CSM Magazine
JANUARY 2, 2025
For customer service professionals, saying no isnt always easy. After all, we’ve been conditioned to prioritize the customers needs and create a positive experience. The reality is, there are situations where you have no choice but to decline a customers request. The challenge lies in finding the right way to say noone that satisfies the business’s policies while maintaining the customers trust and respect.
Win the Customer
JANUARY 2, 2025
The rise of AI is fundamentally transforming the customer experience (CX). From chatbots and personalized recommendations to predictive maintenance and proactive support, AI is empowering businesses to understand and serve their customers in unprecedented ways. This rapid evolution necessitates a significant shift in the role of the product manager.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JANUARY 2, 2025
When was the last time you felt truly heard in a conversation? That moment of connection isnt just niceits powerful. In customer support, empathy works the same way. Its not just about solving issues; its about understanding the person behind them. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates.
CSM Magazine
JANUARY 2, 2025
When was the last time you felt truly heard in a conversation? That moment of connection isnt just niceits powerful. In customer support, empathy works the same way. Its not just about solving issues; its about understanding the person behind them. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
CSM Magazine
JANUARY 2, 2025
The Transformative Power of Discovery Phase If you are new to mobile app development, the biggest challenge is creating apps that can stand out and beat the millions of other mobile apps in the market. How can your app stand the test of time and join the ranks of Instagram, TikTok, Snapchat, and many more? The discovery phase is your key to success and the first crucial step that lays the foundation for your mobile application development.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
JANUARY 2, 2025
For small law practices, staying competitive often means finding smarter ways to manage time and resources. Legal technology is stepping in to bridge that gap. From automating routine tasks to improving how firms communicate with clients, these tools are designed to boost efficiency and simplify operations. They dont just save timethey help lawyers focus on what really matters: delivering better outcomes for their clients.
CSM Magazine
JANUARY 2, 2025
Ethereum is still a relative newcomer to the trading world, but it has nonetheless succeeded in drawing a lot of attention from investors, who are adding ETH coins to their portfolios in increasing numbers as a result of its ability to maintain their value over long periods of time. There are still many who feel like they wouldnt fare well in this environment as a result of the complex technology that goes into supporting the transactions, but you definitely dont need a degree in computer scienc
Expert insights. Personalized for you.
52 
Let's personalize your content