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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
This is a guest post by Angela Allred of BrainStorm, Inc. Customer success (CS) and customer education (CE) are both essential to helping customers thrive. Despite their shared goals, these teams often face friction that isn’t fun for either party and makes it harder for them to have real impact. Customer success is on the front lines working directly with customers to ensure they’re getting value from the product.
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