AWS Machine Learning
FEBRUARY 28, 2025
This post was written by Claudiu Bota, Oleg Yurchenko, and Vladyslav Melnyk of AWS Partner Automat-it. As organizations adopt AI and machine learning (ML), theyre using these technologies to improve processes and enhance products. AI use cases include video analytics, market predictions, fraud detection, and natural language processing, all relying on models that analyze data efficiently.
CSM Magazine
FEBRUARY 28, 2025
Financial fraud is on the rise, impacting organizations across the globe and costing billions of dollars each year. From cybercriminals breaching payment systems to internal bad actors manipulating data for personal gain, the array of threats facing financial institutions has become both widespread and increasingly sophisticated. Beyond the immediate financial losses, fraud also inflicts serious reputational damageundermining customer trust and incurring the scrutiny of regulators.
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AWS Machine Learning
FEBRUARY 28, 2025
AWS DeepRacer League 2024 Championship finalists at re:Invent 2024 The AWS DeepRacer League is the worlds first global autonomous racing league powered by machine learning (ML). Over the past 6 years, a diverse community of over 560,000 builders from more than 150 countries worldwide have participated in the League to learn ML fundamentals hands-on through the fun of friendly autonomous racing.
Calabrio
FEBRUARY 28, 2025
Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. And with the help of voice analytics solutions, call centers can leverage AI to turn the voice of the customer into a source of valuable insights. What is voice analytics?
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
ChurnZero
FEBRUARY 28, 2025
This is a guest post by Jan Young,founder of Jan Young CX and StepUpXChange. You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. I have spent over 20 years studying and working in the trenches of the membership economy, both with B2B and B2C organizations. There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) by size and stage (startup, closely h
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Outsource Consultants
FEBRUARY 28, 2025
Manila’s call centers have become a powerhouse in the customer service industry. This vibrant city offers a unique blend of cost-effective solutions and high-quality service delivery. At Outsource Consultants, we’ve seen firsthand how Manila’s large pool of English-speaking talent and advanced technological capabilities can transform businesses’ customer experience strategies.
VirtualPBX
FEBRUARY 28, 2025
“Laissez les bons temps rouler.” That’s right, let the good times roll this Mardi Gras. As a business showcasing Mardi Gras deals and specials, this is a perfect opportunity to customize your business communications with some Fat Tuesday flair. Let’s cover some ways to get your business up and “jazzy” this year. Mardi Gras Greetings Set the tone for your company and personalize your Mardi Gras messaging by customizing your company’s greetings.
Unymira
FEBRUARY 28, 2025
The FinOps Foundation's annual State of FinOps Report reveals teams are expanding beyond traditional cloud management. Optimization still leads, but governance is rising.
AWS Machine Learning
FEBRUARY 28, 2025
Amazon Q Business is a fully managed, generative AIpowered assistant that empowers enterprises to unlock the full potential of their data and organizational knowledge. With Amazon Q Business, you can quickly access answers to questions, generate summaries and content, and complete tasks by using the expertise and information stored across various data sources and enterprise systems within your organization.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Global Response
FEBRUARY 28, 2025
Read Time: 17 minutes Table of Contents Introduction What is scalability? How does outsourcing affect your business operations and success? This article explains how call center outsourcing helps companies scale operations to ease workloads and strengthen bottom lines. Key takeaways Scalability is essential for business growth: Scalability allows businesses to adapt to market fluctuations, managing resource allocation to maintain customer service quality during growth or slow periods.
AWS Machine Learning
FEBRUARY 28, 2025
Organizations across many industries are harnessing the power of foundation models (FMs) and large language models (LLMs) to build generative AI applications to deliver new customer experiences, boost employee productivity, and drive innovation. Amazon Bedrock , a fully managed service that offers a choice of high-performing FMs from leading AI companies, provides the easiest way to build and scale generative AI applications with FMs.
VirtualPBX
FEBRUARY 28, 2025
“Laissez les bons temps rouler.” That’s right, let the good times roll this Mardi Gras. As a business showcasing Mardi Gras deals and specials, this is a perfect opportunity to customize your business communications with some Fat Tuesday flair. Let’s cover some ways to get your business up and “jazzy” this year. Mardi Gras Greetings Set the tone for your company and personalize your Mardi Gras messaging by customizing your company’s greetings.
24-7 InTouch
FEBRUARY 28, 2025
The need for smooth, inclusive communication in customer service has never been greater as businesses scale both locally and internationally. This has led to global contact center agents frequently having to interact with customers from various linguistic and cultural backgrounds, introducing unique challenges, especially around accents. In these interactions, accents can sometimes hinder clear understanding, leading to potential frustration for both customers and agents.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
AnswerConnect
FEBRUARY 28, 2025
Discover the top small business events in 2025 to boost growth, network with industry leaders, and gain insights to take your business to the next level. Explore must-attend conferences and expos across the U.S. The post Small business events you need to know about in 2025 appeared first on AnswerConnect Blog.
CSM Magazine
FEBRUARY 28, 2025
Navigating the aftermath of a truck accident can feel overwhelming. Amidst physical recovery, emotional distress, and financial burdens, pursuing legal action might seem daunting. However, enlisting the expertise of a truck accident attorney can significantly ease this process. Understanding what such a legal professional requires to construct a robust case can empower individuals seeking justice and compensation.
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