Fri.Jul 26, 2024

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Unleash the Amazing Power of Mental Models to Decode Customer Behavior: Master Class Part 8: Unlocking the Psychology of Customer Experience

Beyond Philosophy

Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.

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9 Ways to Reduce Employee Absenteeism in Your Workplace

Ambs Call Center

Discover 9 effective ways to reduce employee absenteeism in the workplace, from improving communication to implementing a call-off hotline. Learn more now!

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Your industrial network is not a commodity: it is strategic to your success

Cisco - Contact Center

Your industrial network directly impacts operational efficiency, security, long-term costs, and the ability to leverage future technologies.

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6 Ways a Call Handling Service Saves You Time and Money

Abby Connect

In today’s fast-paced business world, efficiency is key. One tool that many companies are turning to for enhanced productivity and cost savings is a call handling service like Abby Connect. The right call handling service for your business can streamline operations and significantly impact your bottom line.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Boost Customer Loyalty with These 10 Techniques

Ann Michaels and Associates

Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.