ChurnZero

AUGUST 15, 2024

This is a guest post by Josh Schachter, founder and CEO of UpdateAI. As a post-sales leader, my role hinges on increasing revenues from existing customers. One of the most effective ways to achieve this is to leverage AI for customer retention by using it to understand customer trends and mitigate churn risks. In this blog post, I’ll walk you through how AI tools like UpdateAI, along with others, can be used to enhance customer retention by identifying, investigating, and acting on key tr

Customer retention 52

Customer retention Management Accountability Analytics 52

Beyond Philosophy

AUGUST 15, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Organizations must constantly answer an interesting question: how much friction is good for their experience? It might seem like the answer will always be “none at all,” but it isn’t. Today, let’s talk about friction in Customer Experiences and when it is—and isn’t—bad.

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Real estate Healthcare Customer emotions Education 195

AWS Machine Learning

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. You can now provide contextual information from your private data sources that can be used to create rich, contextual, conversational experiences.

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Chatbots Banking APIs Enterprise 127

Cisco - Contact Center

AUGUST 15, 2024

Cisco’s advanced AI features help SMBs boost productivity, enhance security, and optimize hybrid work, leading to smarter workplaces and a competitive edge in the digital world.

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Joe Rawlinson

AUGUST 15, 2024

How can you make your business even more successful than it is? That’s a good question, and one that we think you should be answering as often as you can. If you want to have any hope of taking your business further that it’s current state, you must have the ambition to do so. If you don’t, then there is no way that you are ever going to see the higher levels of success, and that would be a shame.

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Management 78

VirtualPBX

AUGUST 15, 2024

As part of our newest product, Contact Center, we recently released a powerful Call Tagging feature. As avid users of our own products and services, our Marketing and Sales teams were quick to jump on the opportunity to improve their processes and reports with Sales call tags. Call Tagging has the ability to deliver significant gains for businesses, like: Improved Call Organization : Tags help categorize and label calls based on various criteria (e.g., inquiry type, department, urgency).

Sales 101

Sales Marketing Contact Center Customer Service 101

Cisco - Contact Center

AUGUST 15, 2024

Universities need advanced security architectures for effective incident response. Discover how XDR solutions enhance visibility and resilience in complex tech landscapes.

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Outsource Consultants

AUGUST 15, 2024

What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough conversations. That’s why we’ve created the ‘BPO Health Check’ series – a deep dive into the real issues clients and BPOs face. We’ll be pulling back the curtain on those often-avoided topics, bringing you candid conversations, expert insights, and practical advice.

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outsourcing Business Process Outsourcing Average Handle Time Construction 67

IdeasUnlimited

AUGUST 15, 2024

The real estate industry faces unique challenges that require efficient management and prompt communication. This is where virtual assistant real estate services come into play. These services have revolutionized the way real estate professionals manage their workload, ensuring tasks are handled promptly and effectively. By leveraging the skills of a real estate assistant, businesses can significantly enhance their operational efficiency and client satisfaction.

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Real estate Consulting Consulting Management 59

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Outsource Consultants

AUGUST 15, 2024

What is the ‘Tough Talk’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough conversations. That’s why we’ve created the ‘Tough Talk (Track)’ series – a deep dive into the real issues clients and BPOs face. We’ll be pulling back the curtain on those often-avoided topics, bringing you candid conversations, expert insights, and practical advice.

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outsourcing Business Process Outsourcing Average Handle Time Construction 67

Cisco - Contact Center

AUGUST 15, 2024

Discover how adopting IoT and networking technologies can transform educational institutions into healthier, more sustainable, and safer environments, enhancing both operations and community engagement.

Education 59

Education Technology 59

Momentum Telecom

AUGUST 15, 2024

Download our datasheet to learn more about Microsoft Teams Phone Make Microsoft Teams your hub for business communication We’ll help you combine enhanced communication features, PSTN connectivity, and artificial intelligence into a unified experience within Microsoft Teams. Our connection to the Microsoft network and long-standing integration with Teams make us uniquely suited as a provider.

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Zappix

AUGUST 15, 2024

In healthcare, digital engagement tools have become essential for improving patient experiences and optimizing operational efficiency. Beyond enhancing patient outcomes, these tools have a significant impact on healthcare budgets, driving cost savings and fostering financial sustainability. Let’s explore how digital engagement is reshaping financial management in healthcare. 1.

Healthcare 52

Healthcare Self service Education Analytics 52

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Abby Connect

AUGUST 15, 2024

A phone answering service is a great way to scale your business and free up needed time for your employees. But how do you select the best phone answering service out there? Abby Connect has been in the business of answering professional phone calls for 20 years.

Answering services 52

Answering services Management 52

IdeasUnlimited

AUGUST 15, 2024

The landscape of technical assistance is rapidly evolving due to advancements in technology and changing business needs. Traditional in-house support teams are increasingly supplemented or replaced by technical virtual assistants. These skilled professionals work remotely to provide specialized technical support , making them a crucial asset for modern businesses.

Technical Support 52

Technical Support Technology Management 52

Momentum Telecom

AUGUST 15, 2024

Download our datasheet to learn more about Microsoft Teams Phone Make Microsoft Teams your hub for business communication We’ll help you combine enhanced communication features, PSTN connectivity, and artificial intelligence into a unified experience within Microsoft Teams. Our connection to the Microsoft network and long-standing integration with Teams make us uniquely suited as a provider.

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CSM Magazine

AUGUST 15, 2024

Attractive, well-designed images will get more engagement and interest in the content, whether a personal Instagram account, Facebook business page, or corporate website. A well-prepared image will catch your eye, elicit positive emotions, and prompt action—buying a product, registering for an event, or simply signing up for updates. But how to make your photo stand out among those millions of others?

Accountability 52

Accountability Personalization 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

Hodusoft

AUGUST 15, 2024

Employee Attrition : Types, Reasons, Effects, and Strategies to Control What comes to your mind when you read the term “employee attrition?” Big Quit? The Great Resignation? Mass Layoffs? Quite Quitting? Recession? Even though, in the last few years, employee attrition has become a huge concern for many organizations, particularly the ones in the call and contact center industry, it hasn’t always had a negative connotation.

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Contact center software Contact Center Call Center Surveys 59

AWS Machine Learning

AUGUST 15, 2024

Amazon SageMaker Canvas now empowers enterprises to harness the full potential of their data by enabling support of petabyte-scale datasets. Starting today, you can interactively prepare large datasets, create end-to-end data flows, and invoke automated machine learning (AutoML) experiments on petabytes of data—a substantial leap from the previous 5 GB limit.

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