ShepHyken

DECEMBER 31, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can business use customer feedback to improve the customer experience? How do you leverage customer reviews? What is the best approach to respond to a negative customer review? How can consumer feedback improve a company’s products or services?

Feedback 236

Feedback Customer Service Service level Marketing 236

Injixo

DECEMBER 31, 2024

Efficient and effective workforce management (WFM) is a challenge for every organization. In the contact center, the challenge is even greater: Volatile contact volumes , fluctuating availability of staff and unplanned events add extra layers of complexity that make contact center workforce management more difficult - and more interesting.

Contact Center 52

Contact Center contact center workforce Management 52

ShepHyken

DECEMBER 31, 2024

This week, Im tackling the answers to 10 more of the 20 questions I answered last week. (Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Are you ready? Lets go! What would the title of your CX superhero alter ego be? Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences.

Customer Experience 241

Customer Experience Coaching Metrics Customer Support 241

Concentrix

DECEMBER 31, 2024

Explore the new auto buyers expectations and the tech innovations redefining customer experiences in the connected vehicle landscape.

Customer Experience 48

Customer Experience Automotive 48

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Contact Center