21 effective conflict management strategies in the contact center
Callminer
DECEMBER 15, 2024
Sun.Dec 15, 2024
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5 tips to lay the groundwork for a successful migration to Teams Phone – Segment 1
Momentum Telecom
DECEMBER 15, 2024
Changing to a new collaboration solution may seem impossible at first. But it doesnt have to be. Migrating to Microsoft Teams Phone is more than a simple technology upgrade it’s a transformation that can redefine how organizations communicate and collaborate. With its seamless integration into the Microsoft 365 ecosystem, Teams Phone offers businesses the tools to empower users, improve efficiency, and modernize workflows.
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6 critical stages that can make or break your Teams Phone migration – Segment 2
Momentum Telecom
DECEMBER 15, 2024
Its no secret that Teams has become the industry leader in UCaaS, with more than 320 million users in 2024. Thats probably got you thinking of switching to a Microsoft Teams Phone system. Great choice! But before going all-in its important to understand migrating to Microsoft Teams Phone is a strategic journey that requires thoughtful planning, collaboration, and adaptability.
3 free tools for streamlining your Teams Phone migration journey – Segment 3
Momentum Telecom
DECEMBER 15, 2024
No one wants to see their next big IT project fail. Even the best solutions can fall short if no effort is made to understand the real needs of the people using the platform every day. What steps can you take to streamline the migration process? Teams Phone migration expert Matt Carlson joined us for Episode 78: Free Tools & Guides, sharing expert tips to simplify any migration.
The Contact Center Manager’s Guide to AI
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
3 important lessons learned from real-world Teams deployments – Segment 4
Momentum Telecom
DECEMBER 15, 2024
Whats the secret to a successful Teams Phone deployment? This isnt an easy question to answer. Unless that is youre Teams Phone expert Matt Carlson. Matt rejoined us for Episode 79: Immediate Benefits, the Why, and Lessons Learned, where he covered important lessons hes learned from the field. In this episode, Matt unpacks: Post-migration wins and what the immediate benefits look like The real reasons why businesses make the shift Key lessons hes learned from three large-scale deployments Post-
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