NobelBiz
OCTOBER 1, 2024
The new face of customer support is changing rapidly, and right at the center of that evolution is Artificial Intelligence. Generative AI is increasingly proving a key differentiator in businesses for speedier, more personalized, and effective customer service. This is much more powerful than old chatbots because it can comprehend, generate, and learn from natural language information due to NLP and LLMs.
ShepHyken
OCTOBER 1, 2024
If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizations should recognize the employees who create the experience that gets customers to say, “I’ll be back.
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Lumoa
OCTOBER 1, 2024
content Lumoa Product News for August 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other
ShepHyken
OCTOBER 1, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI transforming both employee and customer experiences? Can AI be utilized effectively in smaller companies with limited budgets? How does AI improve efficiency and productivity for customer service teams? What is the impact of AI on employee retention?
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Cisco - Contact Center
OCTOBER 1, 2024
Passwords are a problem and it’s hard to make a good one. So what can you do? Make them long, make them random, and maybe use a password manager.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 1, 2024
Amazon Monitron , the Amazon Web Services (AWS) machine learning (ML) service for industrial equipment condition monitoring, will no longer be available to new customers effective October 31, 2024. Existing customers of Amazon Monitron will be able to purchase devices and use the service as normal. We will continue to sell devices until July 2025 and will honor the 5-year device warranty, including service support.
C3Centricity
OCTOBER 1, 2024
Inspiration for Customer Experience (CX) excellence can come from the most unexpected places. As business leaders, we know that keeping an open mind and learning from every occurrence is crucial to improving our own practices. Recently, I had an eye-opening experience that reinforced this lesson in a way I hadn’t anticipated. After the holiday season, I found myself grappling with severe lower back pain, which escalated into a medical ordeal that spanned hospital stays, emergency surgeries, and
AWS Machine Learning
OCTOBER 1, 2024
Over the last 18 months, AWS has announced more than twice as many machine learning (ML) and generative artificial intelligence (AI) features into general availability than the other major cloud providers combined. This accelerated innovation is enabling organizations of all sizes, from disruptive AI startups like Hugging Face, AI21 Labs, and Articul8 AI to industry leaders such as NASDAQ and United Airlines, to unlock the transformative potential of generative AI.
Cisco - Contact Center
OCTOBER 1, 2024
Review a few of the latest customer and partner success stories as part of CX Day!
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Kapta Customer Success
OCTOBER 1, 2024
The Role of Strategic Leadership in Driving Growth and Success Strategic leadership in account management is pivotal for ensuring sustained success and growth. It involves the ability to anticipate and navigate market trends, seize emerging opportunities, and proactively align account strategies accordingly. A strong strategic vision enables leaders to steer their teams towards achieving long-term objectives while maintaining a competitive edge.
VirtualPBX
OCTOBER 1, 2024
With our October feature release, VirtualPBX is thrilled to unveil the latest set of features designed to elevate your business communications by enhancing efficiency, customer satisfaction, and security. Whether you’re managing emergencies, optimizing call center operations, or streamlining team communication, these new features have you covered. Call Notifications AirDial AirDial plays a critical role in emergency communications, providing connectivity for everything from security panels to el
Zappix
OCTOBER 1, 2024
Patient expectations are constantly changing. Patients now demand convenience, personalization, and quick access to healthcare services, prompting providers to rethink how they engage with patients. This is where digital patient engagement comes in. Digital patient engagement refers to the use of technology—such as mobile apps, web-based portals, SMS, emails, and automated systems—to communicate with, support, and engage patients across their care journey.
ChurnZero
OCTOBER 1, 2024
From creating instant emails to summarizing customer accounts in seconds, AI is a dream tool for CSMs. Is it just as powerful for a customer success operations leader? As it turns out, using AI for customer success operations by leveraging its research and analytical capabilities can yield equally impressive results. ChurnZero’s You Mon Tsang says that while AI’s speed and “wow” factor are impressive, its real value in SaaS comes from applying it to existing workflows to solve ambitious ch
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
FluentStream
OCTOBER 1, 2024
Imagine if the tools you rely on daily could seamlessly integrate, making tedious tasks more efficient. While large enterprises have enjoyed the benefits of communication platform integrations for years, small and midsized businesses (SMBs) have been limited, facing high costs for. Read More The post 5 Benefits of Integrating Your UCaaS Platform with CRM Systems appeared first on FluentStream.
Cisco - Contact Center
OCTOBER 1, 2024
On October 8th, Cisco will unveil a reimagined Cisco Marketing Velocity Central (MVC) platform, offering partners an enhanced, user-friendly experience. Join us for the live unveiling to see the new features.
Unymira
OCTOBER 1, 2024
Reaching customers efficiently and personally is more important today than ever. Pegasystems is one company that understands this need. With its Pega Customer Service and Pega Digital Messaging products, this software company delivers innovative solutions. These tools help companies create a seamless customer experience across multiple channels, boosting both satisfaction and efficiency.
Cisco - Contact Center
OCTOBER 1, 2024
An analyst report highlights a surge in industrial networking investment, driven by the need for better cybersecurity, IT/OT integration, and AI readiness.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Concentrix
OCTOBER 1, 2024
Concentrix’s Decision Tree Library Application has been recognized as a winner at the 2024 Merit Awards for Technology in the Software and Applications category.
Cisco - Contact Center
OCTOBER 1, 2024
IT payment solutions offer an alternative source of capital that will not impact a customer’s existing credit lines.
Concentrix
OCTOBER 1, 2024
Concentrix’s Decision Tree Library Application has been recognized as a winner at the 2024 Merit Awards for Technology in the Software and Applications category.
AWS Machine Learning
OCTOBER 1, 2024
At Amazon and AWS, we are always finding innovative ways to build inclusive technology. With voice assistants like Amazon Alexa , we are enabling more people to ask questions and get answers on the spot without having to type. Whether you’re a person with a motor disability, juggling multiple tasks, or simply away from your computer, getting search results without typing is a valuable feature.
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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro
Concentrix
OCTOBER 1, 2024
Learn how a luxury fashion retailer reinvented its online shopping experience to enhance speed and scalability with a 50% reduction in infrastructure costs.
CSM Magazine
OCTOBER 1, 2024
1Win has been gaining traction in South Africa as a go-to bookmaker for both sports betting and online casino enthusiasts. With its modern design and user-friendly interface, it aims to cater to a wide range of users, from novices to experienced bettors. The platform not only offers a vast array of betting options but also ensures a seamless customer experience across devices, thanks to its dedicated mobile application.
Concentrix
OCTOBER 1, 2024
Understand the impact—and ensure your business keeps running efficiently—when your vendor announces software end of life.
NobelBiz
OCTOBER 1, 2024
The new face of customer support is changing rapidly, and right at the center of that evolution is Artificial Intelligence. Generative AI is increasingly proving a key differentiator in businesses for speedier, more personalized, and effective customer service. This is much more powerful than old chatbots because it can comprehend, generate, and learn from natural language information due to NLP and LLMs.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Momentum Telecom
OCTOBER 1, 2024
In today’s fast-paced business environment, having a reliable and efficient communication system is crucial. Microsoft Operator Connect, integrated with Momentum’s expertise, offers businesses a powerful solution for enhancing their communication strategies. By leveraging operator connect for Microsoft, organizations can simplify telephony integration with Teams, enable quick deployment, and support new communication strategies while utilizing existing contracts with certified providers.
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