AWS Machine Learning

FEBRUARY 21, 2025

Large language models (LLMs) excel at generating human-like text but face a critical challenge: hallucinationproducing responses that sound convincing but are factually incorrect. While these models are trained on vast amounts of generic data, they often lack the organization-specific context and up-to-date information needed for accurate responses in business settings.

Engineering 123

Engineering APIs Analytics Enterprise 123

Toister Performance Solutions

FEBRUARY 21, 2025

This plan will help you train employees who serve internal customers. An internal customer is anyone you serve inside your own organization. This can include several groups of coworkers: People on your team Your boss People in other departments You can also broaden it to include contractors, vendors, and other third-parties you work closely with to get your job done and ultimately serve your external customers. ( See more here. ) The training plan guides you through the Serving Internal Customer

Coaching 83

Coaching Best practices Feedback Customer Service 83

AWS Machine Learning

FEBRUARY 21, 2025

Providing effective multilingual customer support in global businesses presents significant operational challenges. Through collaboration between AWS and DXC Technology, weve developed a scalable voice-to-voice (V2V) translation prototype that transforms how contact centers handle multi-lingual customer interactions. In this post, we discuss how AWS and DXC used Amazon Connect and other AWS AI services to deliver near real-time V2V translation capabilities.

Engineering 97

Engineering Technical Support Contact Center Feedback 97

OctopusTech

FEBRUARY 21, 2025

A call center for lawyers can be beneficial in so many ways, from converting prospects to customers to offering personalized services. If your law firm struggles to handle calls from potential and existing clients requesting consultations, submitting critical information, booking appointments, and asking urgent questions, you may need to consider outsourcing the services of a call center agency.

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Call Center Interactive Voice Response virtual call center Coaching 62

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

AWS Machine Learning

FEBRUARY 21, 2025

Fine-tuning a pre-trained large language model (LLM) allows users to customize the model to perform better on domain-specific tasks or align more closely with human preferences. It is a continuous process to keep the fine-tuned model accurate and effective in changing environments, to adapt to the data distribution shift ( concept drift ) and prevent performance degradation over time.

Benchmark 90

Benchmark Metrics Engineering Feedback 90

AWS Machine Learning

FEBRUARY 21, 2025

Generative AI is revolutionizing enterprise automation, enabling AI systems to understand context, make decisions, and act independently. Generative AI foundation models (FMs), with their ability to understand context and make decisions, are becoming powerful partners in solving sophisticated business problems. At AWS, were using the power of models in Amazon Bedrock to drive automation of complex processes that have traditionally been challenging to streamline.

APIs 88

APIs Healthcare Consulting Consulting 88

Cincom

FEBRUARY 21, 2025

Why do you think your sales team is unable to close deals? The reason- they are struggling with complex pricing, product configurations and slow approvals. Today, the customers need prompt response. The longer you take to determine the correct offering and get approvals, greater is the risk of losing the deal. This is where a CPQ comes as a savior. It streamlines the sales process by automating pricing, approvals, and accurate quote generation.

Engineering 40

Engineering CRM Analytics Sales 40

AWS Machine Learning

FEBRUARY 21, 2025

Organizations need efficient ways to access and analyze their enterprise data. Amazon Q Business addresses this need as a fully managed generative AI-powered assistant that helps you find information, generate content, and complete tasks using enterprise data. It provides immediate, relevant information while streamlining tasks and accelerating problem-solving.

Enterprise 82

Enterprise Engineering Management Accountability 82

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios. CPQ streamlines these processes, ensuring error-free, customized proposals that enhance efficiency, improve customer satisfaction, and accelerate revenue growth.

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Sales Gamification Finance Best practices 40

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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

AWS Machine Learning

FEBRUARY 21, 2025

This post was written with Dian Xu and Joel Hawkins of Rocket Companies. Rocket Companies is a Detroit-based FinTech company with a mission to Help Everyone Home. With the current housing shortage and affordability concerns, Rocket simplifies the homeownership process through an intuitive and AI-driven experience. This comprehensive framework streamlines every step of the homeownership journey, empowering consumers to search, purchase, and manage home financing effortlessly.

Engineering 75

Engineering Finance Accountability Analytics 75

ChurnZero

FEBRUARY 21, 2025

Should you be charging for customer success? CS strategist and leader Donna Weber says you should. Why not take customer-facing services as seriously as our products? Donna asked in her recent ChurnZero webinar. You can charge for it and turn it into a product. In Donnas experience, charging for CS leads to higher customer engagement , stronger internal investment, and more influence and CS budget , she says, especially in companies where CS is still viewed as a cost center.

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Sales Metrics Marketing Accountability 52

Cincom

FEBRUARY 21, 2025

What is CPQ Consulting? CPQ consulting is a service where an expert assists a business in setting up, configuring, and optimizing CPQ (Configure, Price, Quote) software to meet their specific needs. CPQ software CPQ stands for Configure, Price, Quote , and the software helps businesses quickly create customized product offerings, accurate pricing, and professional quotes for their customers.

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Consulting Consulting Sales CRM 40

Concentrix

FEBRUARY 21, 2025

Enable ad sales teams to become strategic partners with a consultative selling approach, providing value beyond simply selling ad space.

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Consulting Consulting Advertising Sales 62

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Momentum Telecom

FEBRUARY 21, 2025

Microsoft Teams has become a critical communication tool for businesses of all sizes. While it excels at collaboration, many organizations still dont consider Teams a full-blown contact center solution. But thats quickly changing with solutions like Luware Nimbus. Luware Nimbus is built natively into Microsoft Teams, transforming the platform into a fully functional contact center with real-time reporting, CRM integrations, and AI-powered automation.

contact center solutions 59

contact center solutions Contact Center CRM Chatbots 59

Momentum Telecom

FEBRUARY 21, 2025

Microsoft Teams has become the collaboration hub for countless businesses, offering powerful tools for communication and productivity. But that isnt always enough, especially for organizations that depend on high-touch customer interactions, time-sensitive communications, or operational efficiency. These organizations often need deeper insights and real-time visibility into their phone calls, agent performance, and other KPIs.

Analytics 52

Analytics contact center solutions Wait times Contact Center 52