Beyond Philosophy
JANUARY 19, 2024
We want to hear from you. Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. It’s called None of Us Are As Clever As All Of Us. To learn more, click here. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience.
AWS Machine Learning
JANUARY 19, 2024
In this post, we demonstrate how to use neural architecture search (NAS) based structural pruning to compress a fine-tuned BERT model to improve model performance and reduce inference times. Pre-trained language models (PLMs) are undergoing rapid commercial and enterprise adoption in the areas of productivity tools, customer service, search and recommendations, business process automation, and content creation.
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Real Blue Sky
JANUARY 19, 2024
Kudos to Embrace Texas for hosting another fantastic “Santa’s Little Helper” event! The evening at Chase Oaks Church – Legacy Campus in Plano, TX, was a hit, bringing smiles to over 160 children from foster, adoptive, and kinship-care families. As supporters of Embrace Texas, we at Real Blue Sky were thrilled to see such joy and excitement.
Cyara
JANUARY 19, 2024
In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority. More respondents chose those two outcomes than any other, including friendly service, knowledgeable agents, and brand trustworthiness.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
Cisco - Contact Center
JANUARY 19, 2024
Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JANUARY 19, 2024
The pandemic forced schools and universities across the globe to digitize teaching, learning, services and operations.
kommunicate
JANUARY 19, 2024
Last Updated on January 19, 2024 To generalize or to specialize? Jack of all trades or master of One? These are the questions that plague a lot of techies throughout their careers, and it seems that AI tools too are not spared this question. In this article: We are of course talking about two of [.] The post GitHub Copilot vs. ChatGPT: Best AI Tool for Developers in 2024 appeared first on Kommunicate Blog.
CSM Magazine
JANUARY 19, 2024
Online casinos have emerged as a transformative force, reshaping the way individuals experience the thrill of gambling. The digital realm offers a host of advantages that elevate the act of playing casino games to new heights. Whether you’re seeking convenience, a diverse array of games, or a dynamic gaming environment, the online casino experience offers a wealth of advantages that redefine the way people engage with the excitement and thrill of casino entertainment.
Enghouse Interactive
JANUARY 19, 2024
Agent empowerment is vital to contact center success. Empowered agents stay longer, and improve the customer experience.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Certified Languages International
JANUARY 19, 2024
Through on-demand video interpretation platforms, online American Sign Language (ASL) interpreter services allow deaf and hard-of-hearing users to securely access a sign language interpreter within seconds. This provides real-time communication for meetings, appointments, webinars, interviews, calls, and more through any internet-connected device. ASL Video Interpreter Services At CLI, our talented team of ASL interpreters relies on the user-friendly MERFi platform to provide secure and reliable
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
Certified Languages International
JANUARY 19, 2024
As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. VRI services provide instant visual access to interpreters. Visual cues combined with accurate language interpretation promote enhanced understanding between all parties. Get access to on-demand & scheduled video interpreting in seconds with CLI What Is Video Remote Interpreting?
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
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