Beyond Philosophy
JANUARY 19, 2024
We want to hear from you. Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. It’s called None of Us Are As Clever As All Of Us. To learn more, click here. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience.
AWS Machine Learning
JANUARY 19, 2024
In this post, we demonstrate how to use neural architecture search (NAS) based structural pruning to compress a fine-tuned BERT model to improve model performance and reduce inference times. Pre-trained language models (PLMs) are undergoing rapid commercial and enterprise adoption in the areas of productivity tools, customer service, search and recommendations, business process automation, and content creation.
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Real Blue Sky
JANUARY 19, 2024
Kudos to Embrace Texas for hosting another fantastic “Santa’s Little Helper” event! The evening at Chase Oaks Church – Legacy Campus in Plano, TX, was a hit, bringing smiles to over 160 children from foster, adoptive, and kinship-care families. As supporters of Embrace Texas, we at Real Blue Sky were thrilled to see such joy and excitement.
Cyara
JANUARY 19, 2024
In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority. More respondents chose those two outcomes than any other, including friendly service, knowledgeable agents, and brand trustworthiness.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Cisco - Contact Center
JANUARY 19, 2024
Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JANUARY 19, 2024
The pandemic forced schools and universities across the globe to digitize teaching, learning, services and operations.
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
Enghouse Interactive
JANUARY 19, 2024
Agent empowerment is vital to contact center success. Empowered agents stay longer, and improve the customer experience.
kommunicate
JANUARY 19, 2024
Last Updated on January 19, 2024 To generalize or to specialize? Jack of all trades or master of One? These are the questions that plague a lot of techies throughout their careers, and it seems that AI tools too are not spared this question. In this article: We are of course talking about two of [.] The post GitHub Copilot vs. ChatGPT: Best AI Tool for Developers in 2024 appeared first on Kommunicate Blog.
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Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
CSM Magazine
JANUARY 19, 2024
Online casinos have emerged as a transformative force, reshaping the way individuals experience the thrill of gambling. The digital realm offers a host of advantages that elevate the act of playing casino games to new heights. Whether you’re seeking convenience, a diverse array of games, or a dynamic gaming environment, the online casino experience offers a wealth of advantages that redefine the way people engage with the excitement and thrill of casino entertainment.
Certified Languages International
JANUARY 19, 2024
Through on-demand video interpretation platforms, online American Sign Language (ASL) interpreter services allow deaf and hard-of-hearing users to securely access a sign language interpreter within seconds. This provides real-time communication for meetings, appointments, webinars, interviews, calls, and more through any internet-connected device. ASL Video Interpreter Services At CLI, our talented team of ASL interpreters relies on the user-friendly MERFi platform to provide secure and reliable
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
Certified Languages International
JANUARY 19, 2024
As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. VRI services provide instant visual access to interpreters. Visual cues combined with accurate language interpretation promote enhanced understanding between all parties. Get access to on-demand & scheduled video interpreting in seconds with CLI What Is Video Remote Interpreting?
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
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