER 11, 2023
Imagine running an e-commerce brand and reaching out to hundreds of customers each day. You’re notifying them of their order status, answering queries, or sharing promotional offers. With SMS, you hit the bullseye. Why? 54% of customers prefer to receive text messages. The reason isn’t hard to deduce; 80% of these messages are opened within the initial 10 minutes.
CSM Magazine
OCTOBER 11, 2023
Modern technologies have changed the surface of online betting sites. They have transformed from average websites with games to full-scale platforms with high-quality games that can protect all the player’s data and guarantee that no third parties are going to have access to this information. One of the best examples of that is the Pin Up betting website.
JustCall
OCTOBER 11, 2023
Patient engagement is pivotal to driving quality healthcare. As per Bain & Company , patient engagement is rising higher on the list of priorities for US healthcare providers. In fact, McKinsey also claims that tech-enabled patient engagement strategies can help improve patient outcomes. Needless to say, investing in a healthcare engagement technology is a sound investment—one that keeps your patients engaged and your profits in line.
Expert insights. Personalized for you.
59 
Let's personalize your content