DMG Consulting

MARCH 8, 2024

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. Contact centers have always had an employee attrition problem because it’s a tough, underappreciated, and generally underpaid job. Although the Great Resignation brought the contact center staffing and retention issue to the attention of senior executives, they are losing interest in this challenge now that employ

Contact Center 48

Contact Center Real estate Self service Consulting 48

Beyond Philosophy

MARCH 8, 2024

Have you ever come across the Abilene Paradox? It’s when everyone agrees to do something that no one really wants to do. Jerry B. Harvey coined “The Abilene Paradox” based on a family incident. They ended up driving 50 miles each way across the scorching Texas desert to Abilene for dinner, even though none of them wanted to go. They all thought everyone else wanted to go, so they reluctantly agreed.

Construction 221

Construction Management 221

The Northridge Group

MARCH 8, 2024

Every woman has a story to tell. Some read like a Shakespearian tragedy, some a Nora Jones romcom, while others mirror something more like a Harvard Business Review whitepaper. Whatever the story, there’s lessons to be taken and to be learned. As we celebrate International Women’s Day, we shine a light on four women of The Northridge Group, along with our fearless founder, Therese Fauerbach.

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Cisco - Contact Center

MARCH 8, 2024

Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store!

Technology 90

Technology Management 90

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

CSM Magazine

MARCH 8, 2024

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). Moments earlier, Steve Jobs, the late, great former Apple boss, re-enforced the event’s theme through his opening monologue, claiming ‘the people who are crazy enough to think they can change the world are the ones that do.” And yes, y

Finance 52

Finance Banking Technology Engineering 52

Cisco - Contact Center

MARCH 8, 2024

Data is the new fuel for business growth Data is at the heart of seemingly everything these days, from the smart devices in our homes to the mobile apps we use on the go every day.

Management 84

Management 84

Cisco - Contact Center

MARCH 8, 2024

LinkedIn workforce data shows that women are still significantly underrepresented in the Science Technology Engineering Math (STEM). Despite making up almost half (49.

Engineering 84

Engineering Technology 84

Cisco - Contact Center

MARCH 8, 2024

The Social Impact Partner Spotlight series highlights various Cisco non-profit organization partners that are helping transform the lives of individuals and communities.

64

64

Cisco - Contact Center

MARCH 8, 2024

This year, International Women’s Day and the Oscars are within two days of each other.

Management 61

Management 61

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Cisco - Contact Center

MARCH 8, 2024

Cisco Customer Experience Healthcare Practice helps customers leverage the use of Cisco technology to increase business value, remove burdens and move healthcare forward faster.

Healthcare 45

Healthcare Customer Experience Technology 45