CCNG

JUNE 26, 2024

Imagine arriving at a picturesque resort by a serene lake, eager to explore nature in a canoe. Unfortunately, the resort doesn’t have enough life jackets, even though canoes are available. The difference between a disgruntled customer and a loyal advocate often boils down to how effectively a company anticipates and resolves these types of issues. To consistently win in business today, we have to be proactive.

CCNG 195

CCNG Feedback Employee engagement Consulting 195

Bill Quiseng

JUNE 26, 2024

The “World’s Best” experience is not as “the world” sees it, but as one customer personally FEELS it. Customers pay for their experience. And they seek the best value in their experience for the price you are asking them to pay. So, a person living in Detroit, MI who has a five-figure salary feels the best value isn’t a luxury plane to the Alps, but rather a four-hour drive UpNorth to Boyne Mountain.

Customer Experience 174

Customer Experience Customer Care Personalization Customer Service 174

AWS Machine Learning

JUNE 26, 2024

Capital markets operation teams face numerous challenges throughout the post-trade lifecycle, including delays in trade settlements, booking errors, and inaccurate regulatory reporting. For derivative trades, it’s even more challenging. The timely settlement of derivative trades is an onerous task. This is because trades involve different counterparties and there is a high degree of variation among documents containing commercial terms (such as trade date, value date, and counterparties).

Marketing 88

Marketing APIs Banking Entertainment 88

Cisco - Contact Center

JUNE 26, 2024

AI is changing the way we engage data in industrial operations, and choosing the right model for your desired result is critically important.

Transportation 95

Transportation 95

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Helpware

JUNE 26, 2024

The AI and Big Data Expo Conference, held annually in Santa Clara, California, has become a landmark event in the industry, drawing professionals from diverse sectors to explore the latest advancements in artificial intelligence and big data. This year's conference, which took place on June 05-06, 2024, was the second one I attended, and I was eager to witness the evolution and progress that had occurred since the 2023 edition.

Big data 74

Big data 74

CSM Magazine

JUNE 26, 2024

In the rapidly evolving digital landscape, customer service has emerged as a critical differentiator for businesses striving to stand out in a crowded market. While cost savings have traditionally driven the outsourcing industry, the emphasis is shifting toward enhancing Customer Experience (CX) as the paramount priority. This transformation is particularly evident in the strategic decision to outsource customer service operations to Belize, where PITON-Global is leading the charge by emphasiz

outsourcing 52

outsourcing Customer Service Education Technical Support 52

TCN

JUNE 26, 2024

Making decisions for your contact center without data is like trying to play chess blindfolded – you are making decisions in the dark with a limited understanding of your customer needs and agent performance. However, although the power of contact center data is undeniable, transforming massive amounts of it into actionable insights can be daunting. […] The post From Data to Decisions: How Contact Center Analytics Drive Strategic Planning appeared first on TCN.

Contact Center 52

Contact Center Analytics 52

CSM Magazine

JUNE 26, 2024

The way in which we gamble online has seen many changes in recent years. One of the best innovations has been the arrival of the Live Casinos and the unique customer service experience that live casinos offer players who flock to their sites to let off steam. Customer (or player , in this case) service provision is absolutely essential to creating a frictionless and truly enjoyable UX.

Personalization 52

Personalization Customer Service 52

Calltools

JUNE 26, 2024

Building a leads list is only a small part of converting people into customers. Successful campaigns need carefully curated lists that connect the right lead with the right message at the right time. Call list management strategies can put you on the right track to meet those goals. How can call list management benefit your outbound contact center? Keep reading to learn more.

Management 52

Management Scripts Contact Center Sales 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

CSM Magazine

JUNE 26, 2024

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector. The report highlights a notable increase in activity, with the OCCS handling 1,757 enquiries, a 3% rise compared to the previous year.

Complaint resolution 52

Complaint resolution Education Feedback Management 52

JustCall

JUNE 26, 2024

Ever wondered how your phone shows the name of who’s calling, even if you don’t have their number saved? That’s thanks to something called CNAM, short for Caller Name Delivery. It’s a handy feature that helps you see the name tied to a phone number, making it easier to decide whether to pick up the call or not. Whether you’re a business looking to improve customer interactions or just someone who wants to avoid spam calls, knowing how CNAM works is useful.

Finance 52

Finance Healthcare Accountability Best practices 52

Cisco - Contact Center

JUNE 26, 2024

Learn how to make government services strong and adaptable with our key strategies from Cisco Live 2024 – watch the replay now! Learn how to make government services strong and adaptable with our key strategies from Cisco Live 2024 – watch the replay now!

Government 52

Government 52

Hello Customer

JUNE 26, 2024

As our world becomes increasingly digital, the value of human interaction skyrockets. It's simple economics: scarcity increases value. The rarer genuine human connections become, the more precious they are… But how do we rediscover that human touch in a world dominated by AI and automation? What we’ll cover in this blog: we'll explore why it matters more than ever and how you can seamlessly integrate empathy and technology.

Feedback 52

Feedback Customer Experience Technology Personalization 52

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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

Customer Experience

Concentrix

JUNE 26, 2024

Webinar Unifying Tech to Create Connected CX Journeys July 24 11am AEST In today’s digital age, delivering seamless and connected customer experiences across various touchpoints is critical to an organisation’s success. Join our panel of industry experts as they explore strategies for unifying technology to create cohesive customer journeys that drive satisfaction and loyalty.

Technology 48

Technology Customer Experience 48

Cisco - Contact Center

JUNE 26, 2024

Look back at Cisco Live 2024, and get a wrap up of the event from the Cisco Customer Experience team's perspective.

Customer Experience 52

Customer Experience 52

Concentrix

JUNE 26, 2024

Bolster your defenses with Concentrix CyberProtect, an AI-driven managed security service in partnership with Palo Alto Networks.

Management 48

Management Technology 48

Cisco - Contact Center

JUNE 26, 2024

As AI took center stage at Cisco Live US, we looked at how intelligent Industrial IoT networks are enabling manufacturers to reduce downtime, increase production throughput and equipment effectiveness, while improving networking operations and reducing their total cost of ownership.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

AWS Machine Learning

JUNE 26, 2024

This post is a follow-up to Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets. This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. Financial analysts and research analysts in capital markets distill business insights from financial and non-financial data, such as public filings, earnings call recordings, market research publications, and economic reports, using a variety of tools for data mining.

APIs 97

APIs Engineering Marketing Enterprise 97

Cisco - Contact Center

JUNE 26, 2024

Exploring the Metaverse? Discover its hidden cybersecurity risks and stay protected.

Analytics 52

Analytics 52