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This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What role do loyalty programs play in enhancing customer engagement? How can companies leverage loyalty programs to generate additional revenue? Can loyalty programs drive repeat business without sacrificing the quality of customer experience? How can technology help create a seamless customer experience within a loyalty program?
Evaluating large language models (LLMs) is crucial as LLM-based systems become increasingly powerful and relevant in our society. Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. Furthermore, evaluation processes are important not only for LLMs, but are becoming essential for assessing prompt template quality, input data quality, and ultimately, the entire application stack.
Some very popular business sayings are potentially detrimental to your organization. I recently wrote an article in my weekly Forbes.com column titled The Five Business Myths You Cant Believe. It met with plenty of positive feedback, so Im going to share those five myths with you, plus five more. Ive written full articles about some of these topics in the past.
When contact center solutions and customer relationship management platforms were first introduced to the market, they served distinctly different purposes. Contact centers handled calls and interactions, while CRM systems managed customer records and ticketing/cases/incidents. Over time, CRM and CCaaS solutions have evolved to increasingly encroach into each other's spaces, resulting in overlapping features and functionalities.
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
In production generative AI applications, responsiveness is just as important as the intelligence behind the model. Whether its customer service teams handling time-sensitive inquiries or developers needing instant code suggestions, every second of delay, known as latency, can have a significant impact. As businesses increasingly use large language models (LLMs) for these critical tasks and processes, they face a fundamental challenge: how to maintain the quick, responsive performance users expe
Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue. Here’s how to use AI customer insights to drive meaningful growth in your business.
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Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue. Here’s how to use AI customer insights to drive meaningful growth in your business.
In a landscape flooded with AI vendors, picking the right partner isnt just importantits essential for survival. AI is evolving at lightning speed, and the vendors that drive value now will separate the industry leaders from the laggards. But heres the truth: Most AI projects fail because companies bet on technology, not results. The difference? The right AI partner focuses on outcomesdeploying quickly, iterating often, and proving value at every step.
Working in customer-facing roles usually demands a high level of emotional intelligence. It doesn’t matter which sector you fall under. Whether you are managing complaints, addressing GGBET slot games issues, or offering support, emotional intelligence is a great skill. This is because it helps to display patience, empathy, and understanding despite the situation being taxing.
With the advancement of the contact center industry, benchmarks continue to shift and challenge businesses to meet higher customer expectations while maintaining efficiency. Whether you’re measuring agent performance or overall customer satisfaction, staying aligned with modern standards is key to success. In 2025, achieving the right benchmarks means understanding the metrics that matter, tracking them effectively, and striving for continuous improvement.
Companies vested in customer success turn to education as a way to engage their audience. By sharing their expertise, they empower customers to make the most of their purchase, maximizing results and minimizing regrets. Imagine buying something and knowing exactly how to get the most out of it. That’s what its all about empowering customers with the know-how to get the full benefit of their purchase, every time.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Cairo (Jan. 28, 2025) Today, Dr. Mostafa Madbouly, the Egyptian Prime Minister, witnessed the signing ceremony of a Memorandum of Understanding (MoU) between the Information Technology Industry Development Agency (ITIDA) and global technology and services leader Concentrix. The event was attended by Dr. Amr Talaat, Minister of Communications and Information Technology, and Mr.
Indeed outsourcing is among the most well-kept secrets of effective management of costs in a business entity. The biggest benefit is that you dont need to recruit specific specialists for your staff but rather invite certain employees to complete certain tasks. The use of external contractors can free the main participants in the project and the manager, and outsourcing helps to concentrate on the competitive advantages.
Voice of the Customer (VoC) has long been a cornerstone of customer experience (CX) strategies. Traditionally, organizations have relied on surveys to capture insights about customer perceptions, satisfaction, and expectations. These surveys are versatile, cost-effective, and provide structured feedback that can be used to gauge specific metrics.
Registering and logging into a personal account on a gaming site are important steps for every new member. To start your journey, you just need to follow a few simple steps. The process of creating an account at CandyLand Casino login is fast enough and requires little effort. Once registered, you will have access to a wide range of entertainment options, as well as opportunities to receive various promotions and bonuses.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
HoduSoft Gears Up for IT EXPO 2025: The Premier Tech Gathering Get ready for IT EXPO 2025! HoduSoft is delighted to announce its presence at IT EXPO 2025, the ultimate tech gathering of the year. The event is set to take place from 11th to 13th February 2025 in Fort Lauderdale, Florida , bringing together innovators, business leaders, and tech enthusiasts from around the globe.
Businesses need customer feedback collection to thrive in a competitive market. Everyone thinks they are collecting and acting on customer feedback, yet 80% of US companies failed to increase customer satisfaction since 2010. And customer retention rates are plunging. So, despite what many companies think, they are not actually collecting meaningful feedback.
Access to a wide range of entertainment options is becoming increasingly popular among Australians thanks to modern online platforms. The Spinfever Australia gaming site combines a variety of features with a user-friendly interface that adapts to the needs of users. Here you can find both classic variants and novelties that meet high quality standards.
Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. The contact center landscape has rapidly evolved, offering a broad range of advanced features designed to improve service quality, streamline operations, and drive customer satisfaction.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Africa is the talk of the call center community, and the region is well positioned as the next high growth market for business process outsourcing (BPO).
In 2025, customer experience (CX) will remain at the heart of successful businesses, with digital engagement leading the charge. As technology evolves and customer expectations continue to rise, staying ahead of the trends is critical. Here are the top digital CX trends to watch in 2025: 1. Hyper-Personalization at Scale Personalization has been a key driver of customer satisfaction for years, but 2025 will see the rise of hyper-personalization powered by artificial intelligence (AI) and machine
Traditional WAN architectures cant keep up with modern business where digital agility is everything. The never-ending increase in demand for real-time applications, distributed workforces, and cloud-first strategies has exposed the limitations of conventional networks. Ballooning costs, lack of flexibility, and delays are all too common. Any business looking to stay competitive needs a digital-first approach something that provides the agility needed to support rapid decision-making in any env
Join us in preserving ancient trees and fighting deforestation. Read about our partnership with Archangel Ancient Tree Archive to restore vital redwoods and sequoias. The post Planting for the future: Reviving ancient redwoods with Archangel appeared first on AnswerConnect Blog.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Generative AI and large language models (LLMs) are revolutionizing organizations across diverse sectors to enhance customer experience, which traditionally would take years to make progress. Every organization has data stored in data stores, either on premises or in cloud providers. You can embrace generative AI and enhance customer experience by converting your existing data into an index on which generative AI can search.
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