ShepHyken
FEBRUARY 23, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. B2B Customer Service: 5 Proven Strategies to Drive Success by Foundever (Foundever) What sets leading B2B (business-to-business) brands apart?
Cincom
FEBRUARY 23, 2025
IT is most effective as your partner , least effective as your adversary and mostly inflexible when ignored. Ever since the PC crept into organizations and into the hands of end-users, the roles of IT and the user community have been complicated by the need for IT to maintain leadership in terms of strategy and mission fulfillment while the end-users thirst for functionality and value delivered through the desktop, mobile devices, cloud and application software was too often sated by unsponsored
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