Sun.Aug 25, 2024

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Top 5 Customer Service & CX Articles for Week of August 26, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience.

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What Is Buridan’s Ass and How Does It Impact Customer Service Management?

CSM Magazine

Buridan’s Ass is a philosophical paradox illustrating a donkey placed at exactly the same distance between food and water, unable to choose and ultimately dying of hunger and thirst. Named after 14th-century philosopher Jean Buridan, the paradox critiques moral determinism, suggesting the inability to make a rational choice between equally desirable options.