JustCall

AUGUST 24, 2024

When it comes to the topic of call centers, people often wonder what they do (and for a good reason). For most people, call centers are a fancier name for a ‘sweatshop’ from the agent’s viewpoint. Others view it as a place where ‘troubleshooters’ come together to solve customer issues. Plus, it is worth mentioning that call centers have become infamous due to long hold time, a confusing IVR menu, and repetitive as well as unhappy outcomes.

Call Center 52

Call Center call center software Self service Telemarketing 52

CSM Magazine

AUGUST 24, 2024

In today’s fast-paced business environment, finding the perfect gift for male colleagues, clients, or employees can be a daunting task. Thankfully, the advent of corporate gifting platforms has revolutionized the way we approach corporate gift-giving, making it as easy as a few clicks. Let’s dive into the top 10 gifts for men, as recommended by AI, that are sure to impress in any corporate setting.

Wireless 52

Wireless Banking Coaching Personalization 52

Amplifai Coaching Category

AUGUST 24, 2024

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

Contact Center 40

Contact Center 40

CSM Magazine

AUGUST 24, 2024

A revealing study from RSM UK shows that more than 20% of UK diners are dodging the optional service charges that appear on their bills. Skyrocketing living costs and disappointments in service standards are leading factors behind customers deciding to skip out on these charges. The topic of tipping in the UK is a hot potato, with many patrons favoring the freedom to tip based on their experience, rather than feeling coerced into paying a predetermined fee.

Customer Service 52

Customer Service 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience