Sat.Aug 24, 2024

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Call Center Function: What Does a Call Center Do?

JustCall

When it comes to the topic of call centers, people often wonder what they do (and for a good reason). For most people, call centers are a fancier name for a ‘sweatshop’ from the agent’s viewpoint. Others view it as a place where ‘troubleshooters’ come together to solve customer issues. Plus, it is worth mentioning that call centers have become infamous due to long hold time, a confusing IVR menu, and repetitive as well as unhappy outcomes.

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To Tip or Not to Tip: Why Diners are Opting Out of Service Charges

CSM Magazine

A revealing study from RSM UK shows that more than 20% of UK diners are dodging the optional service charges that appear on their bills. Skyrocketing living costs and disappointments in service standards are leading factors behind customers deciding to skip out on these charges. The topic of tipping in the UK is a hot potato, with many patrons favoring the freedom to tip based on their experience, rather than feeling coerced into paying a predetermined fee.

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Insights on the Gartner® Hype Cycle™ for Workforce Transformation 2024 | AmplifAI

Amplifai Coaching Category

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

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AI’s Picks: The Ultimate Top 10 Gifts for Men in the Corporate World

CSM Magazine

In today’s fast-paced business environment, finding the perfect gift for male colleagues, clients, or employees can be a daunting task. Thankfully, the advent of corporate gifting platforms has revolutionized the way we approach corporate gift-giving, making it as easy as a few clicks. Let’s dive into the top 10 gifts for men, as recommended by AI, that are sure to impress in any corporate setting.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.