HelpCrunch
JANUARY 15, 2024
When you’re building a website, adding some catchy content might not be enough. Think about the most important asset your business has: customers. Every time they land on your website, they’ll have questions to ask. [ … ] The post 11 Best WordPress Live Chat Plugins to Use in 2024 appeared first on The HelpCrunch blog.
ShepHyken
JANUARY 15, 2024
Top Takeaways: Shep’s Comment: Some may not see this as a customer service or CX interview. I beg to differ. This is about the performance of your people. If they are on the frontline, dealing with customers, you want an elite performer, not just a competent performer. I know you will enjoy this episode! Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice.
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MiaRec
JANUARY 15, 2024
You receive hundreds if not thousands of calls every day. But do you know what your customers are calling about? Since the introduction of Voice Analytics in 2021, MiaRec has been at the forefront of using Artificial Intelligence, Large Language Models, and Machine Learning to turn the massive amounts of raw data a contact center produces every day into valuable insights.
Lumoa
JANUARY 15, 2024
When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty? If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
COPC
JANUARY 15, 2024
COPC Inc. has partnered with Centrical to bring you the Improving Contact Center Retention Series, where we explore how organizations can reduce early attrition. This second installment of the series will offer insights into onboarding best practices for new employees. We will focus on the importance of the first 90 days, reasons new hires leave during this period, and tips to increase the likelihood of a new hire becoming a long-time employee.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Concentrix
JANUARY 15, 2024
Explore the business trends in 2024 that are shaping the corporate landscape. Stay ahead by embracing future strategies and innovations.
MiaRec
JANUARY 15, 2024
Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. Building on the incredible strides we've made in the field of AI throughout 2023, the MiaRec team is committed to harnessing its full potential in the year ahead. Our mission remains unchanged: to empower agents and supervisors, enabling them to deliver exceptional customer service.
CSM Magazine
JANUARY 15, 2024
Queue wait times can be a significant frustration for customers and can lead to poor customer experiences, leading to lower sales and revenue. After spending more than half an hour browsing and finding what I wanted to buy, I walked out of the store without making a purchase. Why? The checkout queue was too long. With more than ten people ahead of me, I estimated that I would be in the queue for at least another thirty minutes.
kommunicate
JANUARY 15, 2024
Last Updated on January 15, 2024 Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. Now, you will be able to do the sunshine integration, train the Bot using a variety of Rich Messages and reply to [.] The post Here’s What’s New From January 2024 || Kommunicate Product Updates appeared first on Kommunicate Blog.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
JANUARY 15, 2024
Despite significant progress in lowering smoking rates, about 34 million people in the US smoke cigarettes, which has a severe negative impact on their health. Nearly 500,000 Americans die from illnesses associated with smoking and secondhand smoke exposure each year. Apart from its detrimental impact on health, smoking has an economic cost of over $300 billion annually in the US, which includes over $170 billion in medical expenses and over $150 billion in lost productivity due to smoking.
Cisco - Contact Center
JANUARY 15, 2024
There’s a palpable mix of excitement and caution surrounding this year’s meeting in Davos.
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