This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
If your ultimate goal is to enhance the customer experience while fostering business growth, here are 25 practical tips to help you deliver consistently excellent customer service. Understanding What Great Customer Service Means Before exploring actionable strategies, its essential to understand what great customer service looks like. Its not just about smiling at your customers or apologizing when something goes wrong.
Artificial intelligence (AI) has transitioned from a conceptual idea to a central component in healthcare strategy. A recent article that I was reading from Becker’s Hospital Review highlights several key trends that 66 healthcare leaders are prioritizing in 2025. [link] These trends reflect AIs growing role in optimizing clinical workflows, improving patient navigation, and streamlining operational efficiencies.
Despite the important contributions they make, many customer service managers experience a nagging, internal doubt known as imposter syndrome. Its the feeling that you’re not as capable as others perceive you to be, and that its only a matter of time before you’re exposed as an imposter. If this sounds familiar, you’re not alone. Studies suggest that as much as 70% of the workforce has experienced imposter syndrome at some point in their career.
You dont build a world-class contact center by accident. You train your agents, refine your playbooks, and invest in technology to optimize customer interactions. But theres a quiet bottleneck thats holding your team back, and its not in the front office. Its buried in the workflows most leaders overlook: The back office. The back office doesnt create great customer interactions.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The online casino industry is booming, and theres some good reasons why. More people than ever are playing casino games online, with the number of users expected to amount to 129.5 million users by 2029. With casinos looking to provide players with better experiences from the UI of their applications to the range of games and more, theres lots that companies from other industries can glean and use to benefit their own businesses.
The days of waiting in line for the fax machine are long gone. In many cases, its been replaced by instant messaging, emails, cloud sharing, and other communication channels. However, faxing remains a vital method for secure and compliant communication for industries like healthcare, finance, and government. Finding a reputable provider that can deliver a seamless, integrated faxing experience is important today.
Sign up to get articles personalized to your interests!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
The days of waiting in line for the fax machine are long gone. In many cases, its been replaced by instant messaging, emails, cloud sharing, and other communication channels. However, faxing remains a vital method for secure and compliant communication for industries like healthcare, finance, and government. Finding a reputable provider that can deliver a seamless, integrated faxing experience is important today.
With blockchain technology transforming digital services, Solana is emerging as a new infrastructure for supporting scalable and fast services. While blockchain has consistently been growing, Solana price analysis shows throughout time; its the practical use of this blockchain that aids customer service managers the most. As the need for efficiency, data transparency, and secure interactions continues to rise, Solanas service architecture offers plausible options for modern service industries.
Healthcare is modernizing fast, with high expectations to deliver a safe, seamless, and positive patient experience. Theres a lot of pressure to ensure patient privacy, maintain regulatory compliance, and process time-sensitive information as quickly as possible. However, many of these processes rely on traditional faxing. But traditional methods of faxing often create more problems than they solve.
Whether you’re working with a small team or managing a global operation, having the right customer service software can make or break your ability to meet customer expectations. With an overwhelming array of options available for free and paid platforms, it can be hard to find the right fit for your business. To save you time, weve compiled a list of the 25 best customer service software tools you should consider in 2025 , broken down into free and paid options that cater to specific needs
Sarah Kiley is chief sales officer at ChurnZero. When customer success starts reporting into the CRO, its not just a reporting changeits a strategic shift. Most CROs come up through sales, where success is measured by speed and outcomes. But owning the full customer lifecycle demands a new operating modelone built on trust, value, and long-term growth.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
ebook download How to future-proof your contact center for next-level customer engagement in Microsoft Teams With expectations higher than ever, organizations still relying on outdated phone systems face significant challenges: long wait times, disconnected workflows, and costly infrastructure maintenance. This short ebook explores why contact centers are moving to cloud-native solutions, how Teams Operator Connect simplifies voice communications, and what steps you can take to make your transit
When a crisis hitsnatural disaster, public emergency, or sudden service disruptionMexicos call centers dont just react. They lead. At Outsource Consultants, weve seen it firsthand: call centers in Mexico consistently rise to the occasion with agility, empathy, and tech-forward thinking. Their ability to keep customers informed, calm, and supported during high-pressure situations has set a global standard for outsourced CX.
Amazon Bedrock Guardrails announces the general availability of image content filters, enabling you to moderate both image and text content in your generative AI applications. Previously limited to text-only filtering, this enhancement now provides comprehensive content moderation across both modalities. This new capability removes the heavy lifting required to build your own image safeguards or spend cycles on manual content moderation that can be error-prone and tedious.
A Shopify development agency helps you to customize and optimize your Shopify store. They usually offer services such as store setup and custom theme design. The company can also develop apps for your business and help your online store thrive. When looking for a good Shopify development agency, you may consider factors such as pricing and the range of services offered.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
We organize all of the trending information in your field so you don't have to. Join 34,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
52 
Let's personalize your content