CSM Magazine
MAY 31, 2024
In the realm of management theory, few names stand as tall as Lyndall Urwick. His work is particularly renowned for distilling complex organizational behavior into comprehensible principles. Lyndall Urwick (1891–1983) transitioned from being an army officer to a management consultant. In his writings, he integrated concepts from scientific management with classical organization theory.
Beyond Philosophy
MAY 31, 2024
This has been created in partnership with NICE. AI is a significant development in experience management, but many organizations need help with its implementation. While experimenting with AI, like ChatGPT, offers a glimpse of its potential, it’s challenging to understand how AI fits into the broader tech stack and business systems. In today’s episode, Elizabeth Tobey , (Head of Marketing for Digital and AI for NICE ) NICE , an AI platform, shares insights on effectively using AI to enhanc
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AWS Machine Learning
MAY 31, 2024
The General Data Protection Regulation (GDPR) right to be forgotten, also known as the right to erasure, gives individuals the right to request the deletion of their personally identifiable information (PII) data held by organizations. This means that individuals can ask companies to erase their personal data from their systems and from the systems of any third parties with whom the data was shared.
3CLogic
MAY 31, 2024
Voice self-service has been an integral part of contact center initiatives for years. Although the reason for using self-service options varies from use case to use case, the majority of us — customers, employees, and enterprise leaders alike — agree it's a convenient service channel. While the demand for automated service options is seen across all age groups, they’re particularly popular among younger generations.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
MAY 31, 2024
Today, we are excited to announce that the first model in the next generation Falcon 2 family, the Falcon 2 11B foundation model (FM) from Technology Innovation Institute ( TII ), is available through Amazon SageMaker JumpStart to deploy and run inference. Falcon 2 11B is a trained dense decoder model on a 5.5 trillion token dataset and supports multiple languages.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MAY 31, 2024
Genomic language models are a new and exciting field in the application of large language models to challenges in genomics. In this blog post and open source project , we show you how you can pre-train a genomics language model, HyenaDNA , using your genomic data in the AWS Cloud. Here, we use AWS HealthOmics storage as a convenient and cost-effective omic data store and Amazon Sagemaker as a fully managed machine learning (ML) service to train and deploy the model.
24-7 InTouch
MAY 31, 2024
Customer Contact Week (CCW) Las Vegas 2024 is shaping up to be an unmissable event for professionals in the customer contact industry. Scheduled from June 3-6, the convention promises a robust lineup of workshops, keynotes, and interactive sessions designed to address the latest trends and challenges. Here are the key topics we’re paying the most attention to, and why you should be too.
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