Beyond Philosophy

JULY 26, 2024

Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.

Advertising 221

Advertising Customer Experience Construction Marketing 221

Cisco - Contact Center

JULY 26, 2024

Your industrial network directly impacts operational efficiency, security, long-term costs, and the ability to leverage future technologies.

Technology 98

Technology 98

Ambs Call Center

JULY 26, 2024

Discover 9 effective ways to reduce employee absenteeism in the workplace, from improving communication to implementing a call-off hotline. Learn more now!

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89

Abby Connect

JULY 26, 2024

In today’s fast-paced business world, efficiency is key. One tool that many companies are turning to for enhanced productivity and cost savings is a call handling service like Abby Connect. The right call handling service for your business can streamline operations and significantly impact your bottom line.

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52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Ann Michaels and Associates

JULY 26, 2024

Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.

Customer centricity 52

Customer centricity Journey mapping Feedback Metrics 52

Concentrix

JULY 26, 2024

Dreamforce 2024 The Connected Car: One Connected Ecosystem Join us at the Harlequin as your Dreamforce Headquarters all day Tuesday September 17th < Back REGISTER FOR UPCOMING SESSION (Breakfast and beverages will be served) September 17 8:30am to 9:30am PST When contact centers lack access to complete customer data, it leads to frustration and confusion […]

Contact Center 48

Contact Center 48