Thu.Dec 26, 2024

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Building Trust & Transparency with AI-Powered CX: A Product Manager’s Perspective

Win the Customer

In today’s rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. From chatbots and virtual assistants to personalized recommendations and predictive maintenance, AI is revolutionizing customer experience (CX). However, the successful implementation of AI-powered CX hinges on one critical factor: building and maintaining trust with customers.

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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”? You know it’s the abbreviation for Business Process Outsourcing. Apart from that what else? The term may conjure up the image of an office space with lots of computer systems that are fitted with IP-based telephony systems where agents handle huge volumes of incoming and outgoing calls.

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Evolving From Siloed Cybersecurity Tools to a Unified Solution

Concentrix

Are siloed cybersecurity tools a thing of the past? Discover how an AI-driven unified solution fights cyber threats with greater efficiency.

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Optimizing costs of generative AI applications on AWS

AWS Machine Learning

The report The economic potential of generative AI: The next productivity frontier , published by McKinsey & Company, estimates that generative AI could add an equivalent of $2.6 trillion to $4.4 trillion in value to the global economy. The largest value will be added across four areas: customer operations, marketing and sales, software engineering, and R&D.

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Turn Your Contact Center Into a Profit Machine with AI

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.