Cisco - Contact Center
FEBRUARY 23, 2024
Migrating to Cloud Calling is a priority for many organizations seeking better visibility, flexibility, and functionality with reduced total cost compared to on-premise Calling—without sacrificing t… Read more on Cisco Blogs
Beyond Philosophy
FEBRUARY 23, 2024
Have you ever noticed that spending cash is harder than using a credit card? You are not imagining things. Different payment methods carry varying degrees of discomfort when used. Cash tends to have the most painful impact, followed by checks. Credit cards offer a lesser discomfort than cash or checks. With advancements in payment technologies like contactless cards or smartphone transactions, the potential exists for these methods to generate even less discomfort than traditional credit cards.
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Cisco - Contact Center
FEBRUARY 23, 2024
Renewable energy is a rapidly growing segment of the energy industry. Technologies such as wind, solar, biomass, geothermal, and energy storage are now considered mainstream.
Totango
FEBRUARY 23, 2024
The elusive C-suite is a powerful and exciting place to be. It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 years on average. Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Cisco - Contact Center
FEBRUARY 23, 2024
In an expanded collaboration with Intel, we’re giving partners and customers an exciting opportunity to access three new innovation centers that will serve as test beds for enterprises seeking to e… Read more on Cisco Blogs
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
VirtualPBX
FEBRUARY 23, 2024
In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.
Cisco - Contact Center
FEBRUARY 23, 2024
Regulatory concerns around the Broadband, Equity, Access, and Deployment (BEAD) funding program are top of mind for those involved in rural broadband opportunities, and the Build America, Buy America… Read more on Cisco Blogs
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
Cisco - Contact Center
FEBRUARY 23, 2024
Partners serve as the lifeblood of Cisco and form an essential part of the backbone that supports thousands of businesses across Europe, the Middle East, and Africa (EMEA).
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Concentrix
FEBRUARY 23, 2024
See how a commitment to putting the patient first, with human centered design principles, empowered this healthcare leader’s consolidation.
VirtualPBX
FEBRUARY 23, 2024
In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.
Concentrix
FEBRUARY 23, 2024
Find out how we helped a low-cost legacy airline adopt automated digital tools for better efficiency and improved customer experience (CX).
Vistio
FEBRUARY 23, 2024
Investing in the emotional well-being of learners can significantly enhance cognitive processes, such as perception, attention, memory, reasoning, and problem-solving, within a business context.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Concentrix
FEBRUARY 23, 2024
Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
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