Toister Performance Solutions

MARCH 29, 2025

This plan will help you train employees to effectively manage customer expectations. Service failures are caused by an experience that falls short of expectations. Expectation management helps customers avoid unpleasant surprises. Managing expectations will result in: Fewer complaints Happier customers More repeat business This guide helps you facilitate the Customer Service: Managing Customer Expectations course on LinkedIn Learning.

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Management Education Coaching Best practices 82

Cincom

MARCH 29, 2025

Introduction: Navigating the Sales Maze In sales, speed, and accuracy arent just advantages; theyre expectations. Customers today dont have the patience for drawn-out processes or back-and-forth emails. They want quick, precise quotes and a seamless transition from inquiry to order. However, delivering on that expectation isnt always simple for businesses handling complex products or services.

Sales 40

Sales Finance CRM Upselling 40

Cincom

MARCH 29, 2025

Introduction Jerry, a sales manager at a mid-sized manufacturing company, was on the verge of closing a lucrative deal with a major client. The only thing left? Sending a final quote. But as he scrambled through outdated spreadsheets, manually adjusting pricing and discounts, he realized an errorone that had already been sent to the client. The revised quote took another two days for approvals, and by the time he sent the corrected version, the client had moved on to a competitor who responded f

Finance 40

Finance CRM Sales industry standards 40