AWS Machine Learning

DECEMBER 15, 2023

We are excited to announce the launch of Amazon DocumentDB (with MongoDB compatibility) integration with Amazon SageMaker Canvas , allowing Amazon DocumentDB customers to build and use generative AI and machine learning (ML) solutions without writing code. Amazon DocumentDB is a fully managed native JSON document database that makes it straightforward and cost-effective to operate critical document workloads at virtually any scale without managing infrastructure.

Analytics 114

Analytics Engineering Management Enterprise 114

Cisco - Contact Center

DECEMBER 15, 2023

The collaboration between Cisco and Amazon Web Services (AWS) in the Europe, Middle East, and Africa (EMEA) region—combining each company’s market leading strengths—continues to deliver impressive out… Read more on Cisco Blogs

Finance 98

Finance Marketing 98

LiveVox

DECEMBER 15, 2023

Agent engagement consistently ranks as a top challenge for contact center management, and understandably so. Ultimately, it affects whether agents are productive, adhere to schedules, and provide a positive or negative customer experience. Disengagement leads to agent turnover, which is costly — SQM Group estimates the cost of replacing an average agent to be around […] The post Boost Contact Center Agent Engagement to Unlock Higher Productivity appeared first on LiveVox.

Contact Center 82

Contact Center Customer Experience Management 82

Cisco - Contact Center

DECEMBER 15, 2023

This holiday season, Rev Up to Recert is all about Cisco Catalyst SD-WAN.

98

98

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Contact Center

Unymira

DECEMBER 15, 2023

As businesses continue to embrace the benefits of Software as a Service (SaaS) solutions, it's crucial to ensure that your investment is aligned with your budgetary goals. With the ever-growing landscape of SaaS applications, it can be challenging to navigate through the various options and costs associated with each platform. In this blog post, we will explore effective strategies and actionable tips to help you make the most of your SaaS budget.

SaaS 52

SaaS Enterprise Management 52

CSM Magazine

DECEMBER 15, 2023

The uniform industry, while essential, has traditionally faced challenges in optimizing its operations. Inefficiencies in procurement, inventory management, and order processing can hinder business performance. However, the advent of Business-to-Business (B2B) e-commerce solutions presents a transformative opportunity for uniform providers to streamline their operations, enhance efficiency, and stay competitive in a rapidly evolving market.

B2B 52

B2B Marketing Analytics Management 52

Cisco - Contact Center

DECEMBER 15, 2023

You hear a lot about zero trust microsegmentation these days and rightly so.

Best practices 76

Best practices 76

CSM Magazine

DECEMBER 15, 2023

One of the primary security risks in the world of Bitcoin and other cryptocurrencies is the threat of brute force attacks. These attacks essentially involve an attacker attempting to crack a cryptography key by systematically checking all possible keys until the correct one is found. While theoretically plausible, these attacks are computationally demanding and time-consuming.

Best practices 52

Best practices Technology Management 52

Help Scout

DECEMBER 15, 2023

In this article, we’ll take a closer look at omnichannel retail, discuss successful (and not so successful) examples, identify emerging trends, examine its impact on customer experience, and recommend ways you can effectively measure its success.

Customer Experience 45

Customer Experience 45

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes. As a seasoned customer success expert , I am excited to delve into the nuances of fostering effective teamwork between these two indispensable units and how this collaboration can be the game-changer your organization needs.

Feedback 10

Feedback Customer centricity Customer retention Marketing 10

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes. As a seasoned customer success expert , I am excited to delve into the nuances of fostering effective teamwork between these two indispensable units and how this collaboration can be the game-changer your organization needs.

Feedback 10

Feedback Customer centricity Customer retention Marketing 10