TechSee

NOVEMBER 4, 2024

In the realm of customer experience (CX), the fusion of visual technologies and artificial intelligence (AI) has given rise to a transformative force: Visual AI. But what exactly is it, and how does it redefine the way businesses interact with their customers? Let’s explore its capabilities and its profound impact on CX operations. What is Visual AI Visual AI , also known as computer vision, is a subfield of artificial intelligence that enables computers to interpret and understand the vis

Telecommunications 109

Telecommunications Personalization Customer Experience Technology 109

Cisco - Contact Center

NOVEMBER 4, 2024

Celebrate the winners of Cisco's 7th Global Partner Innovation Challenge: Partnering for Purpose, showcasing impactful solutions in climate change, digital inclusion, and more. Discover their innovations and our shared commitment to a brighter future.

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Lumoa

NOVEMBER 4, 2024

content Lumoa Product News for October 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Introducing Netigate EX! We spoke recently about how Netigate CX can help you capture the entire feedback lifecycle, and now we can do the same for your Employee Experience data: Automated Survey creation and distribution Report and analysis on Employee

B2B 78

B2B Feedback Surveys Engineering 78

Cisco - Contact Center

NOVEMBER 4, 2024

Celebrate Cisco Partner Summit 2024 and discover the new Cisco 360 Partner Program. Enhance profitability with expanded incentives and drive customer value together in the AI era.

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Management 52

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

CSM Magazine

NOVEMBER 4, 2024

In today’s digital world, cybersecurity isn’t just an IT responsibility; it’s everyone’s responsibility. Yet, the reality is that employees, whether by accident or lack of awareness, are often the biggest security risks within a company. As cyber threats become more sophisticated, promoting employee cybersecurity awareness training isn’t just beneficial—it’s essential.

Gamification 52

Gamification Finance Personalization Accountability 52

CSM Magazine

NOVEMBER 4, 2024

Vietnam has swiftly become a global tech hub, with web development services standing out as a cornerstone of this transformation. The country’s strong talent pool, cost-effective solutions, and dedication to quality have made it an attractive destination for businesses seeking top-tier web development services. Whether you’re a startup or a large enterprise, selecting the right development partner can make or break your project.

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outsourcing Finance Enterprise Healthcare 52

24-7 InTouch

NOVEMBER 4, 2024

In today’s customer support industry, companies face many challenges, including seasonality, that demand strategic adaptation. With this comes the intricacies of providing multilingual support on an international scale. As companies increasingly expand their global footprint, the need for effective communication in customers’ preferred languages becomes paramount.

Customer Support 52

Customer Support Technology Customer centricity Customer retention 52

CSM Magazine

NOVEMBER 4, 2024

GW Casino attracts the attention of Aussie users by providing a comfortable environment to access gambling amusement. New customers receive GW Casino no deposit bonus , which allows you to evaluate the site’s features without the need to make a deposit. Such a feature makes the site attractive for beginners, allowing you to first try the functions and familiarize yourself with the main offers.

Entertainment 52

Entertainment Accountability Banking Technology 52

SoliCall

NOVEMBER 4, 2024

In this post we will review the main reasons why your suppliers might disregard your privacy, how it can be avoided and lastly we will review steps to identify suppliers that do prioritize your privacy. Main reasons for suppliers to disregard your privacy Profit Motives : Some suppliers may prioritize profit over privacy, opting to sell or share data for revenue generation.

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Feedback Marketing Call Center 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

CSM Magazine

NOVEMBER 4, 2024

Today, in this globalized world, businesses of any size want to expand their reach and exploit new markets beyond borders. Being able to communicate well with customers in your customers’ mother tongues is a very important element of success in chances of entering and competing successfully in an international market. Translating one’s product information and customer service into various languages, especially languages ​​spoken by their customers, has the advantage of alleviating la

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Customer Experience APIs Advertising Marketing 52

Concentrix

NOVEMBER 4, 2024

Future-ready your Customer Care with Agentforce and AI Register Now December 11, 2024 4:00pm EST Join us as we explore how AI and Agentforce are transforming customer care while enjoying a holiday cocktail mixology experience.

Customer Care 48

Customer Care 48

Help Scout

NOVEMBER 4, 2024

Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today.

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Feedback 45

Concentrix

NOVEMBER 4, 2024

Future proof your patient and customer experiences withNext-Gen Customer Care Register Now December 12, 2024 4:00pm EST Join us to explore the business value of Next-Gen Customer Care while enjoying a holiday cocktail mixology experience.

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CRM Customer Care Customer Experience 48

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Cisco - Contact Center

NOVEMBER 4, 2024

The Middle East region is quickly emerging as a new, dynamic player in the world of cybersecurity regulations.

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