Helpware

DECEMBER 28, 2023

Success and progress in business and employee development are never about remaining static or clinging to comfort zones. True growth lies in our ability to embrace new approaches and change, even when it's difficult or discomforting. It's about recognizing that innovations and shifts in any area are not obstacles but opportunities. By accepting, adapting to, and using these changes, we open ourselves to new possibilities and can do better even with less effort.

Management 82

Management 82

Beyond Philosophy

DECEMBER 28, 2023

This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead ( alexmead@sky.com ) recently to talk about it, and I wanted to share what we discussed here with all of you, too. One thing I appreciate about Mead is how his opinions make me think. For example, I asked him about the short-term implications of AI, meaning in the next one to five years.

Airlines 221

Airlines Self service Call Center Personalization 221

Back Office Centers

DECEMBER 28, 2023

In the fiercely competitive corporate environment of today, executives are always searching for novel approaches to increase productivity. Business executives seeking to optimize their company’s operations have no shortage of options, whether it’s through cost-cutting measures or utilizing emerging technology to automate labor-intensive activities.

outsourcing 40

outsourcing Finance Real estate Accountability 40