Helpware
JULY 9, 2024
Customer support plays a decisive role in business growth. Why do companies outsource customer service, then? If it truly is such a meaningful component of the business success equation, shouldn't brands handle customer service with their own hands? The answer is more simple than it seems.
ChurnZero
JULY 9, 2024
Last month, Jared Orr made three strong recommendations, from a CSM’s perspective, for customer success leaders looking to help their CSMs succeed. I wanted to complement his suggestions with three of my own, written from the perspective of a VP of customer success. In both cases, we’re addressing the findings of the 2024 CSM Confidential Report , which reveals that while CSMs are generally happy, motivated, and dedicated in their roles, the majority are struggling with heavy workloads and goals
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AnswerConnect
JULY 9, 2024
The customer journey is rarely easy. But with these tips, you can master the four stages of the sales cycle, streamline sales and boost your bottom line. The post How to master the 4 stages of the sales cycle and maximize profits. appeared first on AnswerConnect Blog.
Cisco - Contact Center
JULY 9, 2024
AI without security poses significant risks, including data compromise and manipulation. Cisco encourages partners to prioritize security by design, transparency, and continuous monitoring to ensure AI's safe and effective integration into our lives.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
AWS Machine Learning
JULY 9, 2024
As generative artificial intelligence (AI) inference becomes increasingly critical for businesses, customers are seeking ways to scale their generative AI operations or integrate generative AI models into existing workflows. Model optimization has emerged as a crucial step, allowing organizations to balance cost-effectiveness and responsiveness, improving productivity.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
BlueOcean
JULY 9, 2024
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the current era of disruption is changing everything about all our relationships. The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. Read on to discover the three principles of brand loyalty in a world where disruptions continue to shift our buying behaviors (and one interesting exception to the rul
Interactions
JULY 9, 2024
How to assess your organization’s ability to fully harness the power of an IVA Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.
Cisco - Contact Center
JULY 9, 2024
Beate's Cisco journey began with an internship in Australia, introducing her to a world of career opportunities, and a consulting engineer role in her home of Norway.
Interactions
JULY 9, 2024
How to assess your organization’s ability to fully harness the power of an IVA Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AnswerConnect
JULY 9, 2024
The customer journey is rarely easy. But with these tips, you can master the four stages of the sales cycle, streamline sales and boost your bottom line. The post How to master the 4 stages of the sales cycle and maximize profits appeared first on AnswerConnect Blog.
FluentStream
JULY 9, 2024
Delivering outstanding customer experience is critical to an organization’s success. It influences satisfaction and loyalty, fosters trust and retention, and can result in the most effective form of marketing—word-of-mouth recommendations. As a business phone services provider offering technology that can. Read More The post FluentStream’s Customer Success Managers: Maximizing Value and Enhancing the Customer Experience appeared first on FluentStream.
Acquire BPO
JULY 9, 2024
It was, undoubtedly, a fantastic evening at the recent Kick-Off Party at our Dominican Republic site—a perfect way to set the stage for an incredible year ahead. With a thrilling “Hard Rock” theme, the event was filled with energy, excitement, and a strong sense of camaraderie, creating a vibrant atmosphere that will inspire us throughout 2024.
CSM Magazine
JULY 9, 2024
Home Group transforms contact centre operations with Business Systems Ltd, achieving rapid ROI and significant efficiency gains. Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and social care, has partnered with Business Systems Ltd , an industry expert in digital communications solutions, to help transform its contact centre operations.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Acquire BPO
JULY 9, 2024
It was, undoubtedly, a fantastic evening at the recent Kick-Off Party at our Dominican Republic site—a perfect way to set the stage for an incredible year ahead. With a thrilling “Hard Rock” theme, the event was filled with energy, excitement, and a strong sense of camaraderie, creating a vibrant atmosphere that will inspire us throughout 2024.
NobelBiz
JULY 9, 2024
What is a Telemarketing Call Center ? A lead generation call center is a specialized contact center dedicated to identifying and cultivating potential customers for a business. These centers use strategic communication techniques to create interest in a company’s products or services, nurturing potential clients into valuable leads. The goal is to streamline the sales process by ensuring that sales teams have a steady pipeline of qualified prospects.
Concentrix
JULY 9, 2024
Win a pair of Beats Solo Buds! July 18, 2024 Thanks for registering! Please check your inbox for your confirmation.
AWS Machine Learning
JULY 9, 2024
Anthropic Claude 3.5 Sonnet currently ranks at the top of S&P AI Benchmarks by Kensho , which assesses large language models (LLMs) for finance and business. Kensho is the AI Innovation Hub for S&P Global. Using Amazon Bedrock , Kensho was able to quickly run Anthropic Claude 3.5 Sonnet through a challenging suite of business and financial tasks.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
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