TCN
JANUARY 24, 2024
Picture this: you’re coaching a basketball team, and they’re playing their state championship game. There. The post How Can I Implement Ongoing Training with My Agents? appeared first on TCN.
AWS Machine Learning
JANUARY 24, 2024
Generative AI solutions have the potential to transform businesses by boosting productivity and improving customer experiences, and using large language models (LLMs) with these solutions has become increasingly popular. Building proofs of concept is relatively straightforward because cutting-edge foundation models are available from specialized providers through a simple API call.
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Cisco - Contact Center
JANUARY 24, 2024
When Cisco U. was released for general availability last year, we quickly realized we had developed an experience that was built around the user. But more than that, Cisco U.
Lumoa
JANUARY 24, 2024
Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. I remember spending over 40 minutes trying to get change for a €20 bill in Paris until a kind stranger finally understood what I was asking for. After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback!
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Cisco - Contact Center
JANUARY 24, 2024
In an era where technology permeates every aspect of our lives, ensuring a secure digital future for future generations has become a key concern.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Outsource Consultants
JANUARY 24, 2024
The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing hotspots are evolving. To stay ahead of the curve, it’s important to understand the key trends shaping the BPO landscape. That’s why Outsource Consultants has put together a sneak peek into just some of the regional trends highlighted in our 2024 BPO Market Trends and Pricing eBook.
Cisco - Contact Center
JANUARY 24, 2024
January 24 is the International Day of Education , celebrating what the United Nations describes as a “fundamental human right” and “the bedrock of societies, economies, and every person’s potenti… Read more on Cisco Blogs
3CLogic
JANUARY 24, 2024
When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? Or is the opposite true? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 in 2022 — dissatisfaction and frequent complaints from customers are rising.
Help Scout
JANUARY 24, 2024
Explore the use of AI in ecommerce, understand future trends, and learn how to successfully leverage artificial intelligence to enhance your online business.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
JANUARY 24, 2024
The Social Impact Partner Spotlight series is a new series highlighting various Cisco non-profit organization partners that are helping transform the lives of individuals and communities.
DMG Consulting
JANUARY 24, 2024
Most departments in contact centers do not have flexibility because of the nature of customer service. The post How can contact centers reduce shrinkage? appeared first on DMG Consulting.
OctopusTech
JANUARY 24, 2024
In the busy world of 2024, virtual assistants play a bigger role than before, appearing in a wide range of industries, including healthcare and real estate. As companies depend more and more on these virtual assistants to help with operations, it’s important to know what virtual assistants are, how they work, and how much they charge. The goal of this blog is to clarify the complexities surrounding virtual assistants, including their uses and the variables that will affect their price in 2
Cisco - Contact Center
JANUARY 24, 2024
In cybersecurity, professionals from all backgrounds come together to protect sensitive data and share their knowledge.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
CSM Magazine
JANUARY 24, 2024
No matter what business you have, you’re going to need some form of customer service. It’s the only way to ensure that your customers are getting the assistance they need. This is particularly true when we think about the iGaming industry. There are so many different people who enjoy iGaming, and not all of them are going to have the same knowledge.
Cisco - Contact Center
JANUARY 24, 2024
With the seventh Circular Electronics Day upon us, we are reminded to consider our use of electronic products, noting how keeping them around longer and recirculating components can help benefit the… Read more on Cisco Blogs
Hodusoft
JANUARY 24, 2024
Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important. Both incoming and outgoing banking calls have evolved into strategic points of contact where personalized experiences are created by fusing technology and human interaction.
Cisco - Contact Center
JANUARY 24, 2024
Application performance monitoring (APM) remains a key pillar of any observability strategy.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
Abby Connect
JANUARY 24, 2024
You may not love the phone call. But people call your business for a reason. They’re customers. Potential customers. Partners. Vendors. They have something to say. Do you have someone answering? Equally important, do you have someone answering when you’re not there?
CSM Magazine
JANUARY 24, 2024
In web development, Drupal is defined as one of the most powerful and versatile platforms for creating websites and web applications. In this article we’ll look at vital aspects of Drupal development, focusing on website development consulting and the benefits of a headless frontend. Web development consulting: the essence and importance Web development consulting is not just a service.
Cisco - Contact Center
JANUARY 24, 2024
Are you ready to dive deeper into Cisco IOS-XE programmability, automation, and telemetry? Then join us at Cisco Live EMEA in Amsterdam February 5 – 9, 2023! We have some amazing sessions for you.
Zappix
JANUARY 24, 2024
In the dynamic customer service landscape, businesses constantly seek innovative solutions to connect with their customers seamlessly. One such groundbreaking approach is digital outreach, which encompasses targeted text messages, emails, and automated robocalls orchestrated by automated workflows. The post Revolutionizing Customer Service: The Impact of Digital Outreach on Call Centers appeared first on Zappix.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Cisco - Contact Center
JANUARY 24, 2024
The National Retail Federation (NRF) just hosted its 2024 show at the Jacob K. Javits Convention Center in New York City over the MLK long weekend.
Calltools
JANUARY 24, 2024
All business people know that your company must focus on customer service to thrive. Consumers expect you to offer excellent products and services delivered with ease. You undoubtedly spend significant time and money to achieve these goals. However, your company can always grow in this marketing area. Improving your customer experience ultimately helps build brand loyalty and influences new customers to continue patronizing your company.
Cisco - Contact Center
JANUARY 24, 2024
Let’s jump into the future together! The event is all about our customers and partners.
Kapta Customer Success
JANUARY 24, 2024
Is your company doing more with less? This puts account management teams under duress. They are tasked with protecting and growing your most valuable customers while their portfolios expand, and their teams shrink. This leaves account managers overloaded with more to do than is effectively possible. The result is often increased customer churn, diminished renewals, reduced upsells and cross-sells, and a drop in revenue.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Connecting the Dots
JANUARY 24, 2024
More than ever, American consumers want revenge against companies taking advantage of them Watchdog: Customers complain of bad experiences, and here are the words they use when complaining. All right. I get it. You’re angry and want revenge against the company that did you wrong. The Watchdog, based on the 19 years that I’ve been writing this column , has seen through anecdotal evidence that every year the plight of the U.S. consumer gets worse.
Connecting the Dots
JANUARY 24, 2024
More than ever, American consumers want revenge against companies taking advantage of them Watchdog: Customers complain of bad experiences, and here are the words they use when complaining. All right. I get it. You’re angry and want revenge against the company that did you wrong. The Watchdog, based on the 19 years that I’ve been writing this column , has seen through anecdotal evidence that every year the plight of the U.S. consumer gets worse.
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