NobelBiz
OCTOBER 1, 2024
The new face of customer support is changing rapidly, and right at the center of that evolution is Artificial Intelligence. Generative AI is increasingly proving a key differentiator in businesses for speedier, more personalized, and effective customer service. This is much more powerful than old chatbots because it can comprehend, generate, and learn from natural language information due to NLP and LLMs.
ShepHyken
OCTOBER 1, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI transforming both employee and customer experiences? Can AI be utilized effectively in smaller companies with limited budgets? How does AI improve efficiency and productivity for customer service teams? What is the impact of AI on employee retention?
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AWS Machine Learning
OCTOBER 1, 2024
Over the last 18 months, AWS has announced more than twice as many machine learning (ML) and generative artificial intelligence (AI) features into general availability than the other major cloud providers combined. This accelerated innovation is enabling organizations of all sizes, from disruptive AI startups like Hugging Face, AI21 Labs, and Articul8 AI to industry leaders such as NASDAQ and United Airlines, to unlock the transformative potential of generative AI.
ShepHyken
OCTOBER 1, 2024
If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizations should recognize the employees who create the experience that gets customers to say, “I’ll be back.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
AWS Machine Learning
OCTOBER 1, 2024
Amazon Monitron , the Amazon Web Services (AWS) machine learning (ML) service for industrial equipment condition monitoring, will no longer be available to new customers effective October 31, 2024. Existing customers of Amazon Monitron will be able to purchase devices and use the service as normal. We will continue to sell devices until July 2025 and will honor the 5-year device warranty, including service support.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 1, 2024
At Amazon and AWS, we are always finding innovative ways to build inclusive technology. With voice assistants like Amazon Alexa , we are enabling more people to ask questions and get answers on the spot without having to type. Whether you’re a person with a motor disability, juggling multiple tasks, or simply away from your computer, getting search results without typing is a valuable feature.
Cisco - Contact Center
OCTOBER 1, 2024
Passwords are a problem and it’s hard to make a good one. So what can you do? Make them long, make them random, and maybe use a password manager.
Lumoa
OCTOBER 1, 2024
content Lumoa Product News for August 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other
Cisco - Contact Center
OCTOBER 1, 2024
An analyst report highlights a surge in industrial networking investment, driven by the need for better cybersecurity, IT/OT integration, and AI readiness.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Kapta Customer Success
OCTOBER 1, 2024
The Role of Strategic Leadership in Driving Growth and Success Strategic leadership in account management is pivotal for ensuring sustained success and growth. It involves the ability to anticipate and navigate market trends, seize emerging opportunities, and proactively align account strategies accordingly. A strong strategic vision enables leaders to steer their teams towards achieving long-term objectives while maintaining a competitive edge.
Cisco - Contact Center
OCTOBER 1, 2024
IT payment solutions offer an alternative source of capital that will not impact a customer’s existing credit lines.
VirtualPBX
OCTOBER 1, 2024
With our October feature release, VirtualPBX is thrilled to unveil the latest set of features designed to elevate your business communications by enhancing efficiency, customer satisfaction, and security. Whether you’re managing emergencies, optimizing call center operations, or streamlining team communication, these new features have you covered. Call Notifications AirDial AirDial plays a critical role in emergency communications, providing connectivity for everything from security panels to el
Cisco - Contact Center
OCTOBER 1, 2024
Review a few of the latest customer and partner success stories as part of CX Day!
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
VirtualPBX
OCTOBER 1, 2024
With our October feature release, VirtualPBX is thrilled to unveil the latest set of features designed to elevate your business communications by enhancing efficiency, customer satisfaction, and security. Whether you’re managing emergencies, optimizing call center operations, or streamlining team communication, these new features have you covered. Call Notifications AirDial AirDial plays a critical role in emergency communications, providing connectivity for everything from security panels to el
FluentStream
OCTOBER 1, 2024
Imagine if the tools you rely on daily could seamlessly integrate, making tedious tasks more efficient. While large enterprises have enjoyed the benefits of communication platform integrations for years, small and midsized businesses (SMBs) have been limited, facing high costs for. Read More The post 5 Benefits of Integrating Your UCaaS Platform with CRM Systems appeared first on FluentStream.
Momentum Telecom
OCTOBER 1, 2024
In today’s fast-paced business environment, having a reliable and efficient communication system is crucial. Microsoft Operator Connect, integrated with Momentum’s expertise, offers businesses a powerful solution for enhancing their communication strategies. By leveraging operator connect for Microsoft, organizations can simplify telephony integration with Teams, enable quick deployment, and support new communication strategies while utilizing existing contracts with certified providers.
Zappix
OCTOBER 1, 2024
Patient expectations are constantly changing. Patients now demand convenience, personalization, and quick access to healthcare services, prompting providers to rethink how they engage with patients. This is where digital patient engagement comes in. Digital patient engagement refers to the use of technology—such as mobile apps, web-based portals, SMS, emails, and automated systems—to communicate with, support, and engage patients across their care journey.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
ChurnZero
OCTOBER 1, 2024
From creating instant emails to summarizing customer accounts in seconds, AI is a dream tool for CSMs. Is it just as powerful for a customer success operations leader? As it turns out, using AI for customer success operations by leveraging its research and analytical capabilities can yield equally impressive results. ChurnZero’s You Mon Tsang says that while AI’s speed and “wow” factor are impressive, its real value in SaaS comes from applying it to existing workflows to solve ambitious ch
CSM Magazine
OCTOBER 1, 2024
1Win has been gaining traction in South Africa as a go-to bookmaker for both sports betting and online casino enthusiasts. With its modern design and user-friendly interface, it aims to cater to a wide range of users, from novices to experienced bettors. The platform not only offers a vast array of betting options but also ensures a seamless customer experience across devices, thanks to its dedicated mobile application.
FluentStream
OCTOBER 1, 2024
Imagine if the tools you rely on daily could seamlessly integrate, making tedious tasks more efficient. While large enterprises have enjoyed the benefits of communication platform integrations for years, small and midsized businesses (SMBs) have been limited, facing high costs for. Read More The post 5 Benefits of Integrating Your UCaaS Platform with CRM Systems appeared first on FluentStream.
Cisco - Contact Center
OCTOBER 1, 2024
On October 8th, Cisco will unveil a reimagined Cisco Marketing Velocity Central (MVC) platform, offering partners an enhanced, user-friendly experience. Join us for the live unveiling to see the new features.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
NobelBiz
OCTOBER 1, 2024
The new face of customer support is changing rapidly, and right at the center of that evolution is Artificial Intelligence. Generative AI is increasingly proving a key differentiator in businesses for speedier, more personalized, and effective customer service. This is much more powerful than old chatbots because it can comprehend, generate, and learn from natural language information due to NLP and LLMs.
Unymira
OCTOBER 1, 2024
Reaching customers efficiently and personally is more important today than ever. Pegasystems is one company that understands this need. With its Pega Customer Service and Pega Digital Messaging products, this software company delivers innovative solutions. These tools help companies create a seamless customer experience across multiple channels, boosting both satisfaction and efficiency.
Concentrix
OCTOBER 1, 2024
Learn how a luxury fashion retailer reinvented its online shopping experience to enhance speed and scalability with a 50% reduction in infrastructure costs.
Concentrix
OCTOBER 1, 2024
Understand the impact—and ensure your business keeps running efficiently—when your vendor announces software end of life.
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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
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