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Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Our guest, Tim Waterton , Chief Revenue Officer of HappyOrNot ® , brings over 20 years of experience in helping companies gather and analyze customer insights.
Having high customer satisfaction is pivotal to fostering a high customer lifetime value (CLTV). Unsatisfied customers can set fire to your business — and not in a good way. And that’s because … customer expectations are very specific. Your customers know exactly what they want from your business. They know what kind of results they’re looking for and the return on investment (ROI) they need to maintain a relationship with you.
Integrating security into the DevOps lifecycle is essential for building secure, scalable systems. By embedding security early on, teams can mitigate risks, enhance efficiency, and ensure compliance throughout development and deployment.
Explore the reality behind AI Coaching in contact centers. We demystify the hype, define key concepts, and examine scientific findings to reveal what's truly possible when AI augments human coaching capabilities.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
What makes a good experience? The answer is — it depends. A person’s unique expectations are actively affected by internal and external impressions, such as deeply rooted personal values and emotions or external triggers and events. Sometimes, we might want a quick and easy answer to a problem, whereas other times, we look for detailed, in-depth solutions.
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
What makes a good experience? The answer is — it depends. A person’s unique expectations are actively affected by internal and external impressions, such as deeply rooted personal values and emotions or external triggers and events. Sometimes, we might want a quick and easy answer to a problem, whereas other times, we look for detailed, in-depth solutions.
Agentic workflows are a fresh new perspective in building dynamic and complex business use case-based workflows with the help of large language models (LLMs) as their reasoning engine. These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs.
The evolution of time and attendance systems has ushered in a transformation in the pursuit of organisational efficiency. These cutting-edge solutions have surpassed their humble beginnings as mere clocking devices, developing into catalysts for boosting productivity and streamlining operations across diverse industries. The journey from antiquated punch card systems to today’s sophisticated digital platforms is a testament to the remarkable technological strides.
Modern organizations increasingly depend on robust cloud infrastructure to provide business continuity and operational efficiency. Operational health events – including operational issues, software lifecycle notifications, and more – serve as critical inputs to cloud operations management. Inefficiencies in handling these events can lead to unplanned downtime, unnecessary costs, and revenue loss for organizations.
Customers across all industries are experimenting with generative AI to accelerate and improve business outcomes. Generative AI is used in various use cases, such as content creation, personalization, intelligent assistants, questions and answers, summarization, automation, cost-efficiencies, productivity improvement assistants, customization, innovation, and more.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
This post is cowritten with Ethan Handel and Zhiyuan He from Indeed.com. Indeed is the world’s #1 job site¹ and a leading global job matching and hiring marketplace. Our mission is to help people get jobs. At Indeed, we serve over 350 million global Unique Visitors monthly² across more than 60 countries, powering millions of connections to new job opportunities every day.
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