Beyond Philosophy

OCTOBER 11, 2024

Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Our guest, Tim Waterton , Chief Revenue Officer of HappyOrNot ® , brings over 20 years of experience in helping companies gather and analyze customer insights.

Feedback 195

Feedback Surveys Personalization Customer Experience 195

AWS Machine Learning

OCTOBER 11, 2024

Agentic workflows are a fresh new perspective in building dynamic and complex business use case-based workflows with the help of large language models (LLMs) as their reasoning engine. These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs.

APIs 136

APIs Chatbots Accountability Feedback 136

Cisco - Contact Center

OCTOBER 11, 2024

Integrating security into the DevOps lifecycle is essential for building secure, scalable systems. By embedding security early on, teams can mitigate risks, enhance efficiency, and ensure compliance throughout development and deployment.

77

77

Nicereply

OCTOBER 11, 2024

Having high customer satisfaction is pivotal to fostering a high customer lifetime value (CLTV). Unsatisfied customers can set fire to your business — and not in a good way. And that’s because … customer expectations are very specific. Your customers know exactly what they want from your business. They know what kind of results they’re looking for and the return on investment (ROI) they need to maintain a relationship with you.

Customer retention 52

Customer retention Surveys Feedback Education 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Cisco - Contact Center

OCTOBER 11, 2024

Meet Cisco Foundation partners working to support farmers' transition to regenerative agriculture to improve resiliency.

Finance 75

Finance 75

3CLogic

OCTOBER 11, 2024

What makes a good experience? The answer is — it depends. A person’s unique expectations are actively affected by internal and external impressions, such as deeply rooted personal values and emotions or external triggers and events. Sometimes, we might want a quick and easy answer to a problem, whereas other times, we look for detailed, in-depth solutions.

Contact Center 52

Contact Center Personalization Revenue potential Coaching 52

AWS Machine Learning

OCTOBER 11, 2024

Modern organizations increasingly depend on robust cloud infrastructure to provide business continuity and operational efficiency. Operational health events – including operational issues, software lifecycle notifications, and more – serve as critical inputs to cloud operations management. Inefficiencies in handling these events can lead to unplanned downtime, unnecessary costs, and revenue loss for organizations.

Management 96

Management Accountability Chatbots Best practices 96

CSM Magazine

OCTOBER 11, 2024

The evolution of time and attendance systems has ushered in a transformation in the pursuit of organisational efficiency. These cutting-edge solutions have surpassed their humble beginnings as mere clocking devices, developing into catalysts for boosting productivity and streamlining operations across diverse industries. The journey from antiquated punch card systems to today’s sophisticated digital platforms is a testament to the remarkable technological strides.

Morale 52

Morale Accountability Employee engagement Management 52

AWS Machine Learning

OCTOBER 11, 2024

Customers across all industries are experimenting with generative AI to accelerate and improve business outcomes. Generative AI is used in various use cases, such as content creation, personalization, intelligent assistants, questions and answers, summarization, automation, cost-efficiencies, productivity improvement assistants, customization, innovation, and more.

APIs 105

APIs Enterprise Engineering Government 105

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

AWS Machine Learning

OCTOBER 11, 2024

This post is cowritten with Ethan Handel and Zhiyuan He from Indeed.com. Indeed is the world’s #1 job site¹ and a leading global job matching and hiring marketplace. Our mission is to help people get jobs. At Indeed, we serve over 350 million global Unique Visitors monthly² across more than 60 countries, powering millions of connections to new job opportunities every day.

Automotive 116

Automotive Engineering Management Technology 116