Vistio
JUNE 17, 2024
The landscape of employee training is undergoing a significant transformation. Traditional one-size-fits-all approaches are giving way to personalized learning experiences powered by Artificial Intelligence (AI). This integration of AI promises a future where training is not just effective, but also engaging and adaptable, leading to a more skilled and satisfied workforce.
ShepHyken
JUNE 17, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much
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TechSee
JUNE 17, 2024
Today visuals are revolutionizing customer service and customer experience. There’s a lot of truth in the old saying “a picture is worth a thousand words” – because, as we wrote about in our previous blog post on this topic, visuals really do transform everything. Whether you’re trying to troubleshoot a smart thermostat or set up a new coffee machine, visual communications and visual guidance make the process easier, simpler and faster.
Cisco - Contact Center
JUNE 17, 2024
For three years now, we have been sowing seeds of innovation, inclusion, and inspiration to help Black leaders prepare to thrive in the AI era. We are committed to co-innovating with HBCUs to create lasting change, and building an inclusive future for all.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
MiaRec
JUNE 17, 2024
Are you struggling with inefficiencies that lead to long call times, missed information, and frustrated customers? Are your agents overwhelmed with the sheer volume of calls and the complexity of data they need to capture accurately? If so, you are not alone. At MiaRec, we have helped hundreds of contact centers, including many at large insurance companies, leverage AI to enhance efficiency and improve customer satisfaction.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Concentrix
JUNE 17, 2024
AI Assist empowers users of our leading VOC platform to be data investigators. See how insights are unlocked unlike ever before in this video.
Cisco - Contact Center
JUNE 17, 2024
Traditional workload security tools often fail to provide metrics tailored to the distinct needs of SecOps, Network Administrators, or CxOs.
Zappix
JUNE 17, 2024
Burlington, MA ( BusinessWire )- Zappix , a leading AI-Powered Digital Engagement Platform provider, has partnered with ComApp , one of the major Italian CX System Integrators, to deliver an innovative solution for a major utilities company in Europe. The implementation of this service automates the reporting process for public lighting outages, including traffic lights and street lights, across Italy.
CSM Magazine
JUNE 17, 2024
Zenarate has been named Disruptive Technology of the Year at this year’s CCW Excellence Awards. The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Concentrix
JUNE 17, 2024
Learn how we transformed a retail client’s loyalty program by creating seamless, cross-functional member experiences with innovative service blueprints.
CSM Magazine
JUNE 17, 2024
Interesting stats revealed by the UK Customer Satisfaction Index show that as of January 2024, overall customer satisfaction across the thirteen industries they track was down by 1.7 points to 76.0 – lower than it had been during the recent global health challenges. Many companies are wondering how they can improve their customer services and keep standards as high as possible.
AWS Machine Learning
JUNE 17, 2024
This post is co-written with Shamik Ray, Srivyshnav K S, Jagmohan Dhiman and Soumya Kundu from Twilio. Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales and marketing to growth and customer service, and many more engagement use cases in a flexib
CSM Magazine
JUNE 17, 2024
Zingly.ai Founders: (L to R) John D’Amour, Gaurav Passi and Piotrek Chojnowski Ex-Avaya, Five9, Glia, and Talkdesk industry leaders have joined forces to revolutionize customer experience (CX) with the launch of Zingly , a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting c
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
NobelBiz
JUNE 17, 2024
What is a BPO Call Center ? A Business Process Outsourcing (BPO) call center is a third-party service provider that manages call center operations for other businesses. These call centers handle a variety of tasks, such as customer support, order processing, and telemarketing. By outsourcing these functions to a BPO provider, businesses can concentrate on their core activities while leveraging the BPO’s expertise and efficiency.
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