CSM Magazine
JANUARY 2, 2025
For customer service professionals, saying no isnt always easy. After all, we’ve been conditioned to prioritize the customers needs and create a positive experience. The reality is, there are situations where you have no choice but to decline a customers request. The challenge lies in finding the right way to say noone that satisfies the business’s policies while maintaining the customers trust and respect.
Win the Customer
JANUARY 2, 2025
The rise of AI is fundamentally transforming the customer experience (CX). From chatbots and personalized recommendations to predictive maintenance and proactive support, AI is empowering businesses to understand and serve their customers in unprecedented ways. This rapid evolution necessitates a significant shift in the role of the product manager.
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CSM Magazine
JANUARY 2, 2025
When was the last time you felt truly heard in a conversation? That moment of connection isnt just niceits powerful. In customer support, empathy works the same way. Its not just about solving issues; its about understanding the person behind them. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates.
Avoxi
JANUARY 2, 2025
Call Center Quality Assurance: The Ultimate Guide (2025) Call center quality assurance (QA) is more than just a set of proceduresits the backbone of customer interactions. Not only is a strong QA process essential for maximizing operational efficiency, it's also crucial for building trust and enhancing customer satisfaction. But you can't ensure every interaction aligns… The post Call Center Quality Assurance: The Ultimate Guide (2025) appeared first on AVOXI.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
JANUARY 2, 2025
When was the last time you felt truly heard in a conversation? That moment of connection isnt just niceits powerful. In customer support, empathy works the same way. Its not just about solving issues; its about understanding the person behind them. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
JANUARY 2, 2025
The Transformative Power of Discovery Phase If you are new to mobile app development, the biggest challenge is creating apps that can stand out and beat the millions of other mobile apps in the market. How can your app stand the test of time and join the ranks of Instagram, TikTok, Snapchat, and many more? The discovery phase is your key to success and the first crucial step that lays the foundation for your mobile application development.
Balto
JANUARY 2, 2025
Call center productivity is the engine of successful call center operations, driven by the efficiency and performance of each call center agent. For managers striving to improve call center performance, the goal isnt just to handle more incoming callsits about creating a seamless experience for both call center agents and customers. From optimizing call center agent performance metrics to empowering call center managers, this guide breaks down how to achieve operational excellence while keeping
CSM Magazine
JANUARY 2, 2025
For small law practices, staying competitive often means finding smarter ways to manage time and resources. Legal technology is stepping in to bridge that gap. From automating routine tasks to improving how firms communicate with clients, these tools are designed to boost efficiency and simplify operations. They dont just save timethey help lawyers focus on what really matters: delivering better outcomes for their clients.
CSM Magazine
JANUARY 2, 2025
As we enter 2025, the exposure to digital screens is at its peak, making it as essential as ever to take care of our precious eyes. In todays digital age, the growing dependency on digital devices, such as laptops, smartphones, smart TVs and tablets, has badly affected the health of the eyes, especially working professionals. There is no doubt that technology has brought incredible convenience and efficiency into our lives, but the challenges it has tagged along should not be overlooked either.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
CSM Magazine
JANUARY 2, 2025
Ethereum is still a relative newcomer to the trading world, but it has nonetheless succeeded in drawing a lot of attention from investors, who are adding ETH coins to their portfolios in increasing numbers as a result of its ability to maintain their value over long periods of time. There are still many who feel like they wouldnt fare well in this environment as a result of the complex technology that goes into supporting the transactions, but you definitely dont need a degree in computer scienc
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