ChurnZero

AUGUST 15, 2024

This is a guest post by Josh Schachter, founder and CEO of UpdateAI. As a post-sales leader, my role hinges on increasing revenues from existing customers. One of the most effective ways to achieve this is to leverage AI for customer retention by using it to understand customer trends and mitigate churn risks. In this blog post, I’ll walk you through how AI tools like UpdateAI, along with others, can be used to enhance customer retention by identifying, investigating, and acting on key tr

Customer retention 52

Customer retention Management Accountability Analytics 52

Beyond Philosophy

AUGUST 15, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Organizations must constantly answer an interesting question: how much friction is good for their experience? It might seem like the answer will always be “none at all,” but it isn’t. Today, let’s talk about friction in Customer Experiences and when it is—and isn’t—bad.

Real estate 195

Real estate Healthcare Customer emotions Education 195

AWS Machine Learning

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. You can now provide contextual information from your private data sources that can be used to create rich, contextual, conversational experiences.

Chatbots 112

Chatbots Banking APIs Enterprise 112

VirtualPBX

AUGUST 15, 2024

As part of our newest product, Contact Center, we recently released a powerful Call Tagging feature. As avid users of our own products and services, our Marketing and Sales teams were quick to jump on the opportunity to improve their processes and reports with Sales call tags. Call Tagging has the ability to deliver significant gains for businesses, like: Improved Call Organization : Tags help categorize and label calls based on various criteria (e.g., inquiry type, department, urgency).

Sales 101

Sales Marketing Contact Center Customer Service 101

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Ambs Call Center

AUGUST 15, 2024

Is managing property maintenance requests and tenant inquiries becoming overwhelming? If you're looking for a more efficient way to handle the day-to-day challenges of property management, you're in the right place.

Call Center 85

Call Center Management Real estate 85

Cisco - Contact Center

AUGUST 15, 2024

Cisco’s advanced AI features help SMBs boost productivity, enhance security, and optimize hybrid work, leading to smarter workplaces and a competitive edge in the digital world.

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Outsource Consultants

AUGUST 15, 2024

What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough conversations. That’s why we’ve created the ‘BPO Health Check’ series – a deep dive into the real issues clients and BPOs face. We’ll be pulling back the curtain on those often-avoided topics, bringing you candid conversations, expert insights, and practical advice.

outsourcing 67

outsourcing Business Process Outsourcing Average Handle Time Construction 67

Cisco - Contact Center

AUGUST 15, 2024

Universities need advanced security architectures for effective incident response. Discover how XDR solutions enhance visibility and resilience in complex tech landscapes.

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Outsource Consultants

AUGUST 15, 2024

What is the ‘Tough Talk’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough conversations. That’s why we’ve created the ‘Tough Talk (Track)’ series – a deep dive into the real issues clients and BPOs face. We’ll be pulling back the curtain on those often-avoided topics, bringing you candid conversations, expert insights, and practical advice.

outsourcing 67

outsourcing Business Process Outsourcing Average Handle Time Construction 67

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

IdeasUnlimited

AUGUST 15, 2024

The real estate industry faces unique challenges that require efficient management and prompt communication. This is where virtual assistant real estate services come into play. These services have revolutionized the way real estate professionals manage their workload, ensuring tasks are handled promptly and effectively. By leveraging the skills of a real estate assistant, businesses can significantly enhance their operational efficiency and client satisfaction.

Real estate 59

Real estate Consulting Consulting Management 59

Cisco - Contact Center

AUGUST 15, 2024

Discover how adopting IoT and networking technologies can transform educational institutions into healthier, more sustainable, and safer environments, enhancing both operations and community engagement.

Education 59

Education Technology 59

Momentum Telecom

AUGUST 15, 2024

Download our datasheet to learn more about Microsoft Teams Phone Make Microsoft Teams your hub for business communication We’ll help you combine enhanced communication features, PSTN connectivity, and artificial intelligence into a unified experience within Microsoft Teams. Our connection to the Microsoft network and long-standing integration with Teams make us uniquely suited as a provider.

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Zappix

AUGUST 15, 2024

In healthcare, digital engagement tools have become essential for improving patient experiences and optimizing operational efficiency. Beyond enhancing patient outcomes, these tools have a significant impact on healthcare budgets, driving cost savings and fostering financial sustainability. Let’s explore how digital engagement is reshaping financial management in healthcare. 1.

Healthcare 52

Healthcare Self service Education Analytics 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

Abby Connect

AUGUST 15, 2024

A phone answering service is a great way to scale your business and free up needed time for your employees. But how do you select the best phone answering service out there? Abby Connect has been in the business of answering professional phone calls for 20 years.

Answering services 52

Answering services Management 52

IdeasUnlimited

AUGUST 15, 2024

The landscape of technical assistance is rapidly evolving due to advancements in technology and changing business needs. Traditional in-house support teams are increasingly supplemented or replaced by technical virtual assistants. These skilled professionals work remotely to provide specialized technical support , making them a crucial asset for modern businesses.

Technical Support 52

Technical Support Technology Management 52

Momentum Telecom

AUGUST 15, 2024

Download our datasheet to learn more about Microsoft Teams Phone Make Microsoft Teams your hub for business communication We’ll help you combine enhanced communication features, PSTN connectivity, and artificial intelligence into a unified experience within Microsoft Teams. Our connection to the Microsoft network and long-standing integration with Teams make us uniquely suited as a provider.

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CSM Magazine

AUGUST 15, 2024

Attractive, well-designed images will get more engagement and interest in the content, whether a personal Instagram account, Facebook business page, or corporate website. A well-prepared image will catch your eye, elicit positive emotions, and prompt action—buying a product, registering for an event, or simply signing up for updates. But how to make your photo stand out among those millions of others?

Accountability 52

Accountability Personalization 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Hodusoft

AUGUST 15, 2024

Employee Attrition : Types, Reasons, Effects, and Strategies to Control What comes to your mind when you read the term “employee attrition?” Big Quit? The Great Resignation? Mass Layoffs? Quite Quitting? Recession? Even though, in the last few years, employee attrition has become a huge concern for many organizations, particularly the ones in the call and contact center industry, it hasn’t always had a negative connotation.

Contact center software 59

Contact center software Contact Center Call Center Surveys 59

AWS Machine Learning

AUGUST 15, 2024

Amazon SageMaker Canvas now empowers enterprises to harness the full potential of their data by enabling support of petabyte-scale datasets. Starting today, you can interactively prepare large datasets, create end-to-end data flows, and invoke automated machine learning (AutoML) experiments on petabytes of data—a substantial leap from the previous 5 GB limit.

Enterprise 109

Enterprise Metrics Analytics Big data 109