Cisco - Contact Center
FEBRUARY 23, 2024
Migrating to Cloud Calling is a priority for many organizations seeking better visibility, flexibility, and functionality with reduced total cost compared to on-premise Calling—without sacrificing t… Read more on Cisco Blogs
Beyond Philosophy
FEBRUARY 23, 2024
Have you ever noticed that spending cash is harder than using a credit card? You are not imagining things. Different payment methods carry varying degrees of discomfort when used. Cash tends to have the most painful impact, followed by checks. Credit cards offer a lesser discomfort than cash or checks. With advancements in payment technologies like contactless cards or smartphone transactions, the potential exists for these methods to generate even less discomfort than traditional credit cards.
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Totango
FEBRUARY 23, 2024
The elusive C-suite is a powerful and exciting place to be. It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 years on average. Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days.
VirtualPBX
FEBRUARY 23, 2024
In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Totango
FEBRUARY 23, 2024
What do these four pairs have in common? Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations. A salty spread and a sweet topping form a beloved sandwich.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Connecting the Dots
FEBRUARY 23, 2024
Read the Full Article Raise your hand if you haven’t had at least one bad customer service interaction within the past year. Exactly. By: Eamon Barrett – Fortune In recent months, I have wasted countless hours engaged with customer service agents in what has more often than not felt like a contest of wills. Most of my time in these battles has been spent either on hold or having to re-explain an issue to the new customer service agent the last one transferred me to.
Cisco - Contact Center
FEBRUARY 23, 2024
In an expanded collaboration with Intel, we’re giving partners and customers an exciting opportunity to access three new innovation centers that will serve as test beds for enterprises seeking to e… Read more on Cisco Blogs
Connecting the Dots
FEBRUARY 23, 2024
Read the Full Article Raise your hand if you haven’t had at least one bad customer service interaction within the past year. Exactly. By: Eamon Barrett – Fortune In recent months, I have wasted countless hours engaged with customer service agents in what has more often than not felt like a contest of wills. Most of my time in these battles has been spent either on hold or having to re-explain an issue to the new customer service agent the last one transferred me to.
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Cisco - Contact Center
FEBRUARY 23, 2024
Partners serve as the lifeblood of Cisco and form an essential part of the backbone that supports thousands of businesses across Europe, the Middle East, and Africa (EMEA).
Enghouse Interactive
FEBRUARY 23, 2024
Changing customer service needs mean transforming the role of the agent and a strategy that Gartner calls the Connected Rep can help.
Cisco - Contact Center
FEBRUARY 23, 2024
Regulatory concerns around the Broadband, Equity, Access, and Deployment (BEAD) funding program are top of mind for those involved in rural broadband opportunities, and the Build America, Buy America… Read more on Cisco Blogs
VirtualPBX
FEBRUARY 23, 2024
In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Vistio
FEBRUARY 23, 2024
Investing in the emotional well-being of learners can significantly enhance cognitive processes, such as perception, attention, memory, reasoning, and problem-solving, within a business context.
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
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