Sun.Dec 15, 2024

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21 effective conflict management strategies in the contact center

Callminer

Conflict management is a critical skill in any high-pressure environment, and contact centers are no exception. Read this blog for top tips and effective strategies.

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5 tips to lay the groundwork for a successful migration to Teams Phone – Segment 1

Momentum Telecom

Changing to a new collaboration solution may seem impossible at first. But it doesnt have to be. Migrating to Microsoft Teams Phone is more than a simple technology upgrade it’s a transformation that can redefine how organizations communicate and collaborate. With its seamless integration into the Microsoft 365 ecosystem, Teams Phone offers businesses the tools to empower users, improve efficiency, and modernize workflows.

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6 critical stages that can make or break your Teams Phone migration – Segment 2

Momentum Telecom

Its no secret that Teams has become the industry leader in UCaaS, with more than 320 million users in 2024. Thats probably got you thinking of switching to a Microsoft Teams Phone system. Great choice! But before going all-in its important to understand migrating to Microsoft Teams Phone is a strategic journey that requires thoughtful planning, collaboration, and adaptability.

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3 free tools for streamlining your Teams Phone migration journey – Segment 3

Momentum Telecom

No one wants to see their next big IT project fail. Even the best solutions can fall short if no effort is made to understand the real needs of the people using the platform every day. What steps can you take to streamline the migration process? Teams Phone migration expert Matt Carlson joined us for Episode 78: Free Tools & Guides, sharing expert tips to simplify any migration.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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3 important lessons learned from real-world Teams deployments – Segment 4

Momentum Telecom

Whats the secret to a successful Teams Phone deployment? This isnt an easy question to answer. Unless that is youre Teams Phone expert Matt Carlson. Matt rejoined us for Episode 79: Immediate Benefits, the Why, and Lessons Learned, where he covered important lessons hes learned from the field. In this episode, Matt unpacks: Post-migration wins and what the immediate benefits look like The real reasons why businesses make the shift Key lessons hes learned from three large-scale deployments Post-

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