Cisco - Contact Center
FEBRUARY 23, 2024
Migrating to Cloud Calling is a priority for many organizations seeking better visibility, flexibility, and functionality with reduced total cost compared to on-premise Calling—without sacrificing t… Read more on Cisco Blogs
Beyond Philosophy
FEBRUARY 23, 2024
Have you ever noticed that spending cash is harder than using a credit card? You are not imagining things. Different payment methods carry varying degrees of discomfort when used. Cash tends to have the most painful impact, followed by checks. Credit cards offer a lesser discomfort than cash or checks. With advancements in payment technologies like contactless cards or smartphone transactions, the potential exists for these methods to generate even less discomfort than traditional credit cards.
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Totango
FEBRUARY 23, 2024
The elusive C-suite is a powerful and exciting place to be. It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 years on average. Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days.
Cisco - Contact Center
FEBRUARY 23, 2024
Renewable energy is a rapidly growing segment of the energy industry. Technologies such as wind, solar, biomass, geothermal, and energy storage are now considered mainstream.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Totango
FEBRUARY 23, 2024
What do these four pairs have in common? Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations. A salty spread and a sweet topping form a beloved sandwich.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
FEBRUARY 23, 2024
Partners serve as the lifeblood of Cisco and form an essential part of the backbone that supports thousands of businesses across Europe, the Middle East, and Africa (EMEA).
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
Cisco - Contact Center
FEBRUARY 23, 2024
In an expanded collaboration with Intel, we’re giving partners and customers an exciting opportunity to access three new innovation centers that will serve as test beds for enterprises seeking to e… Read more on Cisco Blogs
VirtualPBX
FEBRUARY 23, 2024
In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Cisco - Contact Center
FEBRUARY 23, 2024
Regulatory concerns around the Broadband, Equity, Access, and Deployment (BEAD) funding program are top of mind for those involved in rural broadband opportunities, and the Build America, Buy America… Read more on Cisco Blogs
Vistio
FEBRUARY 23, 2024
Investing in the emotional well-being of learners can significantly enhance cognitive processes, such as perception, attention, memory, reasoning, and problem-solving, within a business context.
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
Enghouse Interactive
FEBRUARY 23, 2024
Changing customer service needs mean transforming the role of the agent and a strategy that Gartner calls the Connected Rep can help.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
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